NewChicReviews 4,545

Dear Maxine P.,

Thanks for your order and we are sorry for the inconvenience.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.

If you have ordered multiple items and some of them are not in stock, the order will be split shipped. Items in stock will be sent first, and when the other items are in stock, they will be sent in another package.

1. About the storage showed on the product page,
A. For the out-of-stock items, we have marked the words like " Expected dispatched in xxx bussiness days" on the product page.
B. For In-stock items, it is marked with the words like " In stock, dispatched in 1 business day "
They are different and you can find it under the price after you choose the size and color.

2. For the email you received about the storage,
Please be noted that the link on the email can be only opened via computer.
As it is out of stock but you are willing to wait, you need to select your preferred option by clicking on the button/link in the email you receive as soon as possible considering that this link will expire.
Otherwise, the order will be automatically canceled by our system if the order exceeded its estimated dispatch time and we will arrange you the refund.

3. For the expected time that customer receive the refund,
Once the order has been cancelled, we will issue the refund within one business day. And refund will be processed back to your original payment method. The expected refund time depends on your original payment method. Here is link about the estimated time you receive the refund. https://www.newchic.com/help_center/return-faq169.html.
If Credit Card / Bankcard Payment methods, issuing bank processing may take 7-14 days to transit to your credit/debit card account.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team

Dear Rick,

Thanks for your order and we are sorry for the inconvenience.

Some tags UK/US size number may be different from our size charts UK/US size number. To choose the correct size, please take our size chart as the standard reference and choose a suitable size base on your measurement, not the usual size you ordered.
We have measured the items before selling them.

Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.

If the product you have received does not meet the size chart, please reflect it to our customer service with some photos measuring the size of the product to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Thank you.

PS: The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html Business days means that weekends and holidays are not included.

Best regards,
Newchic team.

Dear Christina,

Thanks for your order and we are sorry for the inconvenience.

We are sorry that due to the imbalance between supply and demand, between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.

We have also informed you in details via your registered email address if there is some update about the restocking, please kindly check your spam/email.
We are also trying to find more supplier to make sure the stock. Sorry for you but hope you kind understand.

Between the title and the price after you choose the size and color, we have marked the words for the out-of-stock items, like "restocking, leave warehouse in xx business days" or "Usually dispatched in xx business days" on the product page.

Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details).
https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team.

Dear N T.,

Thanks for your order and we are sorry for the inconvenience.

On occasion we experience delays from custom clearance times and bad weather, it is rare but sometimes packages never arrive. If we confirm that your package was in such lost cases, we will arrange the reshipment or refund for your choice.

However, between placing your order and packaging it, as some products in our store are in great demand, the stock may have run out.
But we have pushed to get them back in stock.

Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/?com=account&t=orderlist&orderStatus
There you can find if the order is in status "back order ".

Between the title and the price after you choose the size and color, we have marked the words for the out-of-stock items, like "restocking, leave warehouse in xx business days" or "Usually dispatched in xx business days" on the product page.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team.

Dear Pam M.,

Thanks for your order and we are sorry for the inconvenience.

If you have ordered multiple items and some of them are not in stock, the order will be split shipped. Items in stock will be sent first, and when the other items are in stock, they will be sent in another package.
We have also informed you in details via your registered email address if your order was split, please kindly check your spam/email later.

Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
For the out-of-stock items, we have marked the words like "restocking, leave warehouse in xx business days" or "Usually dispatched in xx business days" on the product page. You can find it between the title and the price when you choose the size and color.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team.

Dear Claire R.,

Thanks for your order and we are sorry for the inconvenience.

Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.

Once we get the estimated restocked date, you will be informed in details via your registered email address. Please kindly check your spam/email later.
If an item is out-of-stock, it will be labeled with "Leaves warehouse in ××× business days." on the product page. You can find it between the title and the price when you choose the size and color.
You can find the estimated restocked date and dispatched date on the product page.

Also, you can check order status in Newchic website: My Account -- View Orders--My Orders(--Order Details). https://www.newchic.com/account/orderlist.html
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.

Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team.

Dear Joan,

Thanks for your order and we are sorry for the inconvenience.

We are located in China and we offer online shopping.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
You can follow the steps listed here below to claim a refund or replacement within 14-days of receiving your items.

Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan
Claim period: Within 14 days from the date you received the item.
Customer Service response time: within 24 hours

If you want to return an item with no quality issues, you are responsible for all shipping fees. This includes both the shipping cost we paid and also the shipping fee you pay to return the item back to us. The refund will be processed once we have received the item.

In the case, we suggest you contact and offer us some photos of item you received to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will check your photos carefully and offer you a reasonable solution according to our return policy.

Best regards,
Newchic team

Dear Sebastjanas,

Thanks for your order and we are sorry for the inconvenience.

We are focusing on providing high-quality items for you. Every order from Newchic has a 14-day return or refund guarantee. Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.

If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.

Best regards,
Newchic team