On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
I received excellent service from NewChic. The items I received were what I expected and in one case where an item didn't fit, their customer service associates went to great effort to come to a suitable conclusion. Their responses were timely and efficient (especially Alis) and as a result of this and the quality of the items I received I wouldn't hesitate to recommend them and will most certainly be ordering more goods from them. Items do take a little longer to arrive as they are shipped from China (can be 2+ wks) so it is worth factoring this in, and it is also advisable to check the size guide as in some cases you may need to order a size bigger than you would normally take. But otherwise my experience to date has been excellent.
I have ordered several items recently and they have arrived without undue delay. The quality however is not very good. In particular I had a skirt which was 3 inches shorter at the back than the front! I followed their procedure set out for returns. I emailed with photos within 14 days, saying it was a quality issue. They replied, asking for measurements, which I sent. Their response stated that it wasn't a quality issue, but they would refund just over half as a goodwill gesture and was I happy with that. I replied saying I wasn't and that it was a quality issue. Their next email told me I was getting a full refund and it arrived in my bank account the same morning. From first email to bank account in just 5 days!
I bought 3 shirts and never received them. They will not respond. They robed me. Avoid these people. Not a good experience for me at all.
I am very satisfied with the purchase of shoes at Newchic. Only the clothes went a bit wrong because the sizes are incorrect. I am, however, aided by the excellent customer service and I will be more careful to choose the right size for a next order of clothes. The clothes are beautiful, well finished and fairly priced.
I ordered a cap from NewChic at an excellent price. When it arrived it was better than I expected, the cap feels great, looks better than the picture advertising it, and appears to be of excellent quality. It is indeed adjustable, and fit me well. All in all I am very satisfied, and feel I got excellent value for the price.
I know receiving orders takes a while so I plan accordingly and therefore am not disappointed. My item happened to be out of stock and was notified about that in a timely manner and opted to wait for it to be restocked. It took a while so I emailed customer service and promptly heard back. I received the item not long after. I was just really impressed with the customer service. Happy with the item I purchased.
Worst mistake I ever made was ordering from
NewChic. First of all, nowhere on the order form did it say that the company
was outside the U.S. and that it would cost a fortune ($14.50) to return
something that cost 16.99. Ridiculous! Plus my order took more than a month to
arrive and when it arrived, it was poorly made, ill-fitting and two sizes too
small. Can't afford to return it. Will probably use it as a dust rag. What a
scam! Never again!
Dear c s.,
Thanks for your order and we are sorry for the inconvenience.
We are located in Hong Kong, China, and we offer online shopping. Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, you will be responsible for all shipping fees.
Regarding to the delivery time, if the order is shipped out, the delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
We are focusing on providing high-quality items for you. For the material, you can see it in the description of the product page. Regarding to the size, we have also measured the items before selling them.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the after-sale customer service. Below is the link to the customer service.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Our customer service tries their best to offer you a reasonable solution.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team
They finally after another email or two agreed to refund my money in full without having to ship the garment back... frustrating experience but at least I'm not out the money.
So I am satisfied with the outcome... but frustrating to deal with this company across the seas.
Dear Kim D.,
Thanks for your feedback here.
Should you have any other questions or require any further assistance, please remember that we are always here ready to help you.
https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you. Have a nice day.
Best regards,
Newchic team
I ordered a lightweight coat, received after several weeks of being "out of stock"
My opinion is this is a VERY cheap manufacturer in China. It was very slender fitting, and the zipper was so sticky I had a hard time zipping it up... not what I want to do is struggle every time to get it zipped... I emailed customer service... they wanted a picture of the defect!
They then emailed me that the zipper is not broken... well it works horribly... such a hassle and nothing like most USA usual 100% customer. Satisfaction. They then offered me a 30% discount on my next purchase as a solution! Really?! I won't ever purchase from new chic again!
( I can return this... I just have to pay shipping... and import duties)
They have darling clothes. The one thing you MUST do before each selection is final, is to check the "size chart" located just under the size selection. Each item is clearly measured and reported in the "size chart". Each item varies. Go by the measurements, NOT the "size" as we know it, here in the USA. A size "20" could be as large as a 5XL or as small as a USA size 10, according to the measurements. IF you do that... your will receive an item that is the right size. Happy Shopping. They have very cute, casual, as well as dressy items. Enjoy!
Purchased what were supposed to be US size 10M shoes online. When shoes arrived they are more like US size 9 narrow. Looked at their website for returns as no paperwork came with the shoes. To return them one must ship them to China at a cost similar to the cost of the shoes. Do not buy from them.
