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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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This is a scam. Complete scam. I ordered item SKU******* (19 pieces) for an event based on the online product information. The items when received were of very cheap quality, thin plastic that was getting bent easily and I could not use it as a result. I contacted their customer service who has repeatedly refused to acknowledge or accept my reasons for return despite sending them photos that they requested. Not only that, they refuse to bear shipping cost of return even though their product is of very poor quality & refuse to issue a full refund! I paid $74.45 for these and all they are willing to return is $13! Scam.
Stay away from this website & business: its a complete SCAM!
I placed an order and was eventually emailed to say that the item would not be despatched until 3 weeks later. The day before the imagined despatch I received another email to say that they do not even have the shoes to despatch.
This company is a complete sham. It is almost impossible to contact them. There is no properly active email and their online site is the most user unfriendly system imaginable. Do not touch them with a barge-pole!
Dear Susan F.,
Thanks for your order and we are sorry for the inconvenience.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html
If the status of your order is " Back Order ",
That means there is the insufficient stock in your order.
You can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
(If an item is out-of-stock, it will be labeled with "Expected dispatched in xxx business days." on the product page. You can find it between the size and the Qty after you choose the size and color.)
This is an estimate and we do not guarantee that there will be stock available at this time. This date may change if we experience delays from our manufacturers.
If the status of your order shows " Shipped ",
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.
Besides, you can track your order if you have chosen the shipping methods with the tracking number. If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We are trying to improve our shipping service as well.
In your case, we suggest you contact us and tell us your order number. We will do the best to help you.
If you contact us via computer, please go to https://www.newchic.com/Contact-Us-hc10.html
If you contact us via phone/APP, please go to https://m.newchic.com/contact.html
Thanks in advance.
Best regards,
Newchic team.
I ordered women's shoes that plainly stated they were leather. I received them a few days ago and they are PLASTIC! Need I say more?
Dear Sue E.,
Thanks for your order and we are sorry for the inconvenience.
For the material, you can see it in the description of the product page.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If the product you have received does not meet the pictures on the product page or the material doesn't match what it is described, please follow the steps below to make the claim.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
I asked for an exchange. The size of the pants received was too small. I had a positive response quickly. The person (Miu) who followed my request was professional and the mails were very clear. I thank her very much. I would do shopping on the site.
Went all the way from China to Florida in a plastic bag. Packing was awful. Shoes were crushed. Delivery took so many days I kinda forgot I ordered them... Fit is OK but will not order from again
Dear Jon D.,
Thanks for your order and we are sorry for the inconvenience.
For shoes, we are sorry that they arrived crushed.
It is mentioned in the description of the product page that "Package included: 1*pair of shoes(without box) "
Before we forward the parcel to the logistics company, we have checked every item carefully. However, it may happens that they arrived in poor condition, due to the handling during shipping. We will also improve the packing before shipping.
The delivery time depends on the countries and the shipping methods.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/shipping-methods-hc160.html Please click the link and you will get more details.
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
This company should be serious if they want to engage in the American market. I ordered some shoes, they were small sizes (good for little Chinese men) but not for an average American. If you wear size 9, order size 11 or 12. The shoes were so light that you can lift it up with one finger. The so called leather was fake. I am done with these Chinese basement products
I ordered some products and I loved! The products are of a great quality and arrived earlier than expected!
I ordered several things from New Chic and with so many choices had several changes. The customer service personnel were extremely prompt in assisting me wiyh my changes. The products I did receive were of really good quality. Very happy with my purchases!
I am pleased to share that i am very satisfied with NewChic the customer service that supported me on time and until the end. Excellent! Thank you!
Now, i will wait for the products and see their quality
I've ordered two paire of boots. One were shipped directly, the other were out of stock. Immediatly they began to communucate; if I like to refund, choose another pair of boots or wait for restocking. I chosed to wait. When the boots were back in stock, they shipped them directly. Very nice communication; vriendly and clear. Miu really wanted to help and make thinks clear!
The boots are fantastic. Very comfortabel. I ordered one size bigger and it fits perfect. Defently I will order again. Good service!
The merchandise is from China. I order 3 pairs of shoes on 3/8/18 through paypal. They took my money from paypal within 14 seconds of my order. The shoes were not delivered until 4/12/18. I used the chat on their site to check twice on where they were. It took them 2 weeks to get them out the door. Not one pair fit. You pay shipping and return shipping. Shipping to China is very expensive. You cannot live chat when you have a problem they will only allow email and of course that mean send email, get answer the next day, send another email, get answer the next day. Pretty soon the 14 days you have to resolve issue is used up. They are unethical as they will not stand by what they offered me instead of sending shoes back.
I read a review from Yuan G stating professional and helpful-don't believe it, probably works there! Stay away, you get what you pay for or in this case, you get something else and end up being stuck with it! (and out the money)
Dear Denise M.,
Thanks for your order and we are sorry for the inconvenience caused.
The delivery time depends on the countries and the shipping methods.
https://www.newchic.com/shipping-methods-hc160.html Please click the link and you will get more details.
And it may get order delayed due to out of stock， poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
About the live chat,
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
About the email, we usually reply to your email in 24 hours ( weekend: 48 hours) as there is the time zone difference.
Every order from Newchic has a 14-day return or refund guarantee. (That means the claim is to be made within 14 days after you received the goods. Once you contacted us within the valid period, we will find you the solution through the policy.)
