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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I contacted the company as I live in Canada about items that hadn't arrived yet. They contacted me back right away and said they would refund or reship the items again. That afternoon the packaged arrived and I sent them an email. Excellent customer service through this company.
The items were as I expected them to be and as they were shown in the pictures. They seem to be of decent quality and fitted me perfectly. They arrived in time and a small delay that ocurred was the fault of the local post office. The communication with customer services by email as well as live chat were excellent and prompt and thanks to them my order was traced and found at my local post office which had failed to notify me. That was my first time ordering with new chic and I was quite happy with the outcome. I would certainly place more orders in the future and higly recommend it.
New Chic Gave me a very very good service. I recommend that site.
This was my first order with NewChic and I am thrilled! The order came promptly and I love the dress! I look forward to a long and satisfying relationship with NewChic and will be placing more orders soon.
I am very pleased with the shoes I ordered from NewChic despite the lengthy shipping. Their customer service is also very good if you have a query. I will probably be a returning customer.
I ordered two pairs of leather loafer shoes one pair arrived lovely shoe comfortable quality good the other pair was lost in the post unfortunately customer service replied immediately to my e mails and returned the money to my account excellent service
After waiting almost a month for my order, what came in the mail was a heap of poor quality, thin see-through fabric, ill-fitting clothing. When i asked to return the items, i was told that since the shipping costs would be prohibitive to send back to china i should "keep them or give them to friends" if i didn't like them. Terrible, terrible service and terrible quality. Buyer beware.
Is the dress I bought commensurate with Eileen Fisher? No. But is it a great value? Yes: At less that $20, I have what I was looking for. And, if you recognize that an American is 50% larger than most Asians and buy the right size according to the size chart, you'll be happy. Communication with the seller was fast; delivery and tracking easy once I learned how to do that.
It took a long time to get to me but I was very pleased with the dress and was as shown online. Can't wait for next fall!
Dear mona m Thanks for your message! We are so glad to hear that you've received the package! And kindly want you know that sometimes the shipment will be delay due to the instability of international logistics, and it may delay to delivery. You can choose the expedited shipping(normally will takes about 3-7 business days) in the next time.If anything, please feel free to contact us via [email protected] Newhic team
DON'T BUY there!
They don't publish a negative reviews... interesting
You can easily find another online-shop with same prices and better quality.
(Don't pay attention to they respond here because I already contacted them before)
Dear arigato We are sorry to hear that you do not satisfied with our service. Could you please tell us the details of the problem to [email protected]?Then we will try our best to help you solve the problem and inporve our service more better in the next time. Hope you can understand! Newchic team
I really wanted to have a good experience with this website because I really wanted the items that I ordered, but it has been nothing but frustrating and futile. The clothing that they say is in stock and ready to ship is NOT in stock. When I was told that the items would take "some days" to restock and then my order would be sent, it did not happen. I placed my order on 27 March and I have had to cancel it today, 20th April. That is just over 4 weeks of waiting just to get the order shipped, let alone to wait for the legendarily long shipping time. (btw where have all the bad reviews on here for newchic.com gone?)
So after 4 weeks I have ended up cancelling my order, because NOTHING that I had ordered had been put aside for me while I waited for 2 and then 3 items to be restocked. So apparently "almost none" of my items are in stock any more even though the website itself says that they are! I find this to be a sloppy way to do business, if not downright deceptive.
The customer service isn't completely awful but you can tell they are not good with English. I kept getting automated replies but persisted answering those with real questions and finally got an answer, albeit an unsatisfactory one. If my heart wasn't set on the red and blue plaid skirt and the 2 dresses I would not even contemplate using the website again. But I suppose I do hold a sliver of hope that this mess can be fixed by someone more senior in the company.
I had given my original order a lot of time and thought. After wasting so much of my time and good will I expect a speedy delivery to make up for it.
Dear Annette S We are so sorry to make you unsatisfied with our service.We will reflect your message and advice and improve more better in the next time. Would you mind giving your order number to us again? We would check carefully with the item stock and the order details for you by the e-mail asap.So sorry to make you lots of trouble. Newchic team
I am so happy with the speedy postage and very accurate description. Very impressed with Rebecca.
I have placed my first order yesterday, during which I discovered I have made a double order for one item and a mistake in size in two other.
I have approached customer service and my request was dealt with in the most efficient and courteous manner.
Thanks
Customer service was very helpful when I had concerns regarding my order. They corrected the mistake that I had inadvertently made. Products come a little slower then usual but not slow enough to cause any concerns. Everything I ordered was "as advertised" and I was not disappointed in anything. I would definitely shop NEW CHIC again.
Ordered 3 items... got one just fine... never received the 2nd and the 3rd one I got after they refunded my money for it. I emailed them and told them I would like to keep the shoes and they gave me a difficult address to pay with pay pal. Never did they mention an additional $2.00 charge because that address is international. Defiantly was an aggregating experience. I will never use this company again.
Dear Kay F. We are so sorry to hear about that. Kindly please tell us your order number via e-mail address:[email protected] After we checked, we will reply you the details and the information asap. Thanks for your understanding! Newchic team
I review (and buy from) a lot of different wholesale sites, and newchic has quickly become one of my favorites. I made a $100 order for my first order and got several different things--a dress, a top, two bags, two pairs of shoes, and a ring, in order to get a good gauge of the quality of all their items. I was extremely pleased with all of them! I'm plus sized and the two clothing pieces fit perfectly, and the shoes did as well! I think my favorite was the holographic backpack--i was shocked at how well made it was.
The only cons were that there was a kind of funky smell to one of the bags--like it had been sitting in a plastic bag in the hot sun for a while (which it definitely had, since it had been shipped from china to the us!) but it's dissipated quickly.
The ring also seems to be a midi ring, and i thought it was a full ring, but it's still very cute and was under $1 so it's all good.:)
I've included two photos of two items i received, i'm wearing the others right now so i can't photograph them but hopefully these help!
I was wondering where my earrings were because they took such a long time in coming, I repeatedly emailed Newchic and each time they were brilliant, now my earring have arrived and I am so pleased with them, that I am going to buy more products.
First of all I was very happy with the shoes I ordered but very, very happy with the customer service... immediate replies to my queries and willing to give me information and help. Thankyou very much Newchic.Top company, top people working there.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nadine, we are so sorry to make you unsatisfied with our service! Please accept our apology. Would you mind sending the message to us via [email protected] again? We will check for you soon and try our best to help you solve the problem. Sorry for the inconvenience caused and hope you can understand! Newchic team