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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I ordered an item and 5 weeks later, when it had still not arrived I contacted Newchic by email to ask it they could help. 24 hours later, they have advised they are re-sending the item to me, even though it's not their fault the item did not reach me.
The customer service person who helped me was polite, friendly and very quick to respond and assist me.
I ordered a backpack and 3 weeks later i found out i have been getting emails that it was still pending but my credit card was charged. It says your credit card will not be charged until its ready to ship. Then i emailed the company and tried to talk to someone five times, nothing. Today i just got a email i will be refunded in like 2-3 weeks D:
Horrible
I ordered 3 pairs of shoes, all a size bigger than we wear and they were still too small. It's been a nightmare to try and get them returned and a refund. You have to send pics and jump thru hoops and still pay to have them shipped back. Wish I had read the reviews before I ordered.
Ordered online after seeing an advert for a bag (which looked pretty much identical to a Kipling bag). Eventually got an email saying they were out of stock, would I like to order a different item or wait till it was back in stock - I said I would wait until it was back in stock. A few days later I received a bag which wasn't the one I ordered and a different colour and for the last 2 weeks I've been emailing them asking for a refund and how I return the item. They send me an email every other day saying "nice item no, accept item as good quality" followed a few days later by "please accept it and we would give you half refund? As you know, it is also good quality and beautiful, right?". Stay well clear, do not order from New Chic, they clearly don't have as many items as they have on their website and refuse to refund when they send the wrong item.
Dear alison s.
Deeply sorry for the mistake, would you please tell us your order id or the consignee name or the email address which you used for order? We will check it for you.
Sorry that we send you the wrong item, if you don't accept another product, we can return the money to you. Hope to hear from you soon.Or you can contact us directly: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Received prompt reply on my order delay due to back order. Excellent customer service.
Thank you.
I placed my order on August 13. It's now August 30 and I have not heard a thing about my order. Not feeling good about this.
Dear Valorie H.
Sorry for the delay, would you please tell us your order id or the consignee name or the email address which you used for order? We will check it for you.
If you choose Air parcel register/ standard shipping, to arrive at most countries it needs 7-25 business days, would you please wait a few days? Or you can cotnact us directly: http://www.newchic.com/Contact-Us-hc10.html
Hope to hear from you soon.
Best regards.
Newchic team
Duplicate order and can't get to anyone who knows what they are doing. I have been ordering on line for many years. I have never experienced anything like this I will never use them again. Really I don; t even want to give them 1 star. This is the first time ever I have taken the time to write a review.
Dear Linda C.
Sorry for the inconvenience caused. For the quality problem, please kindly send the photo/video evidence to http://www.newchic.com/Contact-Us-hc10.html and we will offer you the best solution in 48 hours.
Best regards.
Newchic team
I paid for to of same orders because they said first did not go though so i want my refund customer service is terrible the payment were taken off my credit card don't order please take your money no products
Dear Carol D.
Deeply sorry for the mistake. Your payment can not go though maybe because of safety problem, it happens sometimes. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Please don't be worry, if you did pay for the order, we will send the product to you.
Best regards.
Newchic team
I have ordered several items from New Chic. Yes, it took time to get them. But, when they arrived, they were wonderfful. One dress was far too large. I am now waiting for a replacement, smaller size, at now cost to me. The representatives have been very proactive to ensure that I was happy with my purchase. I highly recommend New Chic!
I needed a hawaiian shirt for a cricket day out on the 20th august. I ordered shirt on evening of the 8th August. I selected the 7-10 working day delivery option. I was holding out hope that it would be delivered at least within 9 working days.
I didnt see that the processing time was 1-2 working days so i made a little mistake there but then 2 working days to process a an order for one shirt?
Didn't get my shirt until 23rd august which was the latest projection that I could have got it.
Decent product but if you need it quickly take into account that it will probably take the longest time it can to reach you.
Dear Chris M.
Thank you for your kind understanding. Because it is international shipping, it maybe delay sometimes. If the parcel can not arrive, welcome to contact us as soon as possible.
http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
I have placed my order on 20 August and I have received email the same day thanking for my order but the same day received email saying my transaction has been reviewed. Another email I received on 22 Aug saying payment has been refused and to make alternative payment. I checked my credit cards and payment was taken off from my credit card on 22 Aug 2016.
