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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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If I could give them a zero or a negative five I would! You think your item is coming from the US, When you finally get notice about shipping, It indicates it's shipping by the United States Post Office. A week after that I got an update, the message is in Chinese, and it clearly states the item is shipping from China. There is no way it will make it in time for Christmas and there was never any way it would have made it in time for Christmas. Plus coming from China means the fit probably isn't correct, the color probably isn't correct I am so angry I can't even begin to say how angry I am. I'm going to try to dispute it with my bank. Do not buy from this company!
I ordered a pair of shoes which did not fit at all. Alis, the customer service rep who worked with me, helped me to figure out what would be the proper size and offered a great deal for getting the proper size to me. They haven't come yet, so I am hoping that we came up with the right answer.
I ordered something and it came in smaller than expected. Instead of shipping it back which would have cost a decent amount of money, I worked with the customer service and got a good discount on the correct size. Other than the time difference which caused a slow delay in communication, everything worked out just fine. I have purchased several things from them and it is worth the extra bit of time for the great discount. Be sure to measure yourself and reference their size charts. The sizing is not the same as here in the US.
Great looking shoes. Soft leather, good quality, price & quick delivery. But MUST get a bigger size.
I've been burned by Chinese websites but I loved these Socofy boots so much I had to take a chance. So glad I did. Delivery within 3 weeks, despite Canada Post being on stoppages and strike looming. Real leather, just like the picture on the website, extremely well made & so comfortable. I just love them. I get compliments every time I wear them. Quality is excellent. I may just order another pair after Christmas, the styles & colours are unique. Great service, great product. Thank you!
I placed 2 orders totalling 7 pairs of shoes. When they arrived, the sizes were incorrect. I contacted them thru Live Chat. They told me I would have to pay to send them back and after receiving them they would resend the order. But it would have cost a little over $100.00 for me to ship them back! Then they offered to let me keep the shoes I couldn't wear and would refund me 20% of what I paid! I spent over 2 hours chatting online with 3 different representatives all to no avail! This company is a pure rip off. I'm out nearly $300 hundred dollars.
Dear Patricia M.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
We have measured the items before selling them.
However, if the product you have received does not meet the size chart, please reflect it to our after-sale customer service as below by email. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We will offer you a reasonable solution. Thanks in advance.
Thank you.
Best Regards,
Newchic Team
Noted:
The size letters vary between different regions and manufacturers.
About the size, you can find all the details about the sizes of each item on every product page by clicking the 'size chart '/ ' size guide '.
To choose the correct size, please take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
I have ordered from NewChic five times and have ALWAYS received my items. Granted, sometimes it has been over a month, but they always contact me via email if something is out of stock and will be delayed. The shoes and boots are amazing and wonderful quality, have only had one pair too small and they were quick to respond to my email and we will be exchanging for one size larger. I will continue to order for myself and gifts for friends and family!
The New Chic representative I dealt w/ was kind, patient & understanding during my entire purchase... we were on a continuous emails trying to figure out how to resolve issues & the process went according & easily... I look forward to purchasing more clothes, & products from this company...
Sincerely, a happy customer
Excellent after-sales service following a problem of too small size of a breastfeeding bra. I was helped to find the most suitable size and I will receive it for free, without return of the first order.
Fantastic customer service at NewChic... I was having problems with a coat I bought and thought I should send it back. I contacted Customer Services (who replied immediately) and were very sympathetic to my problem and tried to help any way they could. I said I would pay to return the item but rather than that NewChic contacted me with a complete refund. I have bought some fantastic shoes and belt from them previously and am very happy, people always comment on how classy they look. Shop here with confidence... unlike some of the other online rip-offs like Cocosa!
NewChic has some very unique products and their service is top notch. I will definitely be shopping with them again.
I am delighted with my shoes. Ithought i wouid not be getting them as they were out of stock. But as i cancelled my order they arived within the next 20 mins at my door... hows that for survice then
Dear nicola l.,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and cannot be dispatched immediately. Also, you can find the estimated dispatched date on the product page. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page. You can see that after you choose the size and color before you order.
Once your order has been shipped, you will receive a shipping advice via your registered email address. After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
https://www.newchic.com/Contact-Us-hc10.html
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
Im so happy that newchic can make me buy cash on delivery. Very helpful n the crew very nice sent me a new email every time when i sent email to them. Thanks a lot. Love it..
