On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
I ordered some boots that arrived in Kentucky within a few days. They don't fit right and the smell so horrible that they aren't going into my closet! I contacted New Chic to return them and they want them shipped overseas! Don't trust this company... shop some place else!
Socofy shoes available on NewChic are the most cute, comfy and unique pieces I ever saw! I made several orders and have about 5 pairs already and all of them are just perfect. I recommend them to everyone who want something which is totally different from the regular offer in Europe or US and at the same time to those who prefer to be comfortable. The NewChic services are extraordinary: the delivery is in time, perfectly packed... the items always arrived in a perfect shape. It happened to me only ones that I recieved a different color shoes but the communication with the NewChic staff and the proposed solution were absolutely fabulous. Their staff is highly professional and very friendly. Shopping on NewChic is not a business, it is a relationship! Thank you so much!
I was contemplating a purchase from NewChic (as some of their clothes look really attractive in the pictures) so I registered with them as they promised a £60 voucher for the first purchase - they even sent me the number of the "voucher". So far so good... I had about £140 worth of items in my shopping basket, went to the checkout and - surprise surprise, not only it was a pain to find out how to redeem vouchers, my number wasn't recognized (and I only received the "voucher" on the day before the purchase so there's no way it could have expired). Then I went back to my basket and saw that I "saved" almost exactly £60 on the purchase as the items were "reduced" from insanely high prices to more or less standard ones. In other words, everything about this shop screams "scam" very, very loudly. Steer well clear.
Dear Liza D.,
We are sorry for the inconvenience.
Regarding to the Coupons for New Friend Exclusive, here is the page:
https://www.newchic.com/pc-fashion-collection/2988.html?newentrance=12&allht=0
And please be noted the below rule.
1. Coupons are available for every registered Newchic member.
2. Coupons are only valid for 30 days and can only be used to discount non-promotional products.
3.The '$10 OFF Orders Over $68 on App' coupon can only be used when ordering via the Newchic App.
4. Newchic has the right to cancel any coupons obtained dishonestly.
To use a coupon, please remember to enter the coupon code or choose the coupon in the "coupon" section when you are placing an order on the checkout page. The discount will be deducted from the total order value.
Here is the link about coupons/ points. You can click it for more details.
https://www.newchic.com/help_center/coupons-and-points-faq156.html
Any questions, please don't hesitate to contact us.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on mobile/phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
I am small/petite, a few pounds overweight. I ordered size medium which should have fit, but sadly the dress is too small. On the positive side, I can use the dress as a pattern to make a dress that fits me, and yesterday's email from NewChic said I would be receiving a refund of the purchase price in 2-3 days. I suppose I will know in a couple days.
UPDATE: refund is in the bank and I will keep the dress. Thank you NewChic
Dear Rita A.,
Thanks for your feedback here and we are glad that you accept the solution, regarding to the size problem.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
If you have any doubts about the product or your order, please feel free to contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you. Thank you.
Have a nice day.
Best regards,
Newchic team
I ordered two pair of shoes, same size. One pair of shoes is a good inch longer than the second pair and now I cannot find a way to return or even chat with anyone. Tried sending email but it keeps telling me that Ive not entered the phone number correctly.
Lesson learned, never again.
I heard back from my original review and tried contacting by both means: email and live chat. Neither one worked. My review stands.
Dear Vikki W.,
Thanks for your order and we are sorry for the inconvenience.
We have measured the items before selling them.
To protect the customer privacy, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, we suggest you contact the customer service and provide us with the order details.
1. Go to contact us (on the top-left corner of the home page)
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
2. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
3. Input all necessary information (labeled with *)and select the order number which connected to your question.
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Items are cheap but quality is so poor that even one use is out of question. Sizing is inaccurate (runs small). Return experience is ridiculous! You have to prove the size is small by taking pictures of measurements. Products from China! Another reason to buy American!
Dear Tina B.,
Thanks for your order and we are sorry for the inconvenience.
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
In your case, to protect the customer privacy, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
For computer:
https://www.newchic.com/Contact-Us-hc10.html
For mobile/phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We will check it carefully and offer you a reasonable solution according to our return policy.
