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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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One of several items that I ordered was too small. When I contacted customer service they replied quickly, asked for some more information (measurements and photos) and quickly resolved the issue. A larger size will be shipped to replace this item. Thankfully all of the other items fit as expected.
I had trouble with sizing, my items were way smaller than I thought they would be. But Tiny in customer service helped me with cancel of a order with Full refund in no time! Tiny was very responsive and very polite and friendly. Because of Tinys service I will definitely continue to use this company for other shopping!
Excellent website, respond to messages quickly and on time, there are many beautiful products and prices are suitable, I advise you to buy from this site
This my Best website ever i love it. He had multy items and products.
Thank you newchic.
If you are reading this sentence i hope you will goes to this fantastique company.
I'm very happy with the quality of the clothes I've got from Newchic. Would recommend to everyone!!!
Fantastic service - resend the right size and refund the out- of-Stock- absolutely unexspected super service
I ordered $200 worth of bras. One came. The remainder were on back order, but company was responsive & asked if I wanted to wait or rewind.
I opted for refund.
Pay attention to sizing charts as the Chinese sizing is VERY different from US. Also shipping times.
Good prices but pay argentum to all of the description before ordering.
I will probably order from this company again.
Wish I could give negative stars.
Ordered a purse that I used twice. On the second use a piece of metal that holds the handle on broke off.
Emailed and chatted with company to get a refund on this cheap piece of crap. Which is what this was. They only offered a credit of 20% which was about $5.
This stuff comes from China and is just low quality and cheap materials.
Will NEVER order again and will wan anyone who asks.
Dear Beth H.,
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Policy Exclusions
Goods are not covered by our 14-day return or refund policy if:
A. The product serial number and product was not distributed by Newchic;
B. Goods have been worn and damaged, stretched or contaminated.
C. Goods were damaged or worn out by improper use.
D. Goods are returned without included accessories.
E. Goods are stored or exposed to extreme environments;
F. Unauthorized repair, misuse, negligence, abuse, accident, alteration or improper installation;
G. Partial goods of a complete sets are be returned;
H. The claim is made more than 14 days after you received the goods.
We are focusing on providing high-quality items for you.
If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team
I ordered several blouses and eventually was told that all were out of stock and could not be supplied. My card had already been charged. They did refund one item but I still am waiting for a refund on three items totalling over £50. It is a shame. I like their clothes but can no longer order with confidence and they still owe me a refund, although claim it has already been made. It has NOT!
Dear Ann A.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
If an item is out-of-stock, it will be labeled with "Expected dispatched in xxx bussiness days." on the product page. You can find it between the size and the Qty after you choose the size and color.
Also, you can log in Newchic account and check order status on Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the estimated time you receive the refund. https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Best regards,
Newchic team
This is the site only for those who wants to update themselves with fashion...
This is the new era of fashion and to cope with that here is arena of fashion.
Not just trend and fashion, integral part of the newchic is its quality of stuff.
The ethnic, casual, partywear, profossional, this site for all you chics.
Here is every inch a fashion and trend but with comfort.It will enhances you gesture and body language. On the female part it will persuade their beauty.
So what you all are waiting for, here is something to amaze to with trends.
Quality and affordable clothing, 100% recommended. I've been a customer for years and I couldn't be happier with it.
Newchic is a good company and it's getting better and better. I have been following this company almost since the beginning and It just makes me happy seeing the evolution. Love everything they're great!
The price is Nice and i really was surprised about the quality of their products, thank you newchic for the big choice of products and quality also
I think this Chinese company NewChic is trying its best. They still have to work out how to deal with foreign customers because of their expectation and cost and length of shipping. I had problems myself with a pair of shoes which simply weren't matching design wise, size wise. However, I used their live chat to ask for help and I sent the photo of the shoes.The girl there open a case with the number for me and forwarded to their customer service. I have received an email with apologies and ask me if I want a refund, which I did in the end.
One needs to understand that when buying from online shops, especially Chinese, one needs to read all info before jumping to put the order in. Look carefully at their measurements for clothing and shoes, going over the reviews for the product which helps getting the right size. I would suggest the same thing for other products. I personally made a mistake by buying one of their tops too big not realising that the material will be stretchy enough to buy the exact size. It wasn't worth returning because it was about £11 and the postage costs would have been too high. They have a simple policy: you have a faulty item, show them a photo of the fault and you will be refunded; you don't like your item for some reason you can return it but on your expense.
One has to understand that returns are not as easy as you would do it in your own country and they cost, so honestly that is a pretty fair policy of returns in this case. They still have a long way to go, but from what I have gathered they are trying and for that I cannot be too harsh. Perhaps some of their products are a bit too expensive for what they are, quality-wise and workmanship (like for example a fancy leather shoe) but it seems that we are attracted by novelty and therefore if we want it we pay for it.
