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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Typical of these clothing companies from China - you never get half the stuff you order and getting proper and full refunds is challenging at best. I was hoping NewChic was better than Banggood and Zullily... but no, it's just as bad as the rest of them. I placed an order and over 2 weeks later I get an email telling me that every single item on my order is out of stock. They charge you IN FULL as soon as you place the order, and then it takes weeks to get a refund. I still haven't seen the refund due me from NewChic, so I'm hoping I don't get ripped off.
It's been over a month since I ordered a shirt from this company. It shipped the day after I placed the order but it never came! They said that there is no tracking on it. Their Customer Service said they would investigate it and it would take another 3 weeks! I just want order cancelled and money back. How can your logistics department investigate where it went if there is no tracking on it?!?! They offered me 100 points as a courtesy (whatever that is) but I'm never ordering from them again.
Dear Tracey H.,
Thanks for your order and we are sorry for the inconvenience caused.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html
Please be noted that if you choose Flat Shipping as the shipping method, your order would be shipped out without a tracking number. But we still can investigate with the logistics company under the information in the system.
Sometimes, the order might be delayed, due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control. We usually have a buffer period for orders that are taking longer than normal and we find most packages arrive during this buffer period.
For further assistance, please contact us and give us the order number. Below is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
Thnks alot i recrived the refunded ammount
And im still waiting for my next order
Your goods really chic
Company has a return policy, but fails to tell you that to
Return just one item will cost you $150.00+
You pay for what you get: poor
Quality, poor workmanship, poor service and the sizes are way off.
Dear Carole R.,
Thanks for your order and we are sorry for the inconvenience. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html You can get all the details here.
According to the return policy, if you want to return an item with no quality issues, you are responsible for all shipping fees. The refund will be processed once we have received the item.
Please kindly contact your local post office and ask for advice regarding the shipping fee for return. Newchic can not give you advice or information about your country's shipping cost. Hope for your kindly understanding.
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding the size, we have also measured the items before selling them. Your can also check the size details before ordering by clicking the“Size Reference”or “Size Guide” on the product details page.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the customer service. Below is the link to the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I ordered two tops, the sizes were both way off, and the products are not quality material, plus I couldn't return them. I tried to contact them before they shipped, in fact, on the same day that I ordered them, and couldn't get the sizes changed out. Their customer service is bad and I couldn't reach anyone. I left emails, and attempted to chat with CS, and got no reply. Now, I have to ship them back to China, and that gets expensive. I will never order from them again, I'm not even sure I will get my refund.
Dear Nancy C.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding the size, we have also measured the items before selling them.
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the customer service. Below is the link to the customer service. Please kindly refer to the suitable one.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Ordered 2 hats one was right- one was nothing like What I had ordered - I tried getting in touch with company - no such page existed- no customer service- I would stay away from this company- it's a coin toss to get your order right
Dear Bruce B.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. For the material, you can check it in the description of the product page.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem. Below is the link to the customer service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Order ******* now over 3 weeks and still not delivered. Tracking number provided says "Item not found." Customer service website does not exist. There are so many BAD reviews, all complaining purchases were not delivered. NewChic is still advertising that my product is in stock and will ship in one day. LIERS!
Dear Charles K.,
Thanks for your order and we are sorry for the shipping.
Your order 52724097 was shipped by Air Parcel Register on 2018/8/16.
We have also informed you in details via your registered email address. Please kindly check your spam/email later.
Also, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. Here is the link. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.)
It may get order delayed, or the tracking information might be updated slowly, due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, to protect the customer privacy, please contact us and give us the order number. Below is the link to the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
I have purchased 3 items from NewChic and am most pleased with the appearance, cost and service. All 3 items were shoes and they are indeed GREAT!
I hope I can get the goods sooner. I think the price is reasonable, the design is unique, and the leather is soft, so I have ordered many times.
I ordered a top which was advertised as cotton, but which turned out to be polyester. Complained and was told i would have to send it back to China at my own expense!. In fact there was a uk address on the parcel, but all in all I am £7.45 out of pocket in postage fees for paying for the item and sending it back. Don't touch them.
Dear Sally B.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy. https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. According to the return policy, if you want to return an item with no quality issues, please be noted that you may be responsible for all shipping fees. The refund will be processed once we have received the item.
For the material, you can check it in the description of the product page.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service tries their best to offer you a reasonable solution through the return policy.
