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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I placed my order on September 30. I received a message said they were out of stock with 2 items out of the 5 items I ordered. I asked then if the rest were shipped, because I didn't want any of them anymore since I was losing the trust. They never responded to my question, and received the email said the rest items were shipped. It's octo 22nd and haven't received the package from them yet. I've been checking the tracking number but haven't been apdared since 14th. I says it's still in China. I will NEVER EVER buy anything from them.
Beware if your going to spend a lot of time online shopping on Newchic.com... because after you finally find stuff you decide to buy (at your risk of not knowing the quality of the items)... they will charge you a minimum of $ 17.63 USD for shipping added on to your total price... needless to say that i backed out. Then when i spoke to a newchic agent i was hung up on... go figure...
Dear Joseph M.,
Thanks for your kind advice.
The shipping cost vary depending on location, shipping method and warehouse.
For what concerns the shipping fees, you can select the items you want to order and place them in your shopping cart. Then you can click on “Continue with checkout” and you will see the shipping fees of your order.
If you want the free shipping， please refer to the below link and select your country. https://www.newchic.com/free-shipping-policy-hc161.html
NewChic offers various coupons for discounts. You could use these coupons when you make an order. Here is the link about coupons/ points. You can click it for more details.
https://www.newchic.com/help_center/coupons-and-points-faq156.html
For any further information or assistance, please feel free to contact us. Below is the link. https://www.newchic.com/Contact-Us-hc10.html
We will do our best to assist you. Thank you.
Best regards,
Newchic team
Ordered a hoodie size 4XL. I am normally a 1XL (Canadian) but am aware Asian items are generally smaller. I wanted it loose and it's exactly right. A 3x would probably be average.
It does take a while to arrive but it was worth the wait. The colour -wine red- is exactly as pictured on website, and have already been complimented on it. Quality is good for price. Super soft.
Suggest ordering a larger size and patience on the delivery.
Have been buying for some time now great products good quality and price had an order in but out of stock was told immediately and offered replacement or refund immediately didn't have to chase them like many others excellent company to deal with very happy client
Cheers Anthony B
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Avoid this company at all costs!
I purchased 2 ladies blouses from this website in June 2018. I did not do due deligence on purchase and had not checked out the website. (my mistake) Prompt response to order but after a few weeks delay in delivery, received items. Amazed at ridiculous poor quality of both blouses, of which I had paid £81. No better than rags. Returned the same day on 28th July 2018, and sent by Royal Mail International signed for, so can track return. It arrived in China on 2nd October 2018, however Newchic kept claiming they had not received the return. I eventually received back the item on 13th October 2018, it had been returned to me by Newchic, (which looking at previous reviews they do a lot) as assume they did not want their rubbish either. Escalated the matter with Paypal as getting no where with Newchic and submitted Royal mail proof of postage, delivery and return by this company. Got refund immediately from Newchic as could not argue their case. Another Chinese scam, avoid at all cost.
Dear sheryl p.,
Thanks for your order and we are sorry for the inconvenience caused.
Here is the return and refund policy. Please kindly check it and get all the details at the below link. https://www.newchic.com/return-and-refund-hc162.html
We will only arrange a replacement or issue a refund after we receive and inspect the returned item. Please kindly check the return address. Regarding to the parcel returned back to you, it might due to the customs clearance process that incur in import taxes.
For any further information or assistance, please feel free to contact us. Below is the link. https://www.newchic.com/Contact-Us-hc10.html
We will do our best to assist you. Thank you.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I almost bought some pairs from this site. Something told me to read there reviews. Am soooooooooooooooo happy i did not waste my money with this Chinese store. 1st the post reads it ships to USA. That alone tells you its from China. 2nd there sizes
Are always small and 3rd it will take long time to arrive to you 4th POOR QUALITY. Sorry for all those who bought and had a headache with them. Thanks for reviews that helped me out. If for any any you want GOOD QUALITY SHOES PLEASE CHECK SIXPM.COM
Dear Benson K.,
Thanks for your kind advice here.
We are located in Hong Kong, China, and we offer online shopping. We can send to almost every country on earth and usually the items on Newchic are shipped from China.
About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ".
