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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I like NewChic clothes. But their customer service is awful. They take your money when they cannot fulfill the order - everything seems to be on 'back order' and then they eventually tell you they cannot fulfill the order. They have £54 of mine which they swear has been refunded, but it has not. I have given up the fight. It is a shame, because their clothes are cute.
I ordered items in the beginning of the year and never received it. The tracking has now expired. Most pathetic online store I have ever seen.
Disgusting how they just steal your money and does not even care what PPL say about them
Hope they lose down
Dear Maritza H.,
Thanks for your order and we are sorry for the delay in shipping.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html Or you can check the order status in the shipping advice we have sent you via the registered email address.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. Meanwhile, we recommend that you contact your local post office for more details, by providing the name or tracking number.
Sometimes, it can be held in the local post office, due to international shipping.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you.
Best regards,
Newchic team
I purchased 3 dresses. Unfortunately one of them had a mark on the front. After sending pictures of faulty dress my money was refunded. All 3 fitted lovely. Amazing after sales service.
I have ordered two flower dresses for my wedding in April. Still have not received anything and none of the Agents could assist me. They keep on telling me to track the order which never updates and they do not follow orders. I will never recommend this company to anyone!
Dear Charne B.,
Thanks for your order and we are sorry for the delay in shipping.
In your case, we suggest you contact us and tell us the order number. We will check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html Or you can check the order status in the shipping advice we have sent you via the registered email address.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I already received two orders and they were awesome. I have ordered others. The service is amazing and it happened that one of the items I ordered was out of stock. So the contact was pleasant and I got discount while waiting for it to come to stock again. Thank you
THIS IS THE WORST ONLINE COMPANY I'VE EVER ORDERED FROM. YOU NEVER GAVE ME A TRACKING ORDER NUMBER FOR THE POST OFFICE, AND YOU DONT PROVIDE AN EMAIL ADDRESS TO GET IN CONTACT WITH YOU. I TRIED ONLINE SUPPORT, AND IT DIDNT EVEN CONNECT. I AM GOING TO LEAVE SUCH A BAD REVIEW ON NEWCHIC. I WILL NEVER BUY AGAIN FROM HERE, AND LET EVERYONE KNOW HOW HORRIBLE YOUR CUSTOMER SERVICE IS.
Dear Kate G.,
Thanks for your order 49824332 and we are sorry for the delay in shipping.
It was shipped on 2018/6/1 by air mail without a tracking number since you choose Flat Shipping as the shipping method in your order.
Please be noted that if you have chosen the shipping methods with the tracking number, like Air Parcel Register, you can find the tracking number in the shipping advice we have sent you via the registered email address.
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period. Meanwhile, we recommend that you contact your local post office for more details, by providing your full name.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Customer Service response time: within 24 hours
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
We will do the best to help you.
Best regards,
Newchic team
Bought two pairs of boots, in different colours. One pair fine. Second pair clearly about 4 or 5 sizes smaller than they should've been. Despite sending photographs and writing to Customer Services, all I got was that the label indicated they were the right size. That's the last time I buy from them
Dear Monica B.,
Thanks for your order and we are sorry for the inconvenience.
About the size, the size range of different products varies. You can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "". And kindly pay attention to“Please Note”on the product page.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We will check your photos carefully and offer you a reasonable solution. We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Like "Sue" I have tried to contact these people and am getting nowhere. The last thing I tried was through their (lack of) customer service on July 4th and I got a message saying that customer service was closed at present due to the Chinese New Year celebrations from - (get this in July)- from Jan to Feb! Now I am out the cost of the sandals and will have to pay to return them and I also have tp pay for their shipping cost to me AND mine back to them. This is not cheap and their service is non-existent. Don't get trapped by these people. Go elsewhere, all the bad reviews are not changing anything. BG
Dear Barbara G.,
Thanks for your order and we are sorry for the inconvenience.
If you have any doubts about the product or your order, please feel free to contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
If E-mail: Typical response time is 24 hours (Please kindly allow 48 hours if weekends)
If Live chat:
We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
If Phone:
+00852 -81931379
Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
If Submit now: Contact us and we will respond as soon as possible generally within 24 hours
We will do the best to help you.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I can only stat here that if knew what I know now, I would have not ordered from them. Now battling to get a refund.
Please people, do not buy from them!
Dear Maxie D.,
Thanks for your order and we are sorry for the inconvenience caused.
Once you placed the order, usually the confirmation email will be sent to your registered email address. Please check, spam included, as it may be there.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html
If you have any doubts about the product or your order, please feel free to contact us and give us more details. We will try our best to offer you a best solution.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Typical response time is 24 hours
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Please can you help me i am getting no response and am getting very frustrated.
I ordered a pair of shoes way over 2 months ago and they still have not arrived.
Date: 2018-04-26 05:40:20
Order: NO. *******
Shipping fees: US$7.41
Amount: US$32.31
When i try to track my shoes the traking tells me they left China in the 1st May and that is it.
RU*******CN
In Transit
Destination Country- South Africa
2018-05-01 14:51 GUANGZHOU. Departure from outward office of exchange
2018-04-27 18:46 *******. Posting/Collection
Please can you give me some indication of when i am going to receive them or give me a refund because the time this is taking to get here is not accecptable and the fact that i cannot even track my parcel or get any reasurance that is coming is not acceptable either.