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We have measured the items before selling them.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
Even though I had some issues with product sizes, my Customer Service Representative (Alis) was pleasant, well-spoken, extremely efficient, and surprisingly accommodating. I haven't experienced customer service like this in the states in over a decade. I will definitely be a repeat, loyal client.
I bought 2 different Hats, the morons packaged the hats in plastic, gee i wonder how many boxes were laid on top of them. Seriously, if i could give -5 stars I would. Where is the picture insert? Love to show the crappy packaging and the crappy hats i might as well toss away
Dear Brent M.,
Thanks for your order and we are sorry for the inconvenience.
For the hats you received, we are sorry that they arrived wrinkled. Before we forward the parcel to the logistics company, we have checked every item carefully. However, it may happens that they arrived in poor condition, due to the handling during shipping. We will also improve the packing before shipping.
Every order from Newchic has a 14-day return or refund guarantee.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page or the item has any quality problems, please follow the steps below to make the claim.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
They screwed me out of 5 pairs of shoes. I have 5 brand new pairs of shoes I cannot wear. I purchased 5 pairs of shoes and chose US9. I wear size 9 every place I shop including wish.com and never wear a 9.5. I'm not a 10 or 11. I am a 9.
They refuse to refund me and/or send me the correct size. They expect me to pay to send the shoes back to China costing me more then what I paid for them! They won't work with me at all. They even had the gall to offer me $17 of the 108 I paid!
DON"T MY SHOES FROM THEM!
Dear Debra K.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, we usually suggest that customers measure their own size and then read the size reference on our product page, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
But still hasn't arrived. They won't check to see where package is and I can't cancel.
Don't shop at this site, non-existent customer service
Dear Anne C.,
Thanks for your order and we are sorry for the shipping.
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Here is the link. You can check it here. https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.
If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
I bought 2 pair of shoes after received them I found they were not suitable for me, I contacted the NewChic, staff was very patience & helpful sort out my problem. I am a very satisfied customer, next time on line shopping, Newchic definitely is one of the best choice.
Ordered two pairs. The first was NOTHING like what was described in the photo. Sent 2 photos, side by side and they still tried to tell me it was the same shoe. Different colors and all! The shoes are CHEAP, they weigh nothing and feel like they would fall apart in no time. Customer service wanted to credit me 1/2 the cost and keep going back and forth. The shoes are crap... customer service are bs artists... reviews are obviously staged... save your money.
Dear russ d.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
There may be a little differences between the demo pictures and the item you receive as the precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions. The items colors depicted should only be used as an approximate guide.
Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color. However, if you feel that you have received an item that is the wrong color, you can follow the steps listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We suggest that you can keep in touch with our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
I am very happy to review Newchic. I purchased a lovey shawl and although it did take longer than expected I was extremely happy with my purchase also the promo customer service who helped me locate my oder
Well the first shirt arrived a week before the next 2. Too small! The remaining 2 arrived today. Still way too small in spite of Newchic providing a size chart and Australian equivalents which I ordered. Sizing is way out: too small by 2 sizes. I then attempted to contact Newchic via their contact us form. It appeared to not go through. After 2 failed attempts, I sent an email to the given email address, but the email address is not valid. So here I am lamenting the $112.00 AUD I spent and hoping someone will contact me to help resolve this problem. I want a refund! I must say in all fairness though, the quality of the shirts is reasonable, given their $35.00 AUD each price tag.
Dear Mary S.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
To choose the correct size, we usually suggest that customers measure their own size and then read the size reference on our product page, not the usual size you ordered. You can also see the note on the size chart of every products page.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below to contact us:
E-mail: Typical response time is 24 hours
1. Log in your Newchich account. https://www.newchic.com/login.html (necessary if it belongs to After-sale Topics)
2. Go to " Online Help " ---- " contact us" (on the top-left corner of every page)
https://www.newchic.com/Contact-Us-hc10.html
3. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
4. Input all necessary information (labeled with *)and select the order number which connected to your question.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Submit now: Contact us and we will respond as soon as possible generally within 24 hours
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
I bought 3 pairs of shoes here and I paid 16 dollars shipping first off they can in one bag no boxes which made them misshapen when I opened them up one pair the insoles werent even glued down and all 3 pairs were to small and I ordered them big so they would fit when I looked up there size for american sizing the shoes were 2 sizes smaller than they claim they were. I have asked for a return shipping label but after reading the reviews they want pictures and measurements from customers when Im sure they know they crap is missized. 100 bucks I just gave away. Wont be doing that agin. DONT BUY CHEAP JUNK
Dear Road K.,
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, we usually suggest that customers measure their own size and then read the size reference on our product page, not the usual size you ordered. You can also see the note on the size chart of every products page.
We have measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution. If it is our reasons for the size, we would arrange the refund or replacement.
In the case, we suggest you contact and offer us some photos of item you received with measuring the size/ to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Qazi y.,
Thanks for your order and we are sorry for the inconvenience.
For the material, you can see it in the description of the product page. Item SKU632971, Plastic Plastic Box Insect Reptile Transport Breeding Feeding Case Hatching Tub 1.3L, as you can see on the product details page, Material: Plastic.
Every order from Newchic has a 14-day return or refund guarantee. We are focusing on providing high-quality items for you. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, you can follow one of the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.
Generally, our after-sale service need the proof information to check whether it is our reasons or not and give you a solution. If it is our reasons, we would arrange the refund or replacement.
However, after checking with the sale department, if the items in with no quality issues but you want to return, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us.
The refund will be processed once we have received the item.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.