To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
We are focusing on providing high-quality items for you. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service.
https://www.newchic.com/Contact-Us-hc10.html
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
I got a "response" from NewChic. Oddly enough (or not), their response was worded EXACTLY like the response they gave everybody else. They apologize for your dissatisfaction and then tell you not to send anything back until you contact them. Good luck with that. They tell you to send pictures of the garment or product in question and then they'll determine if it's their fault. If you want to send it back regardless of whose at fault, they will only accept returns if it's shipped back through USPS at your expense. The cost to send the merchandise back was astronomical. The blouses I bought cost $65.60. The post office wanted to charge me $49.99 to return them to China. As I said in my first review, there's no American company to act as a middle-man or go-between to offset the cost. And remember, even if it's determined the fault is theirs, NewChic will not reimburse you for the cost of shipping. Needless to say, I kept those cheap, ill-fitting, flimsy, too tight, too short, see-through thin blouses and just chalked it up to a lesson well learned. Hopes this helps the next potential victim.
Dear johnny s.,
Thanks for your feedback here.
Here is the return and refund policy. Please kindly check it and get all the details at the below link.
https://www.newchic.com/return-and-refund-hc162.html
If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
Below are the steps for returning the Unsatisfactory Products:
Email our Customer Service(https://www.newchic.com/Contact-Us-hc10.html)
→ Explain the reason → Customer Service confirms → Ship your product back → Customer Service confirms item returned → Refund
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 2 to 3 weeks after receiving your products.
Solution: After we receive and inspect the item, Customer Service will issue you a refund.
Notice: You shall bear all shipping costs, including the initial shipping cost to send you the item.
We suggest you ship the return parcel with the cheapest registered mail. If the returning package is lost, we will not be able to proceed the return process.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
I bought 3 blouses from this company. I used the conversion chart and ordered the blouses. They were too tight and too short. The fabric was see-through thin and the buttons kept coming loose even though I wasn't wearing it. I'm in the process of trying to return the blouses but I'm running into a brick wall. There is no US phone number you can call to act as a go-between. You have to call some foreign number to contact them but I don't know the time zone difference. I tried to e-mail them but the instructions keep taking me to another useless site. Never Again! If I get a reply from this complaint, will someone please tell me exactly how to return these blouses.
Ordered 4 pair mens shoes: took forever to ship and receive: sizing is good: no prob for me. Most expensive pair ($47) is lowest quality: sole is very thin, and one could not do a lot of walking in these without causing foot distress. The other 3 pair seem to be OK, but nothing spectacular. Now realizing this is a far/reach operation, and customer service will be difficult or nonexistent, I will not buy anything again.
Dear Dan S.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) And it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact the after-sale customer service to describe the problem.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
(Customer Service response time: Within 24 hours)
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Our customer service tries their best to offer you a reasonable solution.
Best regards,
Newchic team
NewChic did follow up with a refund so I'm feeling a little better about the experience. I'd only warn prospective buyers to choose carefully since the cost of returning an item to Hong Kong is expensive!
Dear liz r.,
Thanks for your feedback here.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, you will be responsible for all shipping fees.
Please refer to your local post office and ask for advice regarding the shipping cost for return. And we suggest you could return the parcel with the cheapest registered mail.
If any questions, please feel free to contact the customer service below.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will try our best to offer you a best solution. Thank you.
Have a nice day~
Best regards,
Newchic team
I ordered a blouse and was very pleased with the price and quality so I ordered again. I was hoping to have the items in time for a trip. It took FOREVER for NewChic to let me know that the item was no longer available. So foolish me, placed another order. Quality was poor and the cost of return made it almost pointless to send anything back. 6 weeks later I wrote to ask about my refund and was told that I had not followed the process correctly so, no refund. In sum, I regret ever having ordered from these people.
Waited 2 weeks shoes came in a plastic bag CRUSHED waste of money and expectations. Newchic should not be able to be on Internet
Dear Michael S.,
Thanks for your order and we are sorry for the inconvenience.
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For shoes, it is mentioned in the description of the product page that "Package included: 1*pair of shoes(without box) ". We will also improve the packing before shipping.
Further assistance, please feel free to contact our customer service. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone access:
https://pwa.newchic.com/customer-service
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you.
Best regards,
Newchic team
I am a proud customer of NewChic. Love my purchases and always get refund when my order is not available.
Thanks Customer service for giving a beautiful experience with you.