About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
Or
https://m.newchic.com/help-center/return-policy
You can get all the details here.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I was a little afraid of ordering, I had been waiting the day I got it I was very pleased i purchased a plus size coat I usually wear a 3X I decided to buy a 5X once it arrived I tried it on and it fit me nice I even he had a little more room to put a sweater on underneath thank you
Ordered a darling pair of sandals that had a very confusing back strap. I wanted to return them, but they offered to send a replacement pair, to which I agreed. The second pair had the same confusing back strap, which I thought was a design flaw. A friend finally helped me figure it out; so I asked to send the 2nd pair back. Since shipping back to China was very expensive, New Chic offered to let me buy the second pair at a discount, which I refused. They eventually suggested I keep the 2nd pair at no charge. Throughout the entire negotiation, New Chic representative was polite, helpful and very gracious. It was an unfortunate circumstance which they handled with respect to the customer.
Due to silly sizing charts, my shorts arrived to fit 2 people. But new chic have sent me some replacement which does fit well. Its a shame we have to take a chance on the size. British clothes have been made in china for 40 years and now they sell us clothes that dont fit.
Ordered shoes 2+ months ago. Out of stock when I ordered but they sure took my money and didn't tell me they were out of stock until I contacted them. Then when I finally got them, they arrived in a no-padded bag. From China. Never again.
Dear Debra E.,
Thanks for your order and we are sorry for the insufficient stock.
Before your ordering, for the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Once we get the update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
For shoes, it is mentioned in the description of the product page that ""Package included: 1*pair of shoes(without box) ""
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
I am finally able to say that my problem with the order that I placed with Newchic has been solved. I ordered four items from Newchic while being unfamiliar with the Newchic vs US size differences. Three of the items were too small despite using the Newchic size chart. After a great deal of back and forth, along with help from my tech saavy daughter, I was finally able to return the items and exchange the for the sizes that I needed. I received the exchanges yesterday and was very pleased. The items fit so much better. I appreciate Alis for all the help that she provided to remedy the situation. Now that I have a better understanding of the Newchic size chart/differences in US sizes, I look forward to ordering more items from Newchic in the future.
Dear Betty E.,
Thanks for your feedback here and we are glad that your problem has been solved.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
If you have any doubts about the product or your order, please feel free to contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you. Thank you.
Have a nice day.
Best regards,
Newchic team
The sandals I received from New Chic were fabulous! Great fit and colors! I have had many compliments on them and have ordered a similar pair already! Thank you. Shipping was reasonably fast considering they came all the way from China.
I was contacted by customer service to let me know a replacement shirt would arrive. It arrived in about 4 days, in good shape, so I am happy with my order. I get lots of compliments on the three tops I bought. I had messages from new chic thanking me and they were very nice. I would order from them again - the amount of time it takes to get the original order was more like 20 days.
I ordered three tops from Newchic. All three were what I saw online, happy with two. One had holes where the serged seams were trimmed too close, took photos, sent to customer service and received a response in one day. They are sending a replacement shirt in 7-20 days (same time as original order so fine with that) Do not have to return damaged shirt. Sent photos to customer service so they could see. Seemed reasonable to me.
I received an email stating that the merchandise was not in stock. It takes a month for you to determine that there is not enough merchandise to get an order out, really? Yet they continue to advertise on Facebook as though they have items,... Will not ever waste time again on this fraudulent website.
Dear Sue C.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
For the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
In your case, we suggest you contact us and give us your order number so that we can check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
I have ordered different stuff for me and my daughter on Newchic.com.
Things are very nice and good quality!
The whole processus is clear, you can follow your merchandise in transit very easily.
I'll order again, for sure!
Best from Belgium.
Nathalie
I tried to understand their silly standardized response-emails. I thought its better to simply send them back. But I read reviews at other sites that warned about it getting refunds. So Im cutting my losses. Will invest in good inserts... which I can use in another shoe, later.
There are lots of other shoe companies on the planet! Good luck to everyone!
These people have no Honor. No Integrity.
