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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I am very satisfied with support received due to the delay of delivery, very serious people and disponibili. Grazie.
Ordered leggings 3 weeks ago and still no notice that my order has even shipped. I found out it was coming from China so I figured it would take a while. I emailed them to see if it shipped but they did not answer. Filed another with paypal and still waiting to hear from seller. Will NOT use them again. At least answer my email so I know what is going on...
I see a lot of negative reviews regarding arrival for purchased products. I hope that I have a better experience. I've notice that the reviews once you sign in with your Google account uses account user pics. Seems like a security risk. Probably will be first and last time ordering.
Very nice bags - only not spacious enough for my needs (I carry lots when out & about). I had to return them unfortunately and they gave me a refund; Good communicators - good service; I'm ready to place my next order...
Would definitely recommend them. Thanks a lot again! :)
I placed an order for two items on the 11 August today is 15 September. I have not received my items as yet. 30 August received an email with tracking number saying my items have been sent. Looked up tracking number and they say that item is delivered (it's in chinese for the most of it). Believe me, the items have not been delivered as yet.
Large Today, 16th of September it finally arrived.
Dear Michele C.
Sorry for the delay, would you please tell us your order id or the tracking number? Usually via standard shipping / air parcel register, it needs 7-20 business days to arrive at most countries. So if the parcel started to ship on 30. August, it is normal to arrive at 16. September.
Maybe the parcel was delayed to start to ship because we sold out the product, would you please tell us your order id? Maybe we can offer you 100 points as compensation? Is it ok for you? Please contact us directlyy: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Finally, my order arrived. The shoe is fine. But the dress and top... disappointed. They run 2-4 inches smaller than the measurements provided on their site. Contacted customer services. To get a refund, I'll have to return the merchandise to China, pay the shipping cost and provide a tracking number. The shipping cost from US to China via USPS is $32 which is more than 50% of the merchandise cost. They put up the wrong information on their site, and now I have to pay for their mistakes? Not sure what to do...
I received my first pair of shoes and they were too small. I contacted customer service and was contacted a day and a half later (totally understandable because of time changes) and was given several options. I picked to have the next size up sent and they are amazing! I Love Them! Completely satisfied and will tell all of this awesome website!
Bought a bag online and try to cancel within few hours. Customer services advice was either accept it or return to China ( the product came from China) which is already on the way. I feel sorry for the customers who spends more money than me. Be careful before ordering items.
I received my dress which was perfect until I washed it as per the instructions and it shrank a dress size, which was disappointing. Not a problem as New Chic without question after receiving my concerns said they are shipping me a brand new dress a larger size. I offered to re ship back the original dress but they have said for me to keep. I will find someone to pass it onto. What wonderful service. I would recommend using this online company and will use them again myself. 5 stars for sure. And refreshing to know if their is an issue you dont have to fight your way to get a positive resolve. Again 5 stars...
I ordered my school bag around 3 weeks ago and received an email saying that my bag will arrive in 7-12 working days. On the 13th day I was starting to get worried so I tried to call... no answer. I posted a question on their website... no answer. Then I sent an email and FINALLY they replied saying that my bag will arrive in one week. One week had passed and I gave them 2 extra working days just in case I did not read the emai correctly. So now at least 20 working days have passed and I still haven't got my bag. So for the first two weeks of school I have to combine my school bag and PE kit into one. I have tried to email again but... no answer. What a surprise. I really hope my bag comes but regardless I am never using New Chic again. I cannot even comment on the value, shipping, returns and quality because my bag is still not here.
Dear Sabina M
Deeply sorry for the mistake, please tell us your order id or the consignee name or the email address for the order, we will check it for you. Please contact us directly: http://www.newchic.com/Contact-Us-hc10.html. Maybe it lost during the shipping time, I am afraid but it is damage that we can not avoid.
Hope to hear from you soon, if it arrive finally but delay, we will give you 100 points as compensation, is it ok for you?
Best regards.
Newchic team
How long does it take to get a order, I ordered shoes almost a month ago and I haven't recieved them yet
Hello. Brenda B.We are sorry to hear that you have not received the order. Due to the weather, transportation and epidemic situation, the logistics time is not controllable. We hope you can contact us by email:[email protected] to provide more details about the order so that we can find out the situation for you and provide you with a satisfactory solution. Looking forward to your reply.
I purchased 2 garments from New Chic they were delivered very fast post, and as described, as I had s problem with size, the staff were extremely helpful in dealing with my order... my problem was solved in a fast and professional manner, I would recommend this company to do business with... And I would purchase again from them... Special thanks to Chloelo who was so so helpful...
Bought 2 pair of shoes. One customer said they run small. I normally wear an 8 but purchased a 9. When I received them, they were equal to a 7. I emailed newchic immediately. They had me measure them and forward a picture of the tape measure next to the shoes. Made no sense, but I did it. They emailed me back and said I have to pay postage, because they are the right size. I tell them I measured them against my size 8 shoes and they are much smaller. To my dismay, the last email says to sell them to a relative or friend. Please, please, don't buy from this company. The people who wrote great reviews surely didn't have to make a return. The cost to return was $30.00!
Dear Marianne l.
Sorry for the mistake, we have detailed size chart including inches and mm on every product page, would you please check it again? Please tell us your order id or the consignee name or the email address for your order, we will check it for you. If we did send you the wrong size, we will re-send the right size or return the money to you.
Best regards.
Newchic team
I have bought three bags from here and love them all. They do take a bit longer to arrive but at the very good prices it's worth the wait. I am sure I will be tempted by more.
Sent me the same order twice and charged my card twice. I refused the second item when it arrived and it was sent back to the company. I am still waiting for a refund. I was literally told 'don't worry about it' by customer service. Products are mediocre at best on top of it.
Dear Liz R.
Sorry for the mistake, please tell us your order id, we will check it for you. The processing time may need some time, but we will absolutely.
Payment Method Refund Time Once Approved
PayPal Express Checkout
Within one business day
Boleto, Qiwi, Webmoney, iDEAL, gyropay, POLi payment.
2 business days
Western Union Wired Payment
Within 4 workday
Credit Card
Refund within one business day, but bank processing may take 2-3 weeks to show in your account
We will email you once we have approved the refund.
Best regards.
Newchic team
The items purchased were great. Return process was handled efficienly... just wish they paid for return. Will definitely use site again.
This company is BAD. Read the refund policy before ordering from them and when I received the product I was not happy with it. When I emailed them to ask to return it, they emailed me back stating it would cost more than what I paid for the product to ship it back and asked I I could keep the item. I will never buy from them again. Buyer Beware
Dear marie m.
Sorry for the mistake, if you don't like the product, you can return it but you need to pay the shipping fee. Maybe we can give you some points as compensation? Would you please tell us your order id? We will discuss it with the seller.
Best regards.
Newchic team
I gave 4 as over all rating bcoz atleast even if my order was delayed you tried to resolve the problem and whenever i am sending emails you are responding right away and gave me options. I hope in the future you will still try to improve things to satisfy your clients.
I can't praise customer service i. E., Rebecca enough. She was polite, efficient and prompt. The ONLY problem I experienced was delivery and that was due to sloppy postal service in Canada. Finally, my parcel arrived and I am delighted with the contents. I will definitely use their services again and make allowances for extra delivery time.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tina P.
Sorry for the inconvenience caused. Would you please tell us your order id or the consignee name or the email address which you used for order? We will check it for you. If the product is hot sale product, maybe we sold out them and you need to wait a few days. Please contact us directly: http://www.newchic.com/Contact-Us-hc10.html We will give you the answer in 48 hours.
Best regards.
Newchic team