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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I have never cared for buying things on internet but I decided 3 months ago to give it a try. I started with NEWCHIC.COM and bought over this period of time, shoes, bags and shirts. It is fantastic! Once you have understood and found your right size for shoes and dresses (their real size is a bit smaller that the actual size) you will be very happy with the stuff you buy.
If something is not right, and you can prove it, the people at the after sales service are very helpful. I have dealt with Summer who helped me about a shirt. I chose to get a refund. I received it within 48 hours.
I now only buy from NEWCHIC, which is very trendy, has lots of choices in all categories of things.
Marie-Christine Dhaneswongse
Please don't waste your money on this company all the way in China. I assure you that if something goes wrong with your order, the company will do nothing to rectify the situation. They shipped my boots to the wrong address (on PayPal instead of the "Default" address that I requested. Although it is no fault of mine, the company refuses to be accommodating and flexible to negotiate the loss. They kept asking me to check my local Post Office -- who had no idea what happened to my order. PLEASE! Please don't place any orders to NewChic due to the fact that they do not hold themselves responsible for the error. I'm out $100's of US dollars. If something does go wrong, this company is in China and it's hard (impossible) to deal with so far away. If something goes wrong with the order, you're out of luck!
Although it take a long time to reach the destination, I'm satisfied with the servisse, now I'm going to use more times your services.
Although it took a while to reach the destination in Europe, I am very satisfied with the service received from NewChic.
Nick S.
I saw a pair of shoes I liked on Pinterest really cheap. I always check the reviews online to make sure the company is legit and free from negative reviews. Especially when things are so cheap (like this company) you want to make sure. Thanks to everyone for writing their reviews. It doesnt take a brain surgeon to not order and stay away from this company! Poor customer service, lost money, and bad review after bad review!
Dear Erin,
We are sorry for the inconvenience.
Newchic is a reliable website.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This can be later reflected to the feedback of our customers. The same thing happens with every other seller in this platform.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible.
At the same time, as you may have already seen, we do not have only negative feedbacks, but we have even more positive feedbacks as well. That proves that we are a reliable seller.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you. Thank you.
Best regards,
Newchic team.
I had problems with the shipment in Argentina and I received help for the follow-up, He offered to return the money although the problem was not New Chic.
Everything arranged
I have just received two delightful overalls, which go to me perfectly, and arrived in very good delays. I really don't understand how it is possible to put negative comments! Nicole is very listening to our questions and try rapidly to help us, for example by changing order at the last minute. I am very happy with this experience and want to renew it!
Thank you so much for everything!
I have ordered a sterling silver cross necklace. It came after a month of waiting...! But the worst thing of all, I had to realize, its a complete lie about Sterling silver. They shamelessly put probe on it saying it's Sterling silver! We've made a discovery after receiving it, it's not even silver plated. Yellow metal appears under the "silver" looking coating. Don't buy "silver" from here! Very dissapointed. And the whole thing is a cheap quality. The other dissapontment is, they don't show my rewiev on their rewiev place! They just simply don't allow to post it. I won't even try to get refund because ive already had a bad experiences with their customer service.
Stay away from this dishonest company!
Dear Angela,
Thanks for your order and we are sorry for the inconvenience.
For the material, you can see it in the description of the product page.
Every order from Newchic has a 14-day return or refund guarantee.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html. You can get all the details here.
We are focusing on providing high-quality items for you. If the product you have received does not meet the pictures on the product page or the item has any quality problems, please send us some photos of item. Please includes SKU sticker and the shipping label.
https://www.newchic.com/Contact-Us-hc10.html We will do the best to help you.
Best regards,
Newchic team.
Two seat back storage covers ordered... both wrong colour but a speedy response and replacements are on the way... no problem ordering in the future...
I did not get a package. They responded with a short e-mail and sent the packege again after a short investigation. Didn't yet received it, but hopfully will arrive soon
I am happy to shop with you but your prices are very high and we hope to return it to be satisfactory
There was a problem with the purse I received -- poor quality of sewing. I wrote to discuss the problem, and had an answer in less than 24 hours. They sent me a replacement, and it is fine. Now that I know that problems are addressed promptly, I would definitely order from this company again.