Dear Savvy S.,
Thanks for your reply here.
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
In your case, to protect the customer privacy, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
For computer:
https://www.newchic.com/Contact-Us-hc10.html
For mobile/phone:
https://pwa.newchic.com/customer-service
Regarding to size problem, Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
Best regards,
Newchic team.
I never expected my 3 pairs of shoes and a pair of sandals to be good quality. Just cute!
The site itself tells you size of this shoe runs small, so go up a size.
Finally the shoes come in. Cheap, but cute. So far, ok!
One pair of shoes is ok fit. The others too big. Id have to invest in at least $30 of inserts to wear them.
These Hong Kong peoples customer service is Zero. Non-Existant.
Several emails in bad English asking for. Photos?! Of what exactly?! My foot next to a tape? In the shoes? Who is going to take a good pic? My neighbor?!
LOUSY COMPANY.
BUYER BEWARE.
I say: stick with American companies. Or better: Amazon.
Fed Up.
I bought a pair of shoes in size 9. There is no marks on them to show the size, but I think they are probably about size 7. They also stink to high heavens and are poorly made. I have looked on their web site for their returns policy and it seems I would have to pay all postage costs both ways. I don't know how much return postage would cost to send them back to China but probably quite a lot. Then, of course, there is no guarantee of actually seeing any money back. So, it looks to me that they can put anything in the package, and will probably get away with it.
My shoes have now gone in the bin - no point flinging good money after bad. I just wish I has read these other reviews before placing the order.
Dear John M.,
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
Considering the customer privacy, we suggest you contact the customer service and provide us with the order details.
1. Go to contact us (on the top-left corner of the home page)
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
2. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
3. Input all necessary information (labeled with *)and select the order number which connected to your question.
Or if you want the quick response in urgent case, you can also contact us by live chat as it is available 24/7.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
If the product you have received does not meet the size chart, or you notice that the size of the product you ordered does not fit you, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. There we have specific technical staffs to help you solve your problem.
Best regards,
Newchic team
Shoes took over a month to arrive. Horrible smell in the package. Ordered two pairs in the same size, different styles. One far too bog. The other far too small. Customer service suggested I photograph my feet on a tape measure and send photos. DO NOT ORDER FROM THIS COMPANY!
Dear SHAUN H.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods.
https://www.newchic.com/shipping-methods-hc160.html
Please click the link and you will get more details.
With regard to the shoes, it is normal that the new product has a specific smell because of the materials used and the long shipping time.
In your case, considering the customer privacy, we suggest you contact the customer service and provide us with the order details.
1. Go to contact us (on the top-left corner of the home page)
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
2. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
3. Input all necessary information (labeled with *)and select the order number which connected to your question.
Or if you want the quick response in urgent case, you can also contact us by live chat as it is available 24/7.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/"size guide ". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
If the product you have received does not meet the size chart, generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
Thus, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. Our customer services will check it carefully and then offer you a reasonable solution according to the return policy.
Best regards,
Newchic team
As I tried to check on the status of my long overdue order I found that none of the links they provide work. I contacted them through FB messenger and they provided another link that does not work. Still no reply to my inquiry about that one. Had I known they were in China I would have avoided them. I believe I am out the money I paid and will never see my merchandise. Scam!
Dear Linda T.,
Thanks for your order and we are sorry for the delay in shipping.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html
Or you can check the order status in the shipping advice we have sent you via the registered email address.
Please be noted that translation available at the bottom-right corner on the page of the tracking information.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kathie C.,
Thanks for your order and we are sorry for the inconvenience.
Regarding to the specific smell, it is normal that the new product has a specific smell because of the materials used and the long shipping time.
Here is some suggestion to the specific smell.
You can try to place them outside or under the sun for several days. You could otherwise place some lemon slices, a sachet, or some orange peels inside the product.
We have measured the items before selling them. About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html.
Or
https://m.newchic.com/help-center/return-policy
You can get all the details here.
To protect the customer privacy, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, we suggest you contact the customer service and provide us with more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
We will check it carefully and offer you a reasonable solution according to our return policy.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team