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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I wish I had seen the reviews for this vendor before. I have not received the product, and now the track order does not even show my purchase. I ordered something on 8/25/18. It is now 9/9/18 and I do not have it. They don't seem to allow you to send an email to their customer service w/o first registering. Once I registered, my order is not associated with my account, and they only accept emails from users whose order number is associated with their account. I wonder why they accept orders from people with no account then. Big mess!
I Ordered and received my order (Dog's Life Jacket Safety). Received on time and quality was good. Thank you very much
Placed order on September 1 and received email on September 2 confirming shipment. Email said tracking information was included but it was not and when I live chatted yesterday spent over an hour getting the run around, and never did get answers to some questions. Was told repeatedly they shipped the way I chose, basic service. I never asked for the person to speed up shipment, all I asked for was tracking number and details. Was told no tracking number or information exists but after demanding more information I was provided a number that meant nothing without the carrier and the person would not provide the carrier. Was told several times to be patient, they needed more time to gather information. Seriously, all I asked for was a tracking number. At this point I felt totally scammed and kept demanding more information. The only thing I was given was the post office will deliver to me. I am not comfortable that I will receive what I ordered and if I do, even if I love the product, I will never order from this company again. It doesn't matter if New Chic is based in US, China or anywhere else. I'll never order from them again.
Dear Muggins B.,
Thanks for your order and we are sorry for the long shipping.
You can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. Please be noted that if the shipping method you chose is the Flat Shipping, there is no tracking number. In such cases, we usually suggest the customers wait within the estimated delivery time.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
On occasion this can take slightly longer, if your order has not arrived within our estimated time, please contact us and give us the order number. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
Placed my first order with this organization and all went well. The items I received were in good quality and reasonably priced. No complaints and delivery was decent considering these came from outside the US.
Don't be fooled by the cute looking clothes. They are cheaply made, and not a good deal. They sent me the wrong size on FIVE! Blouses, and then refused to pay for their return. Mailing to China is extremely expensive, costing more than the blouses. Quite a scam. You are stuck with clothes you can't wear, they do not have to pay their mistakes, and you just give up. DO NOT CAUSE YOURSELT NEEDLESS HASSLE! Be sure to read many of the comments.
Dear kristine l.,
Thanks for your order and we are sorry for the inconvenience.
We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn’t receive our email, could you please check your spam? Maybe the email was there.
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact the after-sale customer service.
If access via computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
(Slide to the "After-sale Topics", choose a topic and click on "E-mail Us Now")
Our customer service tries their best to offer you a reasonable solution.
Best regards,
Newchic team
The shoes that I ordered did not fit my feet. In other cases of online shopping, one would just simply return for an exchange. But due to THEIR protocol, I ended up having a 1hr 50 min (ALMOST 2 HOURS!) conversation with a representative over Live Chat to get 'permission' to send them back.
In the chat, she required me to take photos of my feet with measurements to show my size. I didn't have anyone around to help me so I had to haphazardly take my measurements with a tape measure. At times, I had to sit down (If anyone knows about measuring for foot size, you have to do it standing up!). Needless to say, she argued that I ordered the wrong size and insisted that according to my photos I should've ordered 3 sizes smaller. However, in one photo I provided, I held the shoe up to my foot---clearly 3 size smaller would not have even FIT my foot, let alone my toes. She was basically telling me that I did not order the right size. I do believe I know my feet the best and know what sizes typically work for me. That was very unnecessary for her to say anything of the sort.
The solution came down to her sending another pair of shoes (one size up). But I was required to pay for half the price of the shoe. I compared the price of shipping for the ill-fit shoes to be returned (because at this point I wanted them gone). It turned out to be cheaper to pay the half price. BuT then she tacked on the shipping. Fees! I said NO. She obliged by taking the shipping fees off. After paying for half of the price of the new shoes, I expect them to fit. And now I have these useless pair of shoes sitting in my home. And an experience to remember of someone telling me that I don't know my own feet.
UGH. DO NOT BUY FROM THEM!
Dear Emi L.,
Thanks for your order and we are sorry for the inconvenience.
Regarding to the size, to choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
We have listed all the details about item sizes on the related product page and measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, usually we suggest the customers offer us some photos of item with measuring the size to show the problem. This will also help us to confirm what's causing this issue.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Further assistance, please feel free to contact and offer us more details.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
I ordered a blouse in a size Medium but received a Large. Very difficult trying to figure out how to return or exchange, I'm going to try to sell it for what I paid for it. I will NEVER order from NewChic again! I will also spread the word to my friends to not order from them. This is a rip off!
Dear Cheryl N.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Regarding to the size, we have also measured the items before selling them. If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy.
Please also be noted to choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered. You can also see the note on the size chart of every products page.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I made an order with the wrong address and these guys refund me with no problems. Also I got quick and very helpful answers from their support system.
I was impressed by the the prompt response and speedy delivery of the promise. They take their business seriously and I can rely on Newchic to honor their word. I was promised a refund and I received within 2 days! Proud of you guys!
