On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
I had to return one item that was not fitting properly. The customer service was fantastic and very friendly! Thank you, Miu! No problem with refund. Leather shoes are well made. Already ordered more.
Package was delivered in timely manner, considering distance.
I was recently mistakenly sent a product I didn't order and following an email the customer service contact got right back and despatched the correct order immediately. I've now bought 8 items from these guys and they're all top quality.
I recently purchased a backpack from them. Though I received it on time, in the sense of quality it was not what I had expected to be, so I contacted them through email and shared my concerns. They replied back the next day and offered me several options in order to resolve the issue. Since I was qualified for a refund, they didn't hesitate to refund me for the full price of the product; and the full refund was in my account within 3 days.
Their after sale customer service is amazing.
I had an issue with the size I ordered. I contacted customer service and they were quick to ship the correct size to me at no charge and without me having to send the original back.
I got updated on my delayed order through messenger after going to their Facebook page, nothing by email or on their dashboard, the excuse was that after ordering that item went "out of stock" so either wait 4 more days to restock (and my order is already 5 days late on shipping) or exchange or refund - and no way to do via site, I have to email or do it through Facebook Messenger, FULL ON SCAM. I'm not expecting to receive my order... lost those 56 USD dollars. Shame.
UPDATE: The method that the person who replied added, didn't even work. Instead, wasted half an hour getting the order cancelled "as last resort solution to not waiting another 3 weeks to get my order", a screenshot from the live chat script is attached.
"NOT OUR FAULT" was an answer given to me, let's hope the money now comes back within 72 hours. Which won't happen I'm sure.
I chatting with a rep on the website and went through a few things I wanted to order to see what the fabric content was, expecting a content blend for the items that were listed as "material: cotton". The rep, in broken English, explained that those item numbers were 100% rayon and therefore incorrectly advertised.? If you don't care about cotton or not cotton then there is no issue for you.
Dear Raana S.,
Thanks for your order and we are sorry for the inconvenience.
For the material, please check it in the description of the product page.
Further assistance, please feel free to contact the customer service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via mobile/phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
While NewChic doesn't actually deliver Items ordered, they do provide hours and hours of entertainment. You can search their website for insights on where your items might be, count business days from the time of your order, write there customer service department daily looking for insights on if NewChic actually has or has ever had the items ordered and finely write your credit card company to obtain an refund.
Dear Laura D.,
We are sorry for the inconvenience caused.
Once you placed the order, usually the confirmation email will be sent to your registered email address. Please check your email/spam record later. And if your order has been shipped, you will receive a shipping advice via your registered email address.
You can also log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders --Order Details
https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method.
For further assistance, please feel free to contact us.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best regards,
Newchic team.
I've shopped here plenty of times and each time was a good experience. The products were perfect, and they always respond quickly. I had a problem with my recent order and the customer service was so quick and friendly. They offered to do a refund or a replacement, and followed through. The replacement was perfect and they were so nice! I loved the ring that came in and it was a perfect gift! She loved it!
Had an issue with the size. The customer service were really helpful and sorted everything out. Quite a change from other online stores. Thank you so much.
Alis at customer service is a very thorough and accommodating agent. Provided timely email responses to my questions.
It's been a month since I ordered (July 4) a back pack and I just got off the customer service site and all they could say was wait 2 more weeks. If you order regular shipping they provide no way to track shipment according to Rebecca (probably not her real name). Very poor. I realized they were overseas but I order auto parts regularly from Japan and get shipping info and prompt delivery. So sad. Guess I can kiss my money goodbye. Never again. And neither should you.
Dear Bob M.,
Thanks for your order and we are sorry for the long shipping.
When you placed the order, you can get the estimated delivery time on checkout page.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.)
Once your order has been shipped, you will receive a shipping advice via your registered email address. Please kindly check the email/spam record later.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
Please be noted that there will be the tracking number if you have chosen the shipping methods with the tracking number. (If shipping method is Flat Shipping, there is no tracking number.)
It may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please contact us and give us the order number.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
A mix-up at the beginning wads quickly resolved by the customer service team who responded very quickly and the correct item arrived within a few days. I am very impressed by NewChic: quality products at great prices and very helpful and polite staff.
Had to contact customer service for something, got an immediate reply, and I found them very helpful and genuine. In fact I emailed them several times, and everytime, they replied within a few hours. I cannot count how many companies, totally ignore your contact to them. This is a BIG thing to me, and because I feel confident in their customer service, I would recommend this website. The cushion covers I bought were lovely! I also appreciated the tracking of my parcel, so I was able to know exactly where it was at all times.
I am writing this because of what I experienced something here thinking outside the box a company that had something nice leather jackets, with cheap prices and thought with the coupon thing I was getting almost half off. Well let me tell everyone"Buyer Beware" if you don't use Paypal you can forget about ever getting your money back or some of it. I say this that this company really stinks with their customer service and refund policy. When a company tells you oh you did order a 2xl jacket but they have in china 4xl which equals that well even with that saying it would not still fit. Then for me to send it back and get a refund it cost $36.00 on my side to ship it back when it cost them or me $9 dollars to have it ship from china to here and waiting 20 days. What a piece of scam artist these people are, I must say the least and if this company reads this oh well I win anyway you scabs because Paypal rules and protects its American ppl. Trash China stuff, sick of it's garbage crap we need USA products here and USA workers. GO Trump!
