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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Ordered a shirt 3 wks ago and no show. Got a message today that they tried to deliver it and it was undeliverable. No notes left. UPS, USPS AND FEDEX LEAVES A NOTE. NEW CHIC IS A SCAM FROM CHINA. DO NOT ORDER FROM THESE PEOPLE! HORRIBLE! THIEVES!
After a month of waiting they claimed that they sent my item to someone on another continent. They referred to me by that person's name even after I corrected their mistake. They blamed it on me, stating that I gave them this faulty address and that they couldn't help me. I suspect this is their business model. What a worthless company. Will contact Amex today and do a charge back dispute. STAY AWAY! Too bad there's not a choice for a zero star review because one star is way too high.
Dear Pat M.,
Thanks for your order and we are sorry for the inconvenience.
In your case, we suggest you contact the customer service for the best solution. Here is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via mobile/phone:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will try our best to offer you a best solution. Thank you.
Usually the shipping address in the order is the one you filled before ordering. Please kindly be noted that the order will be shipped to the PayPal address if you choose PayPal Payment. In such cases, please ensure you have selected or entered the correct delivery address.
You can check the shipping address in the shipping advice or the order confirmation email via the registered email address. Also, you can log in Newchic account and check the shipping address on Newchic website: My Account -- View Orders--My Orders--Order Details. Here is the link.
https://www.newchic.com/account/orderlist.html
Best regards,
Newchic team
I have had my NewChic loafers for several months. The fake leather and soles are quite thin, but they look great and I have received several nice comments about them. The delivery was prompt, the fit was fine and they are as comfy as house slippers.
Just ordered another style yesterday.
I purchased a product from Newchic 0m 9/12/18
And I'm sorry I did. It was overpriced plus shipping charges.
I assumed because I was paying a higher price I would receive the
Item within 5 days and with better service.
I still haven't received the item and when I went on line
To check the progress I learned it was shipped on the 9/13/18,
But that's all I could determine. I finally was able to navigate through
Their web site to have a live chat with an agent and she could
Not give me an estimated delivery date or any more information than
I could determine.
I believe this company is located in Hong Kong and the product manufactured in China. I will no longer purchase
Anything from them or any other Chinese products.
Dear d D.,
Thanks for your order and we are sorry for the inconvenience caused.
When you placed the order, you can get the estimated delivery time on checkout page. Once your order has been shipped, you will receive a shipping advice via your registered email address.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
Also, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
For further assistance, please contact the customer service and give us the order number. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
YOUR SERVICE IS VERY NICE.THE PRODUCTS ALSO. I BELEIVE THAT I PERHAPS ORDER IN THE FUTURE ALSO. I ALSOCERTIFY THAT THIS REVIEW IS BASED ON MY OWN EXPERIENCE AND HAVE NOT BEEN OFFERED ANY INCCENTIVE OR PAYMENT FROM THE BUSINESS TO WRITE THIS REVIEW.
YOURS SINCERLY
VASSILIKI PAPPA
Very comfortable shoes. Very kind of the company. I already have 5 pairs of shoes, so I write knowingly.
Why do u so mnay negative reviews. And what is this about sizes? I am interested in couple of shoes but after reading the reviews I am scared to order
Dear Hassan S.
Thanks for your comment here.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This may be later reflected into the feedback of our customers. The same thing also happens with other online shopping websites on the Internet.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible. At the same time, as you may have already seen, we do not have only negative feedback, but also more positive feedback.
About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Any questions, please contact our customer service and provide more details.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. We are also trying to improve our services.
Best regards,
Newchic team
Shoes are lovely they are so comfortable I have read quite a few reviews about this company but I can honestly say I am a customer and don't work for the company that's why I have given them five stars I didn't have to wait that long for my order to arrive
Do not buy, quality sub-par
Returns are absurd, you have to call china is get a refund number, it's 2018
Everything is online, wakeup Newchic
The sizes are also ridiculous, I ordered large sizes they gave boys large I guess
Let's just say I'm eating $100
Dear Frank D.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. According to the return policy, if you want to return an item with no quality issues, maybe you will be responsible for all shipping fees. The refund will be processed once we have received the item.
For the material, you can see it in the description of the product page. Regarding to the size, we have also measured the items before selling them. If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details. Below is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy.
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Thanks in advance.
Best regards,
Newchic team
Always read review websites is what i'll tell myself after dealing with newchic.com. After ordering numerous items of clothing and shoes - i had to send everything back due to over generous sizing and very poor quality material, after a vast amount of emails sent asking when i'll be refunded all i get in responce is wait a few days longer as they haven't received them yet - it's been a month now since i returned everything. I've now had to get paypal involved to see if they can resolve the issue. Disappointed with newchic in all aspects
Dear JOANNE S.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding to the size, we have also measured the items before selling them.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Once your returned item has been received, and it complies with our returns policy, we will issue a refund to you through the payment method used at the time of purchase.