I emailed to process my transaction as the funds has been taken from my credit card account and I was told I will be getting a refund within 2-3 days, still has not been refunded until now.
I'am disappointed as first impression with the customer service I get from them. I was gonna order a lot more things as I can see they have so many things I like, now not happy the way they deal with my first order.
So I am still waiting whether they will refund it or send my shoes that I ordered
I ordered a bag from this website & was disappointed when I found it had a faulty zip. I contacted them & they have since sent me a new bag, without question, very pleased with the bag & service.
I would like to express my satisfaction with the way NewChic reacted in the case of a damaged cross-body bag I had ordered: They accepted the problem (evident through a picture I sent them) and they agreed to send me a new one at no additional cost for me. Such a treatment is the best way to ensure that a customer comes back to the e-shop.
Really happy with my shoes - fit my horrible wide feet beautifully, really soft comfortable leather - and price excellent. I will be back!
Had no problems ordering or receiving item i had ordered
Having placed a couple of orders from this site I must say that I have never had any problems. The shoes are lovely and are very well made and are so light and comfy. If an item is out of stock, they give you the choice of your money back or give you an estimate as to when the item will be in stock again. Overall, I recommend this site to anyone thinking of buying from them
I ordered a pair of shoes from this company, even though I was a bit worried since I've never heard about the company before until I saw it advertised on FB. Wow, was I impressed, it took less than 2 weeks from China to Arizona, the shoes are beautiful exactly as described and extremely comfortable and the price was unbelievable. Will order again for sure.
Lucia A.
I placed an order with New Chic and ordered wrong size by mistake. I noticed my mistake and emailed them immediately after my purchase (within 5 minutes)! They totally ignored my request for 3 days and then emailed to say sorry the item had been sent! First time I have purchased from this company and it will be the last. I will now have to wait for weeks then return item before I get a refund!
Dear carol H.
Deeply sorry for the inconvenience caused, if you find something wrong, we recommend you contact us immediately via livechat: https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=2
Best regards.
Newchic team
Have not got!' My order they got my money and know order for 5week and don't know how to get it back no phone number to call them at I can see why I am soooooo mad about this That is not how to run a company
Dear Cora B.
Deeply sorry for the delay. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Or you can contact us directly http://www.newchic.com/Contact-Us-hc10.html, we will give you the best solution in 48 hours.
Best regards.
Newchic team
VERY BAD WEBSITE. I WOULD SAY RATHER FAKE ONE. I PAID INR 8000 APPROXIMATELY FOR TWO ORDERS WITH MULTIPLE ITEMS AND HAVE NOT RECEIVED ORDER EVEN AFTER 60 DAYS IN INDIA. I FOLLOWED UP MULTIPLE TIMES ON THEIR ONLINE CHAT SERVICE AND WA MADE FALSE PROMISES EACH TIME AND WHEN I ASKED FOR TRACKING NO. THE CUSTOMER SERVICE AGENT HAD NO TRACKING NO TO GIVE AND ASKED ME IF I WOULD LIKE A REFUND. I REFUSED AS OUT OF ALL ITEMS ORDERED, I WAS TOLD ONE ITEM WAS NOT AVAILABLE AND REFUND HAS BEEN ACTIONED. WHICH I HAVE NOT RECEIVED TILL DATE... SO DONOT TRUST THEIR REFUND SYSTEM EITHER
VERY BAD AND FAKE WEBSITE. PLEASE DONOT BUY FROM THEM
Dear APARNA S.
Dear APARNA S.
Deeply sorry for the mistake and the inconvenience caused.
Because the international trade takes a long time and there are too many unpredictable external factors, the parcel may lost during the shipping period. And if so, we will return the money to you or re-send it.
And we checked your order 15814092 and 15814091, because they are shipped via standard shipping, there is no tracking number, we recommend you choose Air parcel register/ EMS/ Expedited Shipping Service next time, so you will have tracking number and track them.
And we noticed that you ask to re-send the parcel, not refund, would you please check it again? We are ready to re-send today.
Hope to hear from you soon.
Best regards.
Newchic Team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear erin t.
Deeply sorry for the inconvenience caused, would you please tell us your order id or your email address or the consignee name? We will check it for you. If you paid via credit card, we recommend you contact with the bank to find out where the problem is or change the payment method, paypal is better.
Hope to hear from you soon, or you can contact us directly: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team