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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Quality of the clothing is very good. Absolutely loved the items I have ordered. All of the items fit perfectly and is very well made. One pair of sandals arrived and although it was the right size I ordered, the actual make was quite small and I couldn't wear it. After I sent them pictures comparing the sizes, New Chic offered to send me a bigger size. No questions asked. I was very impressed.
Elfreda Pretorius
A complaint on how long the order is taking. This is NOT a user friendly site. If I knew it was coming from China, I would not have ordered. Only figured that out when I tried to track the order and the tracking was all in chinese characters.
I had ordered two sailor moon bags, one in a backpack style and another in a purse form. I had received the backpack and I fell in love with it, but I hadn't received my purse. On the tracking site it had said it was returned to the sender and I wasn't issued a refund. I had to email them a couple of times to get a response and when I did I had a very nice lady helping me out. She offered me a refund and I told her that I just wanted the bag and she helped resend the bag and now I am happily waiting for my purse.
Charged me for shoes as well as an "ATM fee" (which says on my online banking newchic.com - my bank doesn't charge ATM fees). After I cancelled my order due to item being back ordered, they refunded the main amount but not the bogus fee. Took 2 weeks to get email from customer service and it is obviously not written by someone who knows much English. Very frustrating experience
Dear Goober,
Thanks for your order and sorry for leaving this unhappy experience to you.
For this case, could you tell us your order number? We will check the record and issue a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
I order things over six months ago and have recieved a number of emails but no, items. This is a front to steal your money. Then they try to bully me, with emails, but still nothing I ordered months ago. Stay away from this company. They are a rip off
Dear Ida,
Thanks for your attention.
Did you write wrong review? If not, could you tell us your order number? We will check for you and provide a proper solution to you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
You confirmed my order onJune12. Haven't gotten an email yet will they ever get here? Summer will soon be over. Dissapointed!
Dear Judy,
Thanks for your order and very sorry for the late of the shipment.
The expected delivery time depends on the shipping methods you chose. Here is our delivery regulation. Http :// www.newchic. Com/shipping-methods-hc13. Html In this case, could you tell us your order number? We will check for you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
I ordered a dress from Newchic, on july 4th 2016. Size Medium on a dress i have been saving the money to purchase to wear to a wedding,, at the end of July, i recieved the dress, on July 18th 2016. And when i opened the package, the dress was a size XTRA LARGE,
I contacted the company right after i opened it and saw the problem with the size,
They replied with an apology, and said if i send a picture of the dress, and shopping label, they will be happy to replace it with the MEDIUM size dress. Because i dont have a smart phone, i couldnt send either picture,,
I finally got the pictures taken today, and emailed to them, and waiting on the next excuse why they cant replace it. I wont be buying anything else from this company. And hope no one else gets ripped off.
Dear Karen,
Thanks for your order and really sorry for leaving this unhappy experience to you.
Have you solved the problem? If not, could you tell us your order number? We will check the status for you and issue a better solution to you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
I ordered a purse, took almost a month to get to me, but very satisfied with it when it arrived. I would order again if it wouldn't take so long to arrive or if they would just email updates to the order, I thought I lost all my money that I paid for it because there was no way to track my order.
Dear Carla,
Thanks for your order and feedback.
The expected delivery time depends on the shipping methods you chose. Here is our delivery regulation. Http :// www.newchic. Com/shipping-methods-hc13. Html
We will improve our post system gradually and hope you will do more business with our website.
Best regards,
Newchic Team
I ordered 2 items on June 12th. Received an email on June 16th that order was processed and shipped. I was given a tracking number. According to the tracking information, the goods landed in Canada June 26. Since then I see on the update (Delivery in 5 business days).
I contacted NewChic. Their response was immediate: They aked me to wait 5 more days and if the goods have not been received, they will, at my option, refund the money or send another shipment. I waited 10 days. No shipment. Contacted them. Now they are asking me to confirm my address and wait more. I did. Am waiting for them now.
Language is another issue.