Dear Jerry R.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return policy and you can check it by clicking the link.
https://www.newchic.com/return-and-refund-hc162.html
If you want to return an item with no quality issues, you are responsible for all shipping fees. The refund will be processed once we have received the item.
About the size, you can find all the details about the sizes of each item on every product page by click the "size chart "/ " size guide ".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Further assistance, please feel free to contact and offer us more details.
If access via computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy. We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
My shipment still not delivered and the company is not refunding my payment more than 35 days
This is totally outrageous
Dear jad k.,
Thanks for your order and we are sorry for the delay in shipping.
In your case, please contact the customer service and give us the order number.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
The more details you can give us, the better we will be able to help you.
We will do the best to help you.
Best Regards,
Newchic Team
I have ordered the product on the 23-5-2018 the35 days expired and still no delivery.
I advise any buyer not to refer to this site to bye any products
I placed an order on22/5/2018 till present 2/7/2018 my order didn't get to Bahrain
Each time i followed up, they told me needs 7 to 35 business days, thus till now my shipment didn't reach even Bahrain
On 2/7/2018 i followed up they told me needs two weeks
This is the worst online shopping
I honestly advise not to shop from here
I just wrote a rather long review and posted it on TRUSTPIOLET. Please go to their site to read my opinion.
I have been ordering shoes from NEW CHIC since spring of this year 2018. My first order arrived but the shoes didnt fit. I immediately contacted NEW CHIC and explained the shoes didnt fit! I wasnt happy! Cornelia sent me a message to inform me how to properly measure my foot to coincide with their sizing. DO NOT ORDER BY YOUR AMERICAN SIZE. FOLLOW THEIR SIZING CHART. Better yet actually draw your feet outline on paper then measure length and width (at widest part of foot)
Always order through a PAY PAL account ( this is your insurance)
If you do have a problem let NEW CHIC know, immediately. Always treat their customer service representative with respect, no one wants to be treated badly. Remember they are there to help solve YOUR problem as efficiently and quickly as humanly possible.
Proper measurement is imperative!
Always pay through PAY PAL!
Treat customer service representative with respect!
Remember you are ordering from a company domiciles in China.
You must be patient - it takes weeks to have them fill your order. It is coming from half way around the world.
Be persistent with a request or problem.
I cannot emphasize the power of the pen enough. Kindness goes a long way, be kind!
If you have an issue with an order, notify NEW CHIC immediately.
Enjoy your purchases from this emerging company. They do try hard to please.
If you take the time to follow my recommendations you will be treated like a gold star customer.
Sincerely
J Roscoe
Bucks County, Pennsylvania, U.S.A.
I had no idea this was a Chinese company. Had I known I would have never purchased their shoes. I wear between size 8 and 8 1/2 shoes, so I ordered the larger shoe and thought I would wear heavy socks if they were too large. When they arrived the quality was OK, not great, but I couldn't begin to get my foot into the shoe. To return them I had to pay postage both ways, so it was more trouble than it would have been worth. I'm looking for a friend with small feet.
Dear Chuck D.,
Thanks for your order and we are sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page by click the ""size chart ""/ "" size guide "".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
We have measured the items before selling them. If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details.
If access via computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy.
https://www.newchic.com/return-and-refund-hc162.html
Best regards,
Newchic team
I would never use this company again - ordered on June 30 and never received the shirt! Called them and they were very evasive - believe this company is a sham! Beware
Dear Rita C.
Thanks for your order and we are sorry for the long shipping.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.)
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive a shipping advice via your registered email address.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method.
It may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please contact us and give us the order number.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
The wallet I ordered is exactly as described and pictured, and was considerably less in cost than similar items in other stores. My only issue is with the shipping. It took more than 20 days to arrive; however, the shipping was free, it has to come from China, and I am willing to accept the lengthy wait in exchange for the quality of the merchandise at a very low price.
I ordered two pairs of shoes in the first week of May 2018. After six weeks of waiting I started to contact them, however each time I made contact all I got was "wait a few more days". Then they insisted the parcel had been delivered and also asked me to check with my neighbours in case it had been dropped off there. I did my own research and again tracked the parcel on the Royal Mail website and noticed that it was said to have been at their South Midland mail centre for quite some time and not moved from there. I spoke to an assistant at the Royal Mail who confirmed the parcel had either been lost or stolen, but it still took me a while to convince NewChic. Why did they not contact the Royal Mail when I first made them aware of the long delay in the delivery of the parcel and later put in a claim for lost items in the post? I had to fight very hard to get my refund.
Dear Naren P.,
Thanks for your order and we are sorry for the inconvenience.
Under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the package sender or shipping carrier for clarification and confirm your shipping address information first. You can log in Newchic account and check the shipping address of your order in Newchic website: My Account -- View Orders--My Orders--Order Details.
https://www.newchic.com/account/orderlist.html
For further assistance, please contact us and give us the order number.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you.
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Moey S.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
And before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color.
Also, you can log in Newchic account and check order status in Newchic website: My Account -- View Orders--My Orders--Order Details. Once we get the update about the restocking from the warehouse, you will be informed in details via your registered email address. If you didn't receive our email, please check your spam folder as the email may be there.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team