I wanted these shoes for winter and it will be summer here again soon.
I was planning on buying lots more from your site but with service like this i will have to shop somewhere else.
Your assistance with this will be much appreciated.
Kind Regards
Sue
Dear Sue P.,
Thanks for your order # 48227416 and we are sorry for the delay in shipping.
Regarding to the order # 48227416, here is the tracking link:
https://t.17track.net/en#nums=RU842727873CN
Tracking info:
Number: RU842727873CN
Package status: In transit
Destination: South Africa
Origin: China
2018-05-08 22:08 Delivered by air transport
======================================
Powered by www.17track.net
(Translation available at the bottom-right corner)
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
In your case, we recommend that you contact your local post office for more details, by providing your full name or tracking # RU842727873CN.
Sometimes, it can be held in the local post office, due to international shipping.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best regards,
Newchic team
RECEIVED MY ORDER, AND IN SUCH GOOD TIME. SUCH A BEAUTIFUL LITTLE OUTFIT FOR A BEAUTIFUL LITTLE GIRL. CAN'T WAIT TO SEE HER IN IT. YOUR SERVICE WAS AMAZING.
I had a problem with the order, which did not arrive in the expected time. The company promptly sent another product at no additional cost. The product received met my expectations of quality. In summary, NewChic offers a great value for money.
I ordered some tops which I thought looked beautiful on line - when they arrived I am sorry to say they were not what I expected and too small I had to return them. I was very happy with the customer service in particularly with Alis who kept in touch with me all the way and my payment was returned promptly. I would and will use your services again, I found Alis to be most helpful and very pleasant throughout this process.
I placed my order, the first order, becouse I found beautiful and uncomun/special/beautiful items and with good prices
I have to admit that I expected something more than I expected but I had every time that I was asking, the kind, very kind support from Kathy, which was always available and enjoyable and I thank her.
I recived all the items and I am so excited by them! All are exactly as they can be seen on site, pattern, measure, colors. But the most surprising was the extraordinary quality of the materials, fine quality.
I do not regret for a second that I bought these clothes and I will definitely become a loyal customer, of course, knowing that I just have to wait around one month but it's worth it!
Daniela
One of my three parcels was lost. After contacting customer service, they updated my tracking info. After a little more patience, my parcel was delivered. It took a long time, but you buy something that is shipped from the other side of the world, so it really could take a while.
Encountered a use issue with new shoes. After contacting customer service and providing details about my experience that included photographs their customer service accepted responsibility and provided full refund. They followed up on my issue and went to great lengths to understand the problem. Rarely if ever has any firm done that with me before.
Shopping on Newchic is one experince worth repeating, I had no challenges on shopping on the Newchic platform. Items purchase are of good qualities, and complains was well attended to and quick response with possitive solutions. I wish you outthere to try our Newchic Online Store.
6/25/2018 I still have not received the product that i purchased in February 2017 that this company said shipped and even provided tracking numbers. Which were fake and would not provide any shipping details.
Dear Tammy M.,
Thanks for your order and we are sorry for the delay in shipping.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html Or you can check the order status in the shipping advice we have sent you via the registered email address.
You can use the tracking number to track your order in the tracking link we sent. And the translation is available at the bottom-right corner on the tracking page.
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
I placed my order on 3/18/2017, today is 5/25/2017 and I still have not received my order. I have contacted customer service 4 times. Each time I get the same response, the tracking number saying that my order has been shipped and should arrive any time. It is painfully obvious that a computer is responding instead of a human. I have requested a full refund, only to receive in response that my order has shipped and I should be receiving any time. So I had no other choice but to retrieve my money back thru my credit card company. I would advise NO ONE to buy from this company.
After my first sending shoes was found out much to small the customer service offered me from their side to find out whether they had a seize in their stock that would fit my feet. And after found they offered to sent part of my complete order for a small extra price. I agreed and just today I received my replacement shoes. (Took several weeks) They fit and are of good quality. I do not have to send back the originals and gave them to a so called "take-it-for-free" centre.
I've had to constantly ask where my order was! Placed it more than a week prior to contacting the chat line only to see the order dispatch date was done a week later. Also NO courtesy to inform me of an out of stock item. Just spoke to another agent earlier AGAIN... He was named Morris... Who didn't even have the courtesy to extend a common greet in his reply. I actually took a pic of his profile as he continued again in his next response even when I mentioned it was only common respect & courtesy to greet a customer... He still responded to the query without greeting. It was clear the manner was ignorant & couldn't be bothered about his unprofessional behavior. When you're experiencing bad customer service you don't need the added arrogance of an agent with a disrespectful & unprofessional behaviour
Dear Dg M.,
Thanks for your order # 50265673 and we are sorry for the insufficient stock, as well as the inconvenience caused.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Once we get the update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Besides, for the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
For further assistance, please contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution.
We apologize for the inconvenience again. And your understanding would be highly appreciated.
Best regards,
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Christine H.,
Thanks for your order and we are sorry for the insufficient stock.
For the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Once we get the update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method. The expected refund time depends on your original payment method.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution.
We apologize for the inconvenience caused. And your understanding would be highly appreciated. Thank you.
Best regards,
Newchic team