Best regards,
Newchic team
Wondering if I've been scammed although good to hear that others like this company. If I had known the products were coming from overseas, I would have researched them more before placing my order. Ordered on July 21 and still not arrived as of August 20. Chat agent said they don't track shipments. WHAT? So all I can do is wait. Haven't yet checked my credit card. I assume I've paid for my blouse. I wont order from them again and will dispute the charge if it does not arrive in 2 weeks.
Dear Peggy H.,
Thanks for your order and we are sorry for the long shipping.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. Here is the link. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
Once your order has been shipped, you will receive a shipping advice via your registered email address.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.)
It may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please feel free to contact us and give us the order number.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
I have never Bern so shocked over an order. I knew the quality would be high but it was less than good, it wasn't decent, it was horrible. They send me two of the same of a few items which I actually didn't order. Since they have the worst customers service I couldn't return anything. I wrote letters and tried to call, finally I just sent the crap back to China. Just want to warn others. It is horrible!
Dear Carol M.,
Thanks for your order and we are sorry for the inconvenience.
After you place the order, you can log in Newchic account and check order details: My Account -- View Orders--My Orders --Order Details.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Best regards,
Newchic team
I ordered a pair of shoes, but found when they arrived that I needed a larger size. I was quite sad as the shoes were brilliant, exactly the colour and quality I wanted at an amazing price. Delivery to Spain was also very very good. I should have checked the sizing guide before ordering, rather than rely on UK sizes being similar to sizes in China, so all my fault really. I emailed NewChic and got a reply immediately with an offer of another pair of the correct size but in a different colour (the original choice was out of stock and no replacement order date) all at their expense. The product was very good quality, delivery very quick, pricing amazing and the best bit was the quality and efficiency of Customer Service. I have no hesitation in recommending this company to other buyers. I will certainly be revisiting the site and ordering more products in the near future.
I bought a shoe and I am very satisfied with the material and quality. The color is beautiful and the size is perfect. The salesman, was very attentive and helpful.
Claudia (brazil)
I ordered and paid for my order on June 28 it is now August 16 still haven't received it. I am getting the run around, no shipping company name, the tracking number they gave me is placed in the "Cannot be found" category. Have requested a refund they keep delaying it with excuses. Final word... save yourself a lot of trouble AVOID this company.
Dear Ann L.,
Thanks for your order and we are sorry for the inconvenience caused.
You can log in Newchic account and check order status directly: My Account -- View Orders--My Orders--Order Details. Here is the link. https://www.newchic.com/account/orderlist.html
Sometimes the logistics information has not been updated due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control.
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too.
We usually have a buffer period for orders that are taking longer than normal and we find most packages arrive during this buffer period.
For further assistance, please contact us and give us the order number.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
I have been a customer for the past 9 months purchasing items from jewelries, shoes & clothing (mainly dresses, blouses, dungarees/jumpsuits, jeans).
It has been like a roller coaster for me as sometimes its been good and items arrive on time and other time its been dreadful waiting for the ordered items to be restocked as some do take ages.
When orders are placed it automatically tells you the items are available only when orders are processed then you receive an email that items are not available either waiting to be restocked or sold out and wont be replaced. Its time consuming you should be notified there and then if items are available so that you can either cancel the item or choose another one. Not after a few days when you being informed that you can have choices either you replace the item or wait for restock. Or in cases of item being sold out you then have to choose another or claim a refund.
Items dont normally arrive on time because of this problem.
I have to keep emailing them requesting on updates on orders. Sometimes its smooth sailing and items arrive as and when expected but there are other times where the waiting time is way too long.
Clothing material is ok, i prefer not to put them in the washing machine but rather do a hand wash as some materials fade a lot quicker
Shoes - sandals are ok its what you see in the pics but cannot say the same for the trainers. Colours are totally different from what it shows in the pics
The advisors respond to your queries asap and should be commended for their helpful advice.
I made a mistake in my purchase, I chose a larger number than I needed. The assistant who attended me was very kind and helped me change the dress.
Sizing is a bit of a problem here but the customer service is excellent. I have ordered quite a few things from NewChic and I've had to return a few. They have been most helpful with this. The Chinese sizing varies a great deal from American sizing. And I don't always trust the conversion they offer. Also, the shipping is very slow. BUT - it's always fun to shop because they have such a large selection of goodies.
Mi sono trovata molto bene con il servizio assistenza. Sono stati tempestivi nelle risposte ai miei problemi e molto cordiali e gentili. Vi ringrazio per collaborazione e disponibilità.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Lisa K.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first. Hope for your kindly understanding.
And before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color.
Also, you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking). Here is the link. Https :// www.newchic. Com/account/orderlist. Html
For further assistance, we suggest you contact us and give us your order number. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team