Ordered a mans quilted vest on Feb 13; didn't receive it or notice it was shipped... But, today received a crumpled package FROM CHINA, containing a womens kimono robe... no mention of being from NEWCHIC, but, it was from China. Only way to contact them was an "on line chat line" that was interesting. Told them the story, the women danced around the issue and told me to send pictures of the item & delivery label to *******@NEWCHIC.COM... I have contacted my bank filed a dispute for the charges... and I'm not paying the charges to send their robe back to China... SO, STAY AWAY FROM NEWCHIC...
Dear Ed B,
Thanks for your order and we are sorry to hear that you received the wrong item.
Usually the confirmation email/ shipping advice will be sent to your registered email address. Please check, spam included, as it may be there.
Also, you can track order in the below link by entering your Order ID/# and the registered email address below. Or scroll down to the bottom and Click “Track Order”on every page https://www.newchic.com/index.php?com=order
Every order from Newchic has a 14-day return or refund guarantee. Here is the return policy. https://www.newchic.com/return-and-refund-hc162.html
If you have received the wrong items, 72 hours after the issue is confirmed, Customer Service will send you the correct item or issue a full refund.
In your case, we suggest you send us some photos of item to show the problem. Please includes SKU sticker and the shipping label. https://www.newchic.com/Contact-Us-hc10.html Our customer service try their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team.
Bought a coat at Newchic, after the delivery I found out the coat was to small.
After contacting Newchic they gave me excellent service and sent me another coat!
Can recomment them!
I had a problem with a bag, and they were very kind and helpful. It was not their fault, that the bag was a little bit smaller, but they gave back a port of the price and I could keep the bag, which is a very good quality product, the oly problem with it was the size. I'm very satisfied. Recommended.
I liked the service and the clothes thanks, the fitting was just right and im looking forward to order some more,
In women's dresses I ordered 2 of the same item, but in two different colors.
I took the option of waiting for the second one on back order. I was having difficulty on the website in establishing a "wait until" date. I contacted by email and received a reply that it was "on clearance." I understood this to mean "discontinued and no longer available." I opted for a refund. It was promptly issued and the remaining item is on it's way. At that moment I did not have time to shop for another item, but will
Definitely shop their website again. I was impressed with their customer service. In
Women's clothing and in suppliers, the problem was not within the control of NewChic, but their customer service will bring me back in the future and I can pass it
Along to friends.
Elinor M
I ordered shoes on January 3, & my credit card was processed immediately. That shouldve been my 1st tip off that this company has questionable operating ethics. Weeks later, I get an email from NewChic, stating that the shoes were on back order. If I wanted to cancel the order, there was a link, in the email, to access my account. They also stated that I had only 24 hrs to cancel my order. Surprise! The link would not open, so by default, I agreed to wait for my shoes. No shoes, & no update from NewChic. I lost $70 on this one, & that pisses me off! So... Let the buyer beware!
Dear Shirl R.,
Thanks for your order and we are sorry for the inconvenience.
For the out-of-stock items, we have marked the words like " leave warehouse in XX business days" or "Usually dispatched in XX business days" on the product page. You can find it under the price after you choose the size and color.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock.
Once we confirmed the restocking time, we will send you an email in details via your registered email address.
Please be noted that the link on the email can be only opened via computer.
If you want to wait, you can click "select your preferred solution" to choose wait on the email our system sent you. Coupon will be automatically sent to your account when your order has shipped.
If the status of your order is back order, you can choose to wait or get the refund.
If you want to cancel your order, please contact our customer service to cancel it.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team.
Satisfied with the result.
Super recommend Newchic.
Efficiency and honesty in customer service, because even with my product is lost, the reimbursement was immediate.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Patricia,
Thanks for your order and we are sorry for the inconvenience.
If you found your order status "delivered " on the tracking information but you still haven't received, please check your shipping address first and also please check your mail box or ask your neighbors if they signed on your name.
If the payment methods you choose is PayPal, your order will be shipped to your PayPal address. Ensure you have selected or entered the correct delivery address. More details, please refer to https://www.newchic.com/payment-methods-hc159.html
Also, you can check the shipping address in the order confirmation email we have sent to your registered email address, or in the shipping advice before shipping.
In your case, since the shipping address you provide is incorrect, we suggest you check your local post office and ask them for an official document written by your local post office proving that you have not received this parcel.
After receiving this file, we will offer you other solutions to this problem.
Any questions, please contact our customer service. https://www.newchic.com/Contact-Us-hc10.html. We will do the best to help you.
Best regards,
Newchic team