Dear Anthony,
Thanks for your feedback and sorry for the late of shipment.
As for the language problem, we will improve it to provide better customer service to every customer.
Hope you will get your package soon.
Have a nice weekend.
Best regards,
Newchic Team
I always have had heaps of trouble finding the type of clothing I wear on line until I found NewChic. Now I'm thrilled to bits to find this company and excellent service. Keep up the good work NewChic.
Got my dress and was surprised it fits well. It's nice, beautiful colors like in the picture. Perfect for the hot summer, good buy. Congrats to the shop!
I liked a great dress from this site and ordered it, but, unfortunately, I didn't send the proper address. And the dress lost on the way. I waited, and asked the postal clerks, but nothing.
The NewChic staff were so correct, patient and understood, and they refunded my money back.
So I am very gratefull of this gesture.
Thank you.
Zdravka Hristova, Bulgaria
I ordered two pairs of sandals at the beginning of June and got them delivered mid-July but the waiting was worth it. The sandals are exactly as described/pictured in the ad, fit very well, and are of good quality - light and soft. The price I paid was about 1/3 of what other stores currently charge, and the delivery information they had provided was quite clear about a 20 business day "in transit" period for US and Canada. Next time I order from them I'll do it way in advance of when I need the items. Thank you very much!
I ordered a bag from new chic from a Facebook page as it was just what I was looking for. Lots of negative comments but I thought I would give it a go. And although my wait was about three weeks which made me a little worried it was not comming. After contacting mew chic they assured me my order was on its way and it was it came it's great and I love it would order again. A this time bear in mind it might take a few weeks
I couldn't get the handbag I ordered and when I contacted them I was deal with Setlla and the were so helpful sorted out all the issues I had and kept in contacted the whole time
I ordered two pair of shoes and received them yesterday. I was so excited to get them as they are completely different than any I have seen in shoe stores. They are awesome and fit perfectly. I can't wait to wear them. I know I will received lots of compliments. Becky from Beavercreek!
So I placed a order and made a mistake in my email address and couldn't fine my order. Customer service, specifically Rebecca resolved my issue in a few e-mails. Absolutely professional with communication and resloving my issue. She also provided updates on my orders status. I can't wait to see my shoes. Thank YOU Rebecca!
I bought 2 pairs of casual shoes from this website they arrived in good time. I tried them on, and they were incredibly narrow, and I am a wide fitting, and I found them uncomfortable. I contacted the customer service department about their returns policy. It took a day or two to receive a response, only to be told - and I quote "it was what you ordered" and "it is your mistake" After a string of emails, some of which offered a refund, and then back tracked, and said I could have £5 - I am at the point now where - for the sake of what I paid for the shoes against my time and effort - I am going to drop it - and never order anything from them again.
Dear Theresa,
Thanks for your orders and sorry for leaving this unhappy experience to you.
As for the sizing problem, we've added the size chart about the different standard between different country on the corresponding product page. Have you noticed them when you order?
As for the customer service staff's reply maybe not proper. Sorry for that.In this case, could you tell us your order number? We will check for you and issue a better solution to you.
Looking forward to your reply sincerely.
Best regards,
Newchic Team
I had unfortune that mine purchase didnt arrive but thanks to customer care and especially Settla new resend is arranged - order A*******5005A. Thank you NewChic for good care and professional help and solution.
NewChic was wonderful. I had a problem with an order, and within the week my problem was resolved.
Customer Service took the time to listen, investigate, and my problem got solved with such ease.
I recommend this company to anyone. I'm also very satisfied with the items I have ordered so far. I believe I have placed 9 orders so far!
Amparo Vanni
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bonnie,
Thanks for your order and sorry for leaving this unhappy experience to you.
According to you said, the expected delivery time depends on the shipping methods you chose. Here is our delivery regulation. Http :// www.newchic. Com/Shipping-Methods-hc13. Html#321
In this case, could you tell us your order number? We will check the tracking information system.
Looking forward to your reply sincerely.
Best regards,
Newchic Team