NewChicReviews 4,545

Dear Irina G.,

Thanks for your order and we are sorry that the items you received is damaged.

Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.

We are focusing on providing high-quality items for you. If the item has any quality problems, please kindly follow the below steps:
Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send a replacement or issue a full refund.

In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.

Best regards,
Newchic team

Dear bren d.,

Thanks for your order and we are sorry for the inconvenience.

You can log in Newchic account with the registered email address and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html
Or you can check the order status in the shipping advice we have sent you via the registered email address. There you can find the tracking number if you have chosen the shipping methods with the tracking number.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html

However, if within the estimated delivery time, you still have not received the item, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.

We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

If your package is taking longer than schedule, please contact us and give us the order number. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

Best regards,
Newchic team.

Dear DEBORAH H.,

Thanks for your order and we are sorry for the inconvenience.

For the first order,
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
To choose the correct size, we usually suggest customers take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. You can also see the note on the size chart of every products page.

We have measured the items before selling them.
However, if the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label.
Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.

For the second order,
You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html Or you can check the order status in the shipping advice we have sent you via the registered email address.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html
If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We really hope our customer can receive the item ASAP. We are trying to improve our shipping service as well. Hope for your kindly understanding.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

Best Regards,
Newchic Team

Dear jeffrey f.,

Thanks for your order and we are sorry for the insufficient stock.

Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the estimated time you receive the refund. https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.

For the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it under the price on every product page, after you choose the size and color.

In your case, we suggest you contact us and give us your order number so that we can check it for you. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

Best regards,
Newchic team.

Dear ST B.

Thanks for your order and we are sorry for the inconvenience.

The size range of different products varies.
Some tags UK/US size number may be different from our size charts UK/US size number. About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
To choose the correct size, we usually suggest customers take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. You can also see the note on the size chart of every products page.

We have measured the items before selling them. If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label.

Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
For size problem,
If the size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
If the size matches what you ordered, but it does not fit. (or not meet the size chart), we will cover all shipping costs. Please note that the size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.

We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.

Best regards,
Newchic team.

Dear Wendy B.

Thanks for your order and we are sorry for the inconvenience.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.

For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. You can find it under the price after you choose the size and color.

Once we get the update for the restocking from the warehouse, you will be informed in details via your registered email address.
However, if the order exceeded its estimated dispatch time, the order would be automatically canceled by our system. In such cases, we would arrange a refund for you.

Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the estimated time you receive the refund. https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.

Besides, you can log in Newchic account and choose your preferred option on Newchic website: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html

Any questions, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team

Dear brian c.,

Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.

If you can't receive the item in the estimated delivery time, it may be delayed.
1. Going through local customs clearance procedures
2. At the post office sorting center
3. Held up by uncontrollable factors including, such as labor strikes, bad weather, politic issues, etc.
These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

In your case, here is some suggestions if it is beyond the buffer period.
Please check the shipping address first:
You can log in Newchic account and check the shipping address of your order in Newchic website: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/?com=account&t=orderlist&orderStatus
Or you can check the shipping address in the shipping advice we sent you via the registered email address.
After then, please check your mailbox/ porch/ front door or ask your neighbors whether they have signed the parcel for you.

Any questions, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team.

Dear Austin C.,

Thanks for your order and we are sorry for the inconvenience.

About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
Some tags UK/US size number may be different from our size charts UK/US size number. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. You can also see the note on the size chart of every products page.

Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.

We have measured the items before selling them.
If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label.
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours

We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.

Best regards,
Newchic team.