NewChicReviews 4,545

Dear Garry R.,

Thanks for your order and we are sorry for the inconvenience.

You can log in Newchic account and check order status on Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html

If the order status shows " Back order ", it means due to the imbalance between supply and demand, some items are in your order is out of stock now.
But we have pushed to get them back in stock. For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. You can find it under the price after you choose the size and color.

If the order status shows " Shipped ", it means that your order has been shipped out. The delivery time depends on the countries and the shipping methods.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/shipping-methods-hc160.html

If you can't receive the item in the estimated delivery time, it may be delayed because of customs clearance, holidays or bad weather. These situations are beyond our control. We usually have a buffer period for orders that are taking longer than normal, often we can’t get accurate information from non tracked orders and even traced orders can be slow to update. We find most packages arrive during this buffer period.

If your package is taking longer than schedule, please contact us and give us the order number.
https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

Best regards,
Newchic team.

Dear Todd W.,

Thanks for your order and we are sorry for the inconvenience.

Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days of receiving your items.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.

If you have received the wrong items(in wrong color), 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.
However, the precise color of each item may vary depending on your computer screen settings, the background, and the lighting conditions. Slight mismatches between the color of your item, and the color shown on your computer screen may not mean that the item is the wrong color.

Any questions, please feel free to contact us. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team.

Dear Electra K.,

Thanks for your order and we are sorry for the inconvenience.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first. When your order was shipped, you will receive an email from our system.

For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. You can find it under the price after you choose the size and color.

If you have ordered multiple items and some of them are not in stock, the order will be split shipped.
Items in stock will be sent first, and when the other items are in stock, they will be sent in another package.
You will also be informed in details via your registered email address of the relevant order. Please kindly check your spam/email later.

However, for those items has been sold out and not available in our warehouse, they may be cancelled directly and you will be refunded. ( if we contacted you in details but after 3 business days, we still have not received any reply.)

Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.

Once the order was cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method.
The expected refund time depends on your original payment method. Here is the estimated time you receive the refund. https://www.newchic.com/help_center/return-faq169.html. You can get all the details here.

In your case, we suggest you contact us and give us your order number so that we can check it for you. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.

Best regards,
Newchic team.

Dear Mattie C.,

Thanks for your order and we are sorry for the inconvenience.
We are located in China and we offer online shopping. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
(If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.)

About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
Some tags UK/US size number may be different from our size charts UK/US size number.
To choose the correct size, we usually suggest the customers take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered. You can also see the note on the product page.

If the product you have received does not meet the size chart, you can follow the procedures listed here below:
4. Size problem
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours
Solution plan:
Plan A: The size does not match what you ordered. You will receive a full refund or can choose to receive the product with the right size for free.
Plan B ：The size matches what you ordered, but it does not fit. The size of each item may have an inaccuracy of about 2cm/1 inch due to hand measurements.
- If the size difference is less than 2cm/1 inch, you can contact us and apply for a return. You are responsible for all shipping costs incurred.
- If the size is more than 2cm/1 inch different, we will cover all shipping costs.

In your case, we suggest you contact our customer service and send us some photos measuring the size of the product. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html. Our customer service try their best to offer you a reasonable solution through the return policy.

Best regards,
Newchic team.

Dear Roberto H.,

Thanks for your order and we are sorry for the inconvenience.

We are located in China and we offer online shopping.
For the hats you received, we are sorry that they arrived wrinkled. Before forward the parcel to the logistics company, we have checked every item carefully. However, it may happens that they arrived in poor condition, due to the handling during shipping. We will also improve the packing before shipping.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.

PS:
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page. You can find it under the price after you choose the size and color.

Best regards,
Newchic team.