Shipping lasts longer if you do not go for a better option shipping for which I normally pay about £2 more. The order comes in about a week, which is perfectly fine knowing that it comes from China. It also depends on you, what kind of experience you will have shopping with them, so read carefully all the details about the product and reviews and you will probably buy something you actually like.
I ordered clothing from this site and despite my better judgement when seeing the looooong ship times, i went ahead and ordered. I then started doing research on the company and customer reviews... ALL THE BAD REVIEWS AND FEED BACK IS TRUE... not only are wait times long, you will find out that all the clothing is "out of stock" and not sure when it will be back in. This is unsatisfactory and no way to run an online clothing store i used the chat function and cancelled my order... now i am waiting for my money back... chat was with someone is asia and communication was difficult... i cant stress enough how far you should run away from this company FRAUD
Dear fitz j.,
Thanks for your order and we are sorry for the inconvenience.
If an item is out-of-stock, it will be labeled with "Expected dispatched in xxx bussiness days." on the product page. You can find it between the size and the Qty after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope for your kind understanding.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the estimated time you receive the refund. https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Best regards,
Newchic team
Nunca había comprado por Internet y esta es la primera vez y me gustó el servicio de New Chics. Les recomiendo esta página tiene muchos artículos muy bonitos y sobretodo el servicio a clientes muy agradable
KEPT TRYING YOU CHAT W/ "ZACY" about my items or the return of the money and she kept answering me in Chinese and then 3 times she hung up on me! Now no-one will open the chat line. NEVER DO BUSINESS WITH THIS RIPOFF COMPANY
OR DO IT AT YOUR OWN PERIL. YOUR MONEY$$$$$ WILL BE GONE IN THE WIND AND IF YOU CALL THE CHINESE PHONE NUMBER (at your cost) NO ONE SPEAKES AMERICAN!
Dear Colleen T.,
Thanks for your order and we are sorry for the inconvenience.
Please kindly be noted that Phone number on Newchic is Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
And for phone call to customer service, we won't and can 't reply in Chinese. Please make sure you have called with the correct phone number.
Besides, You can contact us in other ways.
E-mail: Typical response time is 24 hours
1. Log in your Newchich account. https://www.newchic.com/login.html (necessary if it belongs to After-sale Topics)
2. Go to contact us (on the top-left corner of the home page)
https://www.newchic.com/Contact-Us-hc10.html
3. Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now"
4. Input all necessary information (labeled with *)and select the order number which connected to your question.
Live chat: We are available 24/7. Live chat is kind of busy, sometimes, you may need to wait a moment.
Submit now: Contact us and we will respond as soon as possible generally within 24 hours
PS: you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Also, if you have any questions about your order, please feel free to contact us and give us the order number. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
The order was placed on March 3rd and it finally arrived on 11th April. The staff of Newchic was always on the end of the email and constantly reassured me my cardigan would arrive. And it did. It was well worth the wait. The cardigan is gorgeous.
I ordered a pair of womens shoes on March 21st. Have not received it yet. I checked the status of the order and it showed that it was delivered. Ive yet to see it. My tracking number does not tell me what carrier they used. Ive checked with neighbors to make sure they did not receive it.
Dear Glenda F.,
Thanks for your order and we are sorry for the inconvenience.
You can log in Newchic account and check order status/shipping address in Newchic website: My Account -- View Orders--My Orders--Order Details/Order Tracking.
https://www.newchic.com/account/orderlist.html
If it shows the status " confirm delivery", please be noted that this status could only be confirmed by customers in their Newchic account.
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you could find the tracking number if you have chosen the shipping methods with the tracking number.
If you found your order status "delivered " on the tracking information but you still haven't received, please check your shipping address first.
If the address information is correct/complete, we suggest that you check your mailbox/ porch/ front door or ask your neighbors whether they have signed the parcel for you.
In case you have still not found your parcel yet after followed our suggestion above, we recommend that you contact your local post office for more details, and asked them for an official document written by your local post office proving that you have not received this parcel, by providing the name or tracking number.
After receiving this file, we will offer you other solutions to this problem. Hope your order arrives soon.
Any questions, please feel free to contact our customer service and give us the order number. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team.
They didn't have in stock the items I ordered but they contacted the following day to let me know and they were very nice. They offered buying something else or a refund. The customer service was very nice and efficient.
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Dear Deborah S.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. You can find it under the price after you choose the size and color.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
The size range of different products varies.
Some tags UK/US size number may be different from our size charts UK/US size number.
About the size, you can find all the details about the sizes of each item on every product page by clicking the ""size chart ""/ "" size guide "". To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
The delivery time depends on the countries and the shipping methods.
When you placed the order, you can get the estimated delivery time on checkout page.
You can visit the website below to view all shipping methods and their delivery times.
https://www.newchic.com/shipping-methods-hc160.html
Any questions, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team