Dear Henry M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Our customer services will check it carefully and then offer you a reasonable solution.
The size letters vary between different regions and manufacturers. About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page. Your understanding would be highly appreciated.
Best regards,
Newchic team
IT is difficulty to order the correct size, but IT is ok. I also had to waite a while before the order came
ORDERED A PAIR OF SHOE SIZE 9 U.S. SHOES ARRIVED SIZE 9 BUT A TRIPLE EEE.NO PAPER WORK CAME WITH THEM
FIT LIKE A PAIR OF CLOWN SHOES
SENT A EMAIL NEVER HEARD FROM THEM, THIS COMPANY IS LOCATED IN LONDON, APPEARS SHOE SHIPPED FROM CHINA
Dear Bob G.,
Thanks for your order and we are sorry for the inconvenience.
We are located in Hong Kong, China, and we offer online shopping. If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please feel free to contact and offer us more details. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now".
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
In your case, please kindly check your email/spam later.
We will offer you a reasonable solution according to our return policy.
https://www.newchic.com/return-and-refund-hc162.html
Noted: The size letters vary between different regions and manufacturers. About the size, you can find all the details about the sizes of each item on every product page by clicking the "size chart "/ " size guide ". To choose the correct size, we usually suggest that customers take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
You can also see the note on the size chart of every products page.
Best regards,
Newchic team
This company sent me shoes I ordered. When I received them the arch in one foot felt lower. They were so awesome! They aim to please! They trusted my word, didn't want me to return them and are sending me another pair no charge! They even agreed to send a different color!
I thought I was going to pay-without-receiving my shoes for I didn't receive it during good sense times and I claimed refund. They sent me another pair quite soon and now I received the first one. I am very glad that everything went just fine, appart from my nervous behaviour!
First, will excuse me for any mistakes i wrote, i'm Dutch speaking...
After ordering an article and it didn't arrive i contacted the helpdesk, a few mails later, and because my package was not arrived and the article was out of stock, i get a mail to tell me that a refund would happen on my Paypal account.
A day later the refund was done!
Especially the friendly tone in the mails was great for me as i am Dutch speaking.
So i would to thank Alis for the super service!
Kind regards,
Arnold.
I got the wrong color shoes. They replaced them free of charge. I have now become their loyal customer and will buy again.
The after purchase crew was consistently helpful concerning the time of arrival which actually wasn't that long. My shirt fits well & I will purchase from these guys again- many thanks for your quality of product & care
When the ordered coat arrived, it was too small. The company rep was responsive and helpful. I look forward to getting the promised replacement.
Do not spend your $$$ buying stuff from this site. They cheat customers, I bought two shirts more than a month ago without knowing that it is a chinese website and there is not way to contact them except customer service email. They keep give us fake promisses, but never material to buyers... Your hard earned money goes to their account for nothing. IT IS A CHINESE SCAM,
Dear nathan a.,
Thanks for your order and we are sorry for the inconvenience caused.
We are located in Hong Kong, China, and we offer online shopping. After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking). Here is the link. https://www.newchic.com/account/orderlist.html
There you can find the tracking number if you have chosen a traceable shipping method, after the order was shipped out. (If the shipping method is the Flat Shipping, there is no tracking number)
Once your order has been shipped, you will receive a shipping advice via your registered email address.
And the delivery time depends on the countries and the shipping methods. Please kindly check the below link. https://www.newchic.com/shipping-methods-hc160.html
Further assistance, please feel free to contact the customer service and give us the order number. Here is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will try our best to offer you a best solution. Thank you.
Best Regards,
Newchic Team
I have bought 26 dresses and accessories from New Chic and I am very pleased with the quality of the goods. The dresses wash very well and with just 2 exceptions pop out of the dryer ready to wear. One important hint I have is, Go to the size chart and check out the measurements. DON'T think that a size will be the same measurement from dress to dress.
In terms of customer service I was once charged for something I had canceled. I went to customer service on email and they assured me the charge would have been removed even without my notifying them. One day later it was removed. I have contacted customer service for two other issues and within 24 hours they are back to me with very good information.
I like New Chic because I can get good quality styles and fabrics much cheaper than other mail order.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Catherine M.,
Thanks for your order and we are sorry for the inconvenience caused.
Once you placed the order, usually the confirmation email will be sent to your registered email address. Please check your email/spam record later.
Also, you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking). Below is the link.
https://www.newchic.com/account/orderlist.html
Once your order has been shipped, you will receive a shipping advice via your registered email address. If the order is shipped out, the delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best Regards,
Newchic Team