NewChicReviews 4,545

Dear Lidia M.,

Thanks for your order and we are sorry for the inconvenience.

For the product details, you can see it in the description on the product page. The demo pictures usually are to show how the products apply.
If you want the armrest covers separately, you can enter the key words of the product name in the " search " bar on every product page.and find the item you want.

Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team

Dear Furious F.,

Thanks for your order and we are sorry for the inconvenience.

The size range of different products varies.
Some tags UK/US size number may be different from our size charts UK/US size number. About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
To choose the correct size, we usually suggest customers take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. You can also see the note on the size chart of every products page.

We have measured the items before selling them. If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label.

Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
For size problem,
If the size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
If the size matches what you ordered, but it does not fit. (or not meet the size chart), we will cover all shipping costs. Please note that the size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.

We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.

Best regards,
Newchic team.

Dear Victor M.,

Thanks for your order and we are sorry for the inconvenience.

You can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Or you can check the order status in the shipping advice we have sent you via the registered email address.

If you experience any delays in tracking updates, we recommend you check the estimated delivery time.
Shipping methods and delivery time: https://www.newchic.com/shipping-methods-hc160.html

If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control.
We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

If your package is taking longer than schedule, please contact us and give us the order number.
We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
E-mail: Typical response time is 24 hours
Live chat: We are available 24/7
Phone: +00852 -81931379 (Office time: 9:00am to 6:00pm GMT + 08:00)
Submit now: Contact us and we will respond as soon as possible generally within 24 hours

Best regards,
Newchic team.

Dear Wendy T.,

Thanks for your order and we are sorry that your parcel got lost in the shipping.

You can visit the website below to view all shipping methods and their delivery times.
https://www.newchic.com/shipping-methods-hc160.html

On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

However, if your package is taking longer than schedule( buffer period mentioned above), we usually consider your package may be in lost cases.
Once we confirm the issue, we will arrange the reshipment or refund.

Any questions, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team.

Dear Anne M.,

Thanks for your order and we are sorry for the inconvenience.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.

For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. And for in-stock items, they are labeled with words like " In stock, dispatched in xx business day.".
You can find it under the price after you choose the size and color.

Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
Please note: If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we sent order out and also the shipping fee you pay to return the item back to us.
The refund will be processed once we have received the item. The tracking number for the returning will guarantee if we have received the returning parcel or not.

Any questions, please feel free to contact us https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team.

Dear Lawrence W.,

Thanks for your order and we are sorry for the inconvenience.

Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here. (Due to hygiene reasons, unless the items are visibly defective, we cannot offer refunds on earrings, lingerie, underwear, swimwear.)

About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
If you notice that the size of the product you ordered does not fit you, you can follow the procedures listed here below:
4) Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours

We have measured the items before selling them. In your case, if the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product. Please includes SKU sticker and the shipping label.
https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.

Best regards,
Newchic team.

Dear Lynda B.,

Thanks for your order and we are sorry for the insufficient stock.
As hundreds of new-trend products will be updated and will be sold every day, to keep up with the current trends, some out-of-stock items are on sale but they will arrive quite soon. Also, you can find the estimated restocked date and dispatched date on the product page.

If an item is out-of-stock, it will be labeled with "Expected dispatched in xxx bussiness days." on the product page. You can find it between the size and the Qty after you choose the size and color.

We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand. Once we receive any update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.

Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

Best regards,
Newchic team.

Dear Pasha S.,

Thanks for your order and we are sorry that you received the wrong items.

Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.

If you have received the wrong items, you can follow the procedures listed here below:
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Solution: 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.

In your case, we suggest you send us some photos of item to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html Our customer service try their best to offer you a reasonable solution through the return policy.

Best regards,
Newchic team.

Dear Elizabeth C.,

Thanks for your order and we are sorry that you want to return the items.

All these product images were taken in kind and the quality of the item is good. For the material, you can see it in the description of the product page.
We are focusing on providing high-quality items for you.

Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
(If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.)

If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label.

We suggest that you can contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.

Best regards,
Newchic team.