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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Last year I ordered a pair of loafers, which arrived with no delay and which is perfect: good quality and as soft as a pair of gloves. I ordered a similar pair this year (different colour though), which turned to be out of stock for ages. My only consolation was that every time I enquired about the possible shipping date Cornelia from customer service replied immediately, always offering me to cancel my order and either buy something else or ask for refund. Eventually I opted for a different pair, which originally cost more than my original choice but they gave me refund. I wouldn't have wanted to pay more anyway, but I quite liked the fact that they also thought it would be unfair after making me wait for two months or so in vain. I hope this one will arrive soon and it'll be ok in every respect.
I've ordered quite a few item from New Chic, and I love their clothing. Styles are interesting and unique, and the workmanship is very good. This company's customer service is excellent. They always respond to my inquiries promptly and personally. They keep me informed if there is a delay. They refund quickly if i choose not to wait for a backorder. I could not ask for more, and I would not hesitate to recommend buying from them.
I ordered a shoe. After four weeks, It came from China. The picture of the shoe on the site looked three pieces sow together. Looking very much like leather but when it came it was one piece of plastic no leather. Very cheap looking. The company is very good at fooling the people. Make you think you are buying shoe
Dear Mac S.
Thanks for your order and we are sorry for the inconvenience.
For the materials, you can see it in the description of the product page.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.
We are focusing on providing high-quality items for you.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In your case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
If on computer: https://www.newchic.com/Contact-Us-hc10.html
If on phone: https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team
Excellent site of online shopping. Effective customer communication strategy... Quality products sold in this site... desply is too good... so customer easily attract d product. No change of product in desply and actual proxuct so customer is highly satisfied with product...
I had quick response to the wrong size question and faster was still the solution.
They are congratulations for the great and kind service
If I could I would have given no stars at all I would have. I purchased a coat from Newchic and it arrived damaged. When I contacted Newchic to advise of the issue, they requested photos which I provided, then they asked me to return the damaged item and I was to pay for return shipping. The representative I was dealing with was Nina. I explained to her that I have never done business with a company that expected its customer to return their damaged goods at their cost and loss and not even being offered a return label provided by the company or to refund the total amount including return shipping. In communication with Nina she finally agreed to pay the return shipping fee. I have been going back and forth with Nina for over two months now and still no closer to getting any of my money back. She even tried to offer me a percentage of the cost of the item as compensation which was pennies to the dollar in comparison to the full cost. Newchic sells poor quaility products and their customer service agent Nina is a very poor representation of what true customer service should be. I will never shop on Newchic again and would highly recommend all to stay clear of them. If you are unfortunate to have to deal with the agent Nina as your CR then I suggest you skip the formalities and ask for a supervisor.
Dear Joseph R.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
If the product you have received is damaged or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
Thus, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
In your case, we suggest you contact us below for further assistance.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team
I bought some glasses and I really liked the results. Exactly the same as the site! Loved it!
Excellent store and products.
I ordered 2 shirts from this site and the shirt look absolutely nothing like the pictures. Not even close. This place is blatantly dishonest. I found this place on Pinterest and I don't think Pinterest should allow such a place on there site. Buyer beware.
Dear Victor D.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution.
Thus, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label.
In your case, we suggest you contact us and give us your order number so that we can check it for you.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team
I appreciate the product they are comfortable and what I wanted and expected thanks a bunch! Definitely will order more products!
I love the customer service and quickness in response. I am also very much satisfied with my product. However, the shipping was an issue, for which they compensated via refunding of the shipping fees.
I didn't realize my order was coming from China! I ordered 3 tops. Going by the size chart. None fit. They are very small. It's not worth it to send them back all the way to China. I will donate to a shelter. I learned my lesson. Will stick to American Companies.
Dear Mary B.,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping. About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I purchased Men's Casual Driving Shoes Loafers which turned out to be too small. Customer service is crap. DO NOT BUY FROM THEM
Dear Ian I.,
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here, by opening the link on computer.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ". Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
THEY SENT ME A PAIR OF SHOES EXACTLY THE SAME SIZE AS THE PREVIOUS ONE! 28.5 CM! (WHEN I ORDERED 25.7 CM, BASED ON THEIR SHOE SIZE CHART) I GAVE THEM MY MEASUREMENTS I EVEN ASKED YOU TO CHECK OUT BEFORE THEY SENT THEM TO ME (HAVE IT ALL DOCUMENTED). I EVEN PAID EXTRA 26 DOLLARS FOR THE DELIVERY, WHILE MY FIRST PARCEL WAS ONLY 14! (I HAVE A RECEIPT). RECEIVING THE SHOES YESTERDAY, I REALIZED THIS SHOP IS NOTHING BUT A BIG SPOOF! HOW CAN I TRUST THEIR SHOE SIZE CHART IS THEY DOUBLE SENT ME THE SAME SIZE (ONE MARKED AS 42 AND THE OTHER AS 41 WITH NO MARKINGS ON A SOLE, BUT EQUAL IN LENGTH - TWO SIZES BIGGER THAN THEIR SIZE CHART! ALSO, THEY DON'T PUBLISH PEOPLE'S TRUE RESPONSES ABOUT THE SHOES (I left them 3 times and they won't show up!), THUS THEY KEEP MISLEADING THEM!
