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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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My first review said there was a mix up with my order details. Incorrect wording which caused me concern AND I did have difficulty finding how to get in touch with the company to ask about the order.
Anyway. I finally found an email address & wrote of my concerns. From then they corresponded excellently and kept me well up to date with the order. I had in fact been posted the correct items. AND I did receive them in the time they had allocated. Also they looked as pictured and in great condition for the price. One dress (they are both plain full style, muslin type cotton dresses), had a piece/panel that had been sown wrong side up but it's not too noticeable and as I only have them as casual wearing... I feel ok about it.
I believe New Chic is trustworthy. And I think I would order again as long as they could guarantee the item is AS shown and in well made condition. Also to provide an easy communication email at time of ordering would be most helpful.
Thank New Chic for your great follow up with me when I finally was able to connect.
Awesome Packaging, soft and comfortable to use. I found it very well and I recommend them. There are many, they are cheap and you can create many makeups
I paid for 4 pairs shoes back in March. It is now June! Guess what NO SHOES! I contacted them and was told the shoes were delivered. They sent me a link proving that the shoes were delivered to California, but I live in Tennessee! I then received an email asking if I wanted them to send the shoes again or cancel the order and pay them for shipping! Long story short, no shoes, no refund, no recourse.
Dear Felicia P.,
Thanks for your order and we are sorry for the inconvenience.
The shipping address in the order usually is the address that customer filled before ordering. When the customer add the shipping address, it is required to fill in the below form( no phones number required).
Your name:
Country/region:
State/province/region:
City:
Shipping Address:
Shipping Address2:
ZIP/postal code:
Please kindly be noted that the order will be shipped to the PayPal address if the payment method is PayPal Payment. In such cases, please ensure you have selected or entered the correct delivery address.
You can check the shipping address in the shipping advice we have sent via the registered email address. Please kindly check the email/ spam folder.
Also, you can log in Newchic account and check the shipping address on Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/?com=account&t=orderlist&orderStatus
If the customer has not received the order, with the tracking information showing " delivered", due to the incorrect/ incomplete shipping address provided by customer, we offer the below suggestion.
If you want the refund，we can refund you minus the shipping fee.
If you want the reshipment， you are responsible for the shipping fee.
For further assistance, please keep in touch with our customer service.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service We will do the best to help you.
Best regards,
Newchic team.
I did get a response to my previous review -- and informed the company is located in China, which explains a lot. Why does the website list a UK address? Not only were the items ordered different in appearance from the photo, but the wrong size. I am not going to attempt to send back to China (or Thailand where they were shipped).
Bad experience!
Dear Stephen A.,
Thanks for your feedback here.
In your case, to protect the customer privacy, we suggest you contact the customer service and provide us with the order details.
1. Go to contact us (on the top-left corner of the home page)
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
2. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
3. Input all necessary information (labeled with *)and select the order number which connected to your question.
Solution:
72 hours after we confirmed that you have received the wrong items, Customer Service will send you the correct item or issue a full refund.
We are located in China and we offer online shopping. Usually the items will be shipped from Chinese warehouse while in some cases, the items will be shipped from the other warehouses overseas.
We are sorry for the inconvenience again and your understanding would be highly appreciated.
Best regards,
Newchic team
I ordered two ball caps. They looked very good in the original photo. They arrived (finally) flat as a pancake, made very cheaply. They looked terrible.
They are a company from the UK, but the caps were made in Hong Kong, and shipped from Thailand! No return policy, no customer service.
Bad experience
My order had to be broken up because some items were out of stock. TINY contacted me right away and has kept me informed about my order. Very professional!
I ordered 2 tops - a 'gauzy' material top with lace on the arms SKU******* and a cotton t shirt SKU*******. First top, not gauzy but a stiff material, very crappy, not flowy and lightweight for the summer. I am sure if I stood in the sun it would melt to my body. The t shirt? It is made out of the most horrible cotton material I have ever seen. Cheap again, and to my horror, I paid $53 for it. This one is so stiff it got up and walked away by itself. I have to go now and slap myself silly for wasting $80. Most of all, shame on that company for ripping people off. This world has enough nasty people and you are one of them.
Dear Dru R.
Thanks for your order and we are sorry for the inconvenience.
In your case, considering the customer privacy, we suggest you contact the customer service and provide us with the order details.
1. Go to contact us (on the top-left corner of the home page)
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
2. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
3. Input all necessary information (labeled with *)and select the order number which connected to your question.
Or if you want the quick response in urgent case, you can also contact us by live chat as it is available 24/7.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
Our customer services will check it carefully and then offer you a reasonable solution according to the return policy.
Regarding to the item SKU891380, for the material, it is Cotton. And you can see it in the description of the product page.
Best regards,
Newchic team
May 29th, 2018
I received the COOL slip on slide shoes. NOT A DISAPPOINTMENT. Much more IMPRESSIVE in person. A great purchase and I shall order from Rockstar New
Chic again and again and again... New Chic is a ROCKSTAR WEBSITE with so much to offer... GREAT JOB NEW CHIC... YOU ROCK OUR PLANET...
Most Sincere
D. Walker
San Antonio, Texas - USA
//( * - *)\\
If you are dissatisfied for ANY reason other than a defect, you must return your product to CHINA at your own cost. You may be offered a discount on a future or replacement order. 1 item I ordered was NOT the color depicted on the website. Another was not sized correctly or in agreement with the other items I ordered of the same size. I will never deal with them again as returning the items would cost as much as I paid for them. You end up paying to try them on.
Dear Nancy M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
We have measured the items before selling them.
If you notice that the size of the product doesn't meet the size chart, or if you feel that you have received an item that is the wrong color, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
If size problem,
About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.)
