On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
Received my Socofy Vintage Flower Sandals.
Fit is perfect - sandals are very well made and are so comfortable!
One of my items was unavailable & one didnt fit, & in both instances, NewChic provided very quick & courteous customer service. The other item fit & is very cute, so I am pleased.
C, est pour une commande pouvez vous m, apeller s v p merci *******2826 j, attend votre apelle maintenant merci
Had a pair of sandals that the strap broke on, no problem at all getting a refund. Very polite and very helpful. Would definitively recommend them.
Great marketing, product is trash. I feel like such a fool! Remember the old adage, "If it looks to good to be true, it most likely is".
Für den schnellen und kundenorientierten Service bei NewChic bedanke ich mich und beglückwünsche dieses Unternehmen zu seinen Mitarbeitern.
In Dankbarkeit
Hannelore Martin aus Dresden
Thank you for your prompt feedback. It is much appreciated. Also the friendly manner in which it was done.
I ordered some shoes but unfortunately they didn't fit. After contacting customer service they dealt with the problem very quickly and arranged for a bigger size to be delivered to me at no extra charge. Would definitely recommend using this company.
Great customer service, prompt to reply and sort out my problem as I needed a smaller size and a exchange.
Thankyou
I am coming back with the order that I have placed in May 2018. It has the no *******. Appears as being "shipped".
What about my first order with the no ******* placed December 2017?
Please be aware that I have already paid for both of them therefore I expect them both to be honored.
Regards
Dear Ligia B.
Thanks for your feedback here and we have replied you in details by email via your registered email address, regarding to your order # 48909176 and # 41214879.
To protect the customer privacy, please kindly check your email/ spam later and reply directly.
Your order 41214879 was shipped by Air Parcel Register on 2017/12/27.
Your order 48909176 was shipped by Air Parcel Register on 2018/5/11.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
For further assistance, please contact our customer service.
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
I have placed my 2nd order with Newchic 1 month and a half ago.
I am trying to get in touch with somebody because of no trace or information received so far about the status of the delivery. Unsuccessfully!
The most strange thing is that the first order that I placed with them never reached me. Being of low value I thought it doesn't make sense to argue or to dig in. But the situation repeats again. How do they tackle the delivery confirmation stage? How do they make sure that the order reached the right person or has been ever delivered?
To me this is an unfortunate experience that I'm not going to repeat again, irrespective of the quality and price of the items they sell.
I have never purchased such utter rubbish in my life. The clothes are like bits of rag. A despicable company to deal with it for returns. Buyer beware - avoid, avoid, avoid at all costs.
Dear Julia P.,
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html.
Or https://m.newchic.com/help-center/return-policy
You can get all the details here.
If you have any doubts about the items you received, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
To protect the customer privacy, we suggest you contact us and give us your more details so that we can check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team
I ordered a pair of summer shoes, similar to shoes that I purchased last year (which I have thoroughly enjoyed). The styles were similar and I bought the same size. Unfortunately they were too big to wear comfortably. I contacted customer service to return them. They told me I had ordered the wrong size. After I explained that it was the size I always wear and explained the difference in how they were made, they offered me a partial refund to keep them. I felt that was a fair compromise. Customer service was very polite and seemed to be interested in finding out why I was not happy with the purchase.
These shoes are garbage. Act rags. The pictures are extremely misleading. These are the same as beach/water shoes I bought at the dollar store for $4.00. The shoe has no body to it as in the picture. BE AWARE OF NewChic RETURN POLICY. YOU MUST PAY BOTH SHIPPING AND RETURN SHIPPING to get your money back, which doesn't get you your money back. I had to get my payment company involved to get my refund. Will never ever buy from this company. BEWARE
Dear John L.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, we suggest you contact the customer service and provide us with more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Our customer service try their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html.
Or
https://m.newchic.com/help-center/return-policy
You can get all the details here.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I ordered 6 purple backpacks to serve as the invitation to my daughter's 13th birthday party at Disneyland (I thought that would be a good way to notice them in the park). The backpacks were sent to each girl with the written invitation included inside. I also ordered personalized name tags. Each girl had their backpack in CA Adventure and Disneyland. By day 2,3 of the backpacks had ripped apart and were no longer usable. I reached out to NewChic via live chat with Joyce and despite sending 3 photos showing the defective/damaged product, she refused to do anything to rectify the situation except send me 200 bonus points. The idea/concept was adorable and they looked great before use. The correct thing to do would have been to issue a replacement or refund. They did neither. I will never order another product from this company. Buyer Beware!
Dear Ashley W.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you.
Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html.
Or https://m.newchic.com/help-center/return-policy
You can get all the details here.
Please be noted that
Goods are not covered by our 14-day return or refund policy if:
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
H. The claim is made more than 14 days after you received the goods.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In your case, please kindly keep in touch with us so that we can follow your case.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy. We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
They seem to deceive people with clever marketing. They say, pay XX and you will have your order in 10-35 working days. You query and they say 70 days because its working days. I paid on 02/05/2018... the stuff has still not left CHINA! They just keep telling me to relax, everything will be fine...
Dear Not A.
Thanks for your order and we are sorry for the delay in shipping.
It may get order delayed due to out of stock， poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
For the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it under the price after you choose the size and color.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
Love the feel but I am in trouble if they shrink. I purchased the 46D which I normally wear 44 DD but my size was not offered. They are cut smaller then US sizes. That being said they are wonderful quality cotton. Love how they feel when I wear them. Excellent product and would have given 5* if it was made to US sizes and maybe even offer more sizes. It was what I needed so had to try them.
I received a damaged item and contacted newchic - they were very responsive/understanding and cooperative and resolved my issue immediately.
Even though things happen during the shipping process they provided Good customer servive. Much better than most online sites...
The products are great! Quality and affordable clothing, 100% recommended. I'm very happy to know this site!
Ordered knit hats from NewChic and when I received them, I was more than thrilled with my order. They were for a friend who recently had cancer and they worked out perfect for her. I would order again from this website, very happy with my experience.
The after sales customer service was excellent! The service was prompt and no hassles. It made we want to order again from them.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Reid H.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
Or
https://m.newchic.com/help-center/return-policy
You can get all the details here.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
For further assistance, please feel free to contact us and give us more details so that we can check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team