THEY REFUSE TO REFUND ME FOR BOTH 58.57 PLUS 26 DOLLARS FOR THE 2ND PAIR! THEY ASK TO POST THEIR HUGE WRONG SIZED SHOES BACK (AND THIS COSTS A FORTUNE TO POST THEM TO CHINA!)
ALSO THEY CLAIM THEY CAN'T SEE MY VIDEOS OR PICTURES, NOT EVEN LINKS ON THE YOUTUBE!
I THINK WE SHALL ALL UNITE AND COMPLAIN TO FACEBOOK A GOOGLE TO STOP PUBLISHING THEIR ADDS EVERYWHERE! THEY NEED TO BE CLOSED! I'VE CR4EATED FB GROUP "NEWCHIC VICTIMS"
Dear YELENA K.,
Thanks for your order and we are sorry for the inconvenience again.
There may be 2cm/1 inch inaccuracy in the size chart due to hand measure. These measurements are meant as a guide to help you select the correct size.
Once we confirmed that you received the same size in the second shipment, we will correct it and find you the best solution.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy. Apology for the inconvenience again.
Best regards,
Newchic team.
Wanted to book a waterproof women shoulder bag, selected size and colour for adding to bag n then order but it says " select Style " whereas there is no option, column to select any style, unnecessarily wasted time, useless company.
Dear Usha P.,
We are sorry for the inconvenience.
Due to a high flow of customers or cache, you might notice some unusual information on our website.
We suggest you change another browser and try again. And make sure you did not install any app to block pop out windows.
If still fail, You can download the APP on the right bottom of Newchic website. https://www.newchic.com or download APP here https://www.newchic.com/AppDownload.html
When you come into the page of products details, then select color/size/quantity.
Add the items to the shopping bag, continue checkout and choose shipping address/shipping methods/payment methods. Finally complete your payment.
If you don't know how to buy，please refer to the New user guide below. https://www.newchic.com/new-user-guide-hc154.html
Also, if you still fail after the another try, we suggest you send us some screen shots to show the problem and we will forward it to the IT department to solve it. Please feel free to contact us:
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will do the best to help you. Thank you.
Best regards,
Newchic team.
Обслужването е на високо ниво! Бързо, професионално и любезно отношение беше проявено към мен и въпреки че все още не съм получила поръчките си по вина на "Български пощи", благодарността ми е огромна към Тини!
Бъдете благословени!
I bought a pair of sneakers in my regular size and they were too big. Went though quite a bit of hustle to get a refund. I would never buy from this company again. It not only took me a long time to get it, but I received it, it wasn't the right size. On top of that, it took me several efforts with PayPal to get a resolution to this problem. No reason to buy from China when you can deal locally without all of the hustle, even if it costs you more...
Dear ABRAHAM K.,
Thanks for your order and we are sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page by clicking the ""size chart ""/ "" size guide "". To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
About the delivery time, it depends on the countries and the shipping methods.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/shipping-methods-hc160.html
And it may get order delayed due to out of stock， poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Bought a pair of shoes they wanted to know if I was standing in them correctly for them to fit right didnt want to give me refund and to return them would have been over one hundred dollars shoe were only $26.00 plus tax thats ridiculous! Dont buy they are in China!
Dear Gina C.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
About the size, you can find all the details about the sizes of each item on every product page by clicking the ""size chart ""/ "" size guide "". To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
If you notice that the size of the product you ordered does not fit you, you can follow one of the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
One of my orders were out of stock and so I came in contact with Tiny from their customer service, who was very competent. We could solve the problem to my entire satisfaction. I ordered a lot of items and I was always very satisfied and happy with their service, fast delivery and the good quality of their items.
Check out their ads, posts, or website, abd the last thing you would think is that this is a cheap CHINESE company. I don't mean this is an American or European clothing company, whose products ate made in south Asia or China (from Addidas - French Con.- Izod), I mean your ordering from a Wholly Chinese company (I believe my hats were shipped from Jiangxi prov.). Quality is actual ok for what you get, but remember sizes are not really western sizes, my ivy/newsboys hats are so tiny they are unwearable, there goes $20, cant really return them (honestly, I could be wrong, I just assume its not worth the cost to ship them back... TO CHINA!).
Dear Aaron s.,
Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping. Usually the items are shipped from Chinese warehouse.
About the size, you can find all the details about the sizes of each item on every product page by clicking the ""size chart ""/ "" size guide "". Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
Great customer service. You can find a loot of things at affordable prices. The page is very easy to navigate and you practically get just about everything in a very good quality.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear Ildiko N.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
For the out-of-stock items, we have marked the words like "" Expected dispatched in xxx business days"" on the product page. You can find it under the price after you choose the size and color.
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
Please consider that the estimated restock date should just be used as a reference. Your order may be shipped before or after this date.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Any questions, please feel free to contact us and give us more details.
If on computer:
https://www.newchic.com/Contact-Us-hc10.html
If on phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.