If color problem,
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide. Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color.
Solution plan:
72 hours after the issue(wrong color) is confirmed, Customer Service will send you the correct item or issue a full refund.
In the case, please kindly keep in touch with the customer service for the best solution.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
They use real pics and send bad products. STAY AWAY! Items came in late, the cane in wrong color and in wrong size. I have never received such a poorly made item. STAY AWAY!
Dear Alfredo P.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page, or if you have received the wrong items, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution plan: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
In your case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team
J'ai communiqué après avoir reçu un mauvais article dans ma commande. Ils ont fait tout pour corriger l'erreur dans les meilleurs délais. Satisfaite de leur service.
Muito bonita e de boa qualidade. Tamanho perfeito. Houve um pouco de demora na entrega, mas chegou a tempo
One month later, no customer support, no item received. Doesn't matter how nice the picture looks, paying for nothing is never worth it.
Dear R S.,
Thanks for your order and we are sorry for the inconvenience caused.
Once you placed the order, usually the confirmation email will be sent to your registered email address. Please check, spam included, as it may be there.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html
If the status of your order is "" Back Order "",
That means there is the insufficient stock in your order.
You can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
( If an item is out-of-stock, it will be labeled with ""Expected dispatched in xxx business days."" on the product page. You can find it between the size and the Qty after you choose the size and color.)
If the status of your order shows "" Shipped "",
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
In your case, we suggest you contact us and tell us your order number.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best regards,
Newchic team
I ordered a pair of pants a month ago. No sign of them yet. The "online live chat" link is a dead link. Doesn't work. Tried to contact by email. No response. What a rip off this place is. Like many I saw this site on Pinterest and feel Pinterest shouldn't allow this type of scam fraud swindle rip off thievery on their site.
Dear Mark L.,
Thanks for your order and we are sorry for the inconvenience caused.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
About live chat, please be noted that live chat is kind of busy, though it is available 24/7. Sometimes, you may need to wait a moment.
If you have any doubts about the product or your order, please feel free to contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
If E-mail: Typical response time is 24 hours
1. Log in your Newchich account. https://www.newchic.com/login.html (necessary if it belongs to After-sale Topics)
2. Go to contact us (on the top-left corner of the home page)
3. Slide to the ""After-sale Topics""/ “ Pre-sale Topics ”, choose a topic and click on ""E-mail Us Now""
4. Input all necessary information (labeled with *)and select the order number which connected to your question.
After you successfully select your order, there will be a red mark ""√"" show on the order number. Then you describe your problem and submit it.
If Phone:
+00852 -81931379
Please note that the Office time is 9:00am to 6:00pm GMT + 08:00
If Submit now: Contact us and we will respond as soon as possible generally within 24 hours
We will do the best to help you.
Best regards,
Newchic team.
Hi i want to talk about newshic really is my best brand you find all kind of clothes with good price
My delivery had a problem, buy the customer support was fast to react. Thank you for fast replies.
Thank you
I have ordered two times and waited more than a month. Too slow.
But they are interested in any inconvenience position.
Especially Tiny is so involved her bussiness.
Dear Ahmet A.
Thanks for your order and we are sorry for the inconvenience caused.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html
If the status of your order is "" Back Order "",
That means there is the insufficient stock in your order.
You can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
(Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. If an item is out-of-stock, it will be labeled with ""Expected dispatched in xxx business days."" on the product page. You can find it between the size and the Qty after you choose the size and color.)
If the status of your order shows "" Shipped "",
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
In your case, we suggest you contact us and tell us your order number.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best regards,
Newchic team
My product was supposed to arrive weeks ago and still has not shown up. I have no heard anything from them on shipping or its arrival time since I first made my purchase.
Dear Sabrina H.
Thanks for your order and we are sorry for the inconvenience caused.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html
If the status of your order is "" Back Order "",
That means there is the insufficient stock in your order.
You can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
(Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. If an item is out-of-stock, it will be labeled with ""Expected dispatched in xxx business days."" on the product page. You can find it between the size and the Qty after you choose the size and color.)
If the status of your order shows "" Shipped "",
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
In your case, we suggest you contact us and tell us your order number.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best regards,
Newchic team.
Hello I'm writing this review to say that I was very pleased with my requests from New Chic, I asked for a luggage organizer that came with 6 pieces of excellent quality and I already used it in my bag.
I also asked for a floral print travel bag and I'm impressed how well it fits inside, as well as having great quality and being very beautiful and useful.
It looks like at first they are from UK but stuff comes from China and takes a while to arrive, shoes did not fit- they ask for photo of feet etc. and to take measurements of your feet and then tell you have ordered the wrong size! And don't tell you return address, you have to request it pay the return cost.
Dear Alfred M.
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "". Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Dear Rock D.,
Thanks for your order and we are sorry for the shipping.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html
If the status of your order is "" Back Order "",
That means there is the insufficient stock in your order.
You can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
(Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. If an item is out-of-stock, it will be labeled with ""Expected dispatched in xxx business days."" on the product page. You can find it between the size and the Qty after you choose the size and color.)
If the status of your order shows "" Shipped "",
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Besides, you can track your order if you have chosen the shipping methods with the tracking number.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.
In your case, we suggest you contact us and tell us your order number.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Yvonne R.,
Thanks for your order and we are sorry for the inconvenience.
In your case, to protect the customer privacy, please contact our customer service as below.
There we have specific technical staffs to help solve your problem.
1. Go to contact us (on the top-left corner of the home page)
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
2. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
3. Input all necessary information (labeled with *)and select the order number which connected to your question.
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
Best regards,
Newchic team