Since discovering NewChic, I've placed several orders. Their stock offers unique and quality items I've found no where else. While it can take time to get to me, all orders have been worth the wait. Two minor issues with two separate orders were resolved quickly and courteously. Can't say enough about this company except thank you.
Maybe I'm born under a lucky star becus everything I order from NewChic is made of quality material, sewn well, looks great and fits great. I have ordered 6 items so far and kept and loved each one.
I read the response from NewChick and tried again to exchange for a larger size. There is nothing but a run around. You never get to a single person to talk or message with. They ask the same questions over and over. They ignore your answers. I would not give them even 1 star if I could. This company is a great big 0.
Dear Chelle W.,
Thanks for your reply here. In your case, to protect the customer privacy, we suggest you contact the after-sale customer service and offer us more details. We will be very appreciated if you can tell us your bust and chest size. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
However, if you have contacted our customer service before, please kindly keep in touch with them as the case has been followed.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I ordered the braless tank tops set in all 5 colors. I carefully measured myself so that the cut would be correct. After a month they arrived. I loved the feel of them but they were too small. The bust and the length was correct but around the middle was cut for a very skinny girl (not woman). I asked to exchange them for a larger size and was denied. So I now have these wonderful tops that I will never be able to fit into. A waste of $100.
I love their products and the customer service is fantastic! Received my order in a timely manner.
If you carefully read through the good responses - you will quickly note that most of them are written by the same person... same style of writing, same grammar etc. Please see this for what it is - a site where most buyers are scammed. There are so many of these on social media. Be careful.
Dear Karla R.,
We are sorry for the inconvenience.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This may be later reflected into the feedback of our customers. The same thing also happens with other online shopping websites on the Internet.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible. At the same time, as you may have already seen, we do not have only negative feedback, but also more positive feedback.
If you have placed the order on Newchic of for any further assistance, please feel free to contact our customer service and provide more details. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. We are also trying to improve our services.
Best regards,
Newchic team
No "return guarantee" that they claim! They say that if the size I ordered was wrong, they can't refund it -- how is that a guarantee?! I WILL NEVER ORDER FROM THIS SITE AGAIN.
Dear ARLEEN W.,
Thanks for your order and we are sorry for the inconvenience.
Every order from Newchic has a 14-day return or refund guarantee. This entitles you to claim a refund or replacement within 14-days after receiving your items. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Further assistance, please feel free to keep in touch with the after-sale customer service and offer us more details. Below is the link.
If you access via computer:
https://www.newchic.com/Contact-Us-hc10.html
If you access via phone/mobile:
https://pwa.newchic.com/customer-service
We will offer you a reasonable solution according to our return policy.
Best regards,
Newchic team
You'll Place an order, pay for the order, then wait and wait. Items arrive very sporadically. The poorest customer service. Links don't work. They don't follow up when they say they will. Quality is poor. Photographs make their items look much better than they are. They are cheap looking in person. If it looks too good to be true, it is!
Avoid avoid avoid.
Dear M B.,
Thanks for your order and we are sorry for the inconvenience caused.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.) Also, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. Below is the link. https://www.newchic.com/account/orderlist.html
Regarding to the links, please kindly be noted the difference between the computer and the mobile/phone.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact the after-sale customer service to describe the problem. Below is the link to the customer service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Our customer service tries their best to offer you a reasonable solution.
Best regards,
Newchic team
They charged me then say its back order.
Still have not received my orders.
Trying to get refund but very hard and not responding.
Dear reno g.,
Thanks for your order and we are sorry for the insufficient stock.
Some products in our store are in great demand and before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color. And between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first. Hope for your kindly understanding.
Also, you can log in Newchic account and check order status: My Account -- View Orders--My Orders. Below is the link. https://www.newchic.com/account/orderlist.html
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service We will try our best to offer you a best solution. Thank you in advance.
Best regards,
Newchic team
I received confirmation that the product was shipped right after ordering. It arrived (by mail) in a little over two weeks. The quality was better than I expected and the fit was perfect. Be aware of the sizing... go larger. I ordered 3XL where I am normally L or XL and the fit was perfect.
Thanks for the refund for the wrong item. I try to find someone for a donation. I, m sorry that it, s out of stock, but I try again.
Ordered a hat July 18. Delivered August 28. Unhappy with long delivery time, but happy with product.
Dear Maurice G.,
Thanks for your order and we are sorry for the inconvenience caused.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--Order Details
https://www.newchic.com/account/orderlist.html
If you experience any delays in tracking updates, we recommend you check the estimated delivery time. https://www.newchic.com/shipping-methods-hc160.html
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too.
Sometimes the logistics information has not been updated due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control. We usually have a buffer period for orders that are taking longer than normal and we find most packages arrive during this buffer period.
For further assistance, please feel free to contact the customer service and give us the order number.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via the phone/mobile:
https://pwa.newchic.com/customer-service.
We will do the best to help you.
Best regards,
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Sean S.,
Thanks for your order and we are sorry for the inconvenience.
You can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
Please refer to the account that you placed the order on, not a new registered account.
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
Once your order has been shipped, you will receive a shipping advice via your registered email address. The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.)
For further assistance, please contact us and give us the order number. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team