Although the color i want happened to not be available / and the size i got was wrong - still i would like tk mention the good support and fast response to questions, as well as the option to replace the item with a correct size - their customer support seems to be their key of success!
I love, love, love Socofy shoes! At first I was a bit cautious to order from China. First shoes were so amazing I had to order other ones too. There was problem with shoes manufacturer, so they gave me options: to change product, to get full refund or to wait for the time they get those shoes. I decided to wait, and only two weeks later I got my lovely shoes! Usually it takes at least a week to deliver from China to Finland, so I think it wasn't long time. The shoes are so much worth waiting! I am bad with sizes so I measured my foot and ordered by centimeters. The size was just as promised.
I also ordered two dresses and got them earlier and they were as I ordered. I have already used them and got compliments!
Incredibly poor quality. Cheap Cheap Material. I was Shocked when we received the order. The stitching looks as if a Child did the work. Customer Service is A Joke! Good Luck Ordering ANYTHING. ANY good reviews I HIGHLY SUSPECT are from the company themselves.
Dear Laura A.,
Thanks for your order and we are sorry for the inconvenience.
For the material, you can check it in the description of the product page.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact the after-sale customer service to describe the problem. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Claim period: Within 14 days from the date you received the item.
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Best regards,
Newchic team
Love this site! Have ordered from them in the past and will continue to. When there was a shipping mistake, they had offered a full refund and made it a more pleasant experience!
I ordered 2 pairs of cool lounge pants and they came in too small. After a back and forth, I was able to receive 2 new pairs in a size bigger. All this was thanks to Alis, who helped facilitate the return and make me happy. I will continue to shop at NewChic since I love their men's selection of casual, yet great looking pieces.
David
Dear David J.,
Thanks for your order and we are glad that your problem has been solved.
If you have any doubts about the product or your order, please feel free to contact us and give us more details. Below is the link to the customer service.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you.
Enjoy shopping with Newchic next time and have a nice day. Thank you.
Best regards,
Newchic team
Dishonest and misleading company. Weeks go by and the tracking number does not work. Contacted the customer service. All i got, we are sorry, we can not do anything. Make sure you have a good a credit card insurance.
Dear Al B.,
Thanks for your order and we are sorry for the long shipping.
After you place the order, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you.
Best Regards,
Newchic Team
I saw an ad on FB for shoes. They are exactly as pictured darling! I get lots of compliments and have 2 pair. Also ordered a jumper and blouse. There was a long wait for them but I got quick, courteous replies when I asked about the order and pieces arrived shortly after. My opinion is, if our clothes are manufactured in China already, I'm happy to cut out the middle-man to buy direct. Prices are low and materials are fine. Soft leather, cotton-poly, I'm happy
A blouse that I ordered in size 4X, had a 4X packing slip in a very nice zippered envelope with a SKU reading 4X. The only problem is that the blouse has a 2X tag.
I read the on-line chat woman all the tags but she really had to have pix. I objected, so she referred it to her "colleagues" the next day. She wanted a good rating. I told her she hadn't solved my problem, but I wouldn't give her a bad one. The next person insisted she had to have pix of all the tags, so I gave up and sent them. She then wrote back and wanted to know if I wanted a replacement (if they had it in stock) or all my money back. At this point, I opted for all the money. She wanted a good rating, and I told her maybe, after I got my money. So, this is me keeping my promise since I did get a refund. Oh -- and she told me I could keep the one I can't wear.
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Dear June B.,
Thanks for your order and we are sorry for the inconvenience caused.
Some products in our store are in great demand and before your ordering, for the out-of-stock items, we have marked the words like " Expected dispatched in xxx business days" on the product page. You can find it after you choose the size and color.
And between placing your order and packaging it, the stock may have run out. But we have pushed to get them back in stock. Hope for your kindly understanding.
As soon as there are news of the restocking, we will inform you via your registered email address and you can choose your preference option there.
Once your order has been shipped, you will receive a shipping advice via your registered email address. Also, you can log in Newchic account and check order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
The delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For further assistance, please contact the customer service and give us the order number. Below is the link.
Computer access:
https://www.newchic.com/Contact-Us-hc10.html
Phone/mobile access:
https://pwa.newchic.com/customer-service
We will do the best to help you.
Best Regards,
Newchic Team