And after you mail it，please provide us the photo of the return package with it stamped and offer us the tracking number or the tracking link. We will refund to you after we confirmed the return parcel is in normal transit. Please allow 2-3 weeks from the time you mail your return for it to be processed.
Further assistance, please kindly feel free to keep in touch with the customer service. Below is the link to the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I ordered a hoodie from newchic and expected it to take a while since I was shipping to the uk, turns out this company ships their products very fast (1 week only)
I had a few questions about the dispatch of the product etc. and emailed customer service, they were very helpful and responded quickly. Would definitely buy from here again.
No return policy, company info, customer srvice on website
Items were WAY TO SMALL, ordered according to size chart
Costs $40 to return by US MAIL,
They take no responsibility
Awful awful awful
Dear A B.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Regarding to the size, we have also measured the items before selling them. If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy.
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I ordered a shirt - took forever to arrive - it was not as pictured - tried to return - I have to pay for shipping which is more than the cost of the shirt. $#*! out of luck! Do Not order through this foreign company.
Dear julia t.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. According to the return policy, if you want to return an item with no quality issues, maybe you will be responsible for all shipping fees.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact the after-sale customer service to describe the problem. Below is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Got a wrong size sandals, but they replace it with no cost and I end up with a free oversize pair which I gave to a friend of mine with a size 13.
If you order something, be prepared for it to go out of fashion by the time you receive it! Honestly, my first order took one month to receive. This is my second order and it's going on two months. I guarantee that there will be no third order.
Dear Steve C.,
Thanks for your order and we are sorry for the long shipping.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends and holidays are not included.) Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please contact us and give us the order number. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team
I ordered many time and mostly everything was ok. If there was a problem about a size, the after-sales services always came up with a good solution.
I never had any problems with them.
I ordered two sizes larger then I normally wear for a shoe due to checking Newchics order sizing. They were still too small. When I tried to contact them my email wouldn't go through. I wish I had checked this review site sooner. I had no idea these clothes came from China. I thought it was within the USA. I have had way to many problems with order clothing from China. It is always to small. Makes me leary of ordering anything on line.
Dear Anne L.,
Thanks for your order and we are sorry for the inconvenience.
About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ". Regarding to the size, we have also measured the items before selling them.
If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
(Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now")
We will offer you a reasonable solution according to our return policy.
https://www.newchic.com/return-and-refund-hc162.html
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
Ordered in July and they had the WRONG address, it took a month for it to be received back in China. Supposedly it is on its way back here again still with the wrong address. LIVE CHAT is a joke... canned answers until you ask a pointed question. They kept giving me the same "tracking number" which is useless for USPS tracking. That's when I finally got a number. It is SEPTEMBER and it states it left CHINA on 8/15 and that is as far as I have gotten to date. WHAT A SCAM JOB! BUYER BEWARE!
Dear Sara M.,
Thanks for your order and we are sorry for the inconvenience.
Regarding to the shipping address in the order, usually it is the one you filled before ordering. And we will not change that only if customer required. Please kindly be noted that the order will be shipped to the PayPal address if you choose PayPal Payment. In such cases, please ensure you have selected or entered the correct delivery address.
Sometimes the logistics information has not been updated due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control.
Further assistance, to protect the customer privacy, please contact our customer service. Below is the link to email the customers service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
(Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now")
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
All the positive reviews are written by the company to make you feel safe don't believe it it's a scam
Dear Nic N.
Sorry for the inconvenience.
Many customers have placed the order on Newchic who received the items and love them as well.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This may be later reflected into the feedback of our customers. The same thing also happens with other online shopping websites on the Internet.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible. At the same time, as you may have already seen, we do not have only negative feedback, but also more positive feedback.
If you have placed the order on Newchic, please contact our customer service and provide more details. Below is the link to the customer service.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. We are also trying to improve our services.
Best regards,
Newchic team
I ordered something for weeks ago. Now I'm getting an email saying that the order is no longer in stock and I can contact their customer service office to get more information but when I try to chat or call them none of these vehicles work. I've been the second person in line every time I try to start a live chat. Complete BS
Dear Eric-Michael S.,
Thanks for your order and we are sorry for the insufficient stock.
Live chat is available 24/7 but sometimes, you may need to wait a moment as live chat is kind of busy.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you. Below is the link to email the customers service.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
(Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now")
We will try our best to offer you a best solution. Thank you.
Some products in our store are in great demand and before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color. And we have pushed to get them back in stock. As soon as the products are in stock, the parcel can be dispatched at first.
Also, you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Hope for your kindly understanding.
Best regards,
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Sir/Madam,
Thanks for your order and we are sorry for the inconvenience.
Usually it is door delivery service( mailbox/ porch/ front door). However, in some cases, it is Post Office delivery and leave you a note.
As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there.
If you have received no note from the local Post Office, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There you can find the tracking information showing if you are advised to pick up the parcel.
Further assistance, please feel free to contact the customer service. Here is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via mobile/phone:
https://pwa.newchic.com/customer-service
We will try our best to offer you a best solution. Thank you.
Best Regards,
Newchic Team