Very supportive and prompt responses. I really appreciated the team and customer service department.
I noght the shoes and agter 3 month of normal use i need to throw it. Very bad quality.
*******
Dear Inas E.,
Thanks for your order and we are sorry for the inconvenience.
We are focusing on providing high-quality items for you. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
https://www.newchic.com/Contact-Us-hc10.html
Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now".
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here.
Best regards,
Newchic team
Very honest and efficient set up. Despite the fact that they shipped from China to the Uk, good arrived well on time.
I even got a free shoe following a mix up.
Highly recommended.
I CANNOT BELIEVE THIS BULL$#*!!
I wish I could give 0 stars. I have been waiting for MONTHS for 2 orders (once which has been in transit for a month) and one that is on back order. They "refunded" my order for the boots since "they do not know when they will have them in stock." No one told me this until I had to contact them. They "refunded" it online, but not my bank! They are lying and stealing peoples money! I contacted them today when the order said "refund" last week. They told me NOW they are issuing a refund. SERIOUSLY?! HOW DO THEY GET AWAY WITH THIS?! Such $#*!ing bull$#*!.
Dear Caitlin D.,
Thanks for your order and we are sorry for the inconvenience caused.
Some products in our store are in great demand and cannot be dispatched immediately. Also, you can find the estimated dispatched date on the product page.
As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page. You can see that after you choose the size and color before you order.
After you placed the order, you can log in Newchic account and check the real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Sometimes, the order might be automatically canceled by our system if it exceeds its estimated dispatch time. We will issue the refund within one business day. And refund will be processed back to your original payment method. Please kindly note that we have sent you a email to inform you in details regarding to refund time via your registered email address.
Please try to open that email and check it later there.
For further assistance, we suggest you contact us and give us your order number so that we can check it for you.
https://www.newchic.com/Contact-Us-hc10.html
We will try our best to offer you a best solution. Thank you.
Best regards,
Newchic team
Comme je n'avais pas reçu mon colis, j'ai demandé le remboursement de celui-ci. NewChic m'a demandé de faire quelques démarches, ce que j'ai fais. Malheureusement, je n'ai pas reçu ma commande, alors j'ai recontacter NewChic et on m'a remboursé. Je tiens à remcercier NewChic pour leurs bons services après-vente et leur compréhention. Merci.
This company is located in China and is total rip off. I ordered 6 items only to 5 are no longer available. Worse is I placed order in September and now it is November and I have still not received the one item and NewChic is claiming that it was delivered! Stay away from this vendor!
Dear Nellie I.,
Thanks for your order and we are sorry for the inconvenience.
Some products in our store are in great demand and cannot be dispatched immediately.
Also, you can find the estimated dispatched date on the product page.
As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page. You can see that after you choose the size and color before you order.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number)
Under most circumstances, the delivered status indicates that the carrier has delivered this package successfully. If the addressee didn't receive it, we'd advise you to contact the shipping carrier for clarification and confirm your shipping address information first.
For further assistance, please contact us and give us the order number.
https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you.
Best regards,
Newchic team
I've made several purchases from NewChic.com and been very pleased with everything until last week when the delivery of coats showed a much lower quality than I had grown to expect from NewChic. I emailed them my concern and very quickly received instruction from them on returning the goods. I followed the instructions which included sending a copy of the postage receipt to prove I had sent the parcel and without waiting to receive the parcel back, NewChic refunded me in full via Paypal. NewChic acted in good faith displaying great integrity. They are a company worth doing business with. Well done, NewChic
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Melodie J.,
Thanks for your order and we are sorry for the inconvenience caused.
We are located in Hong Kong, China, and we offer online shopping only and usually the items on Newchic are shipped from China warehouse. And regarding to the tracking information, the translation is available at the bottom-right corner.
If the order is shipped out, the delivery time depends on the countries and the shipping methods. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) Please refer to the shipping methods you chose and the country.
Also, you can log in Newchic account and check real-time order status: My Account -- View Order -- My Order -- Order Tracking.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the after-sale customer service as below by email. Below is the link to the customer service.
https://www.newchic.com/Contact-Us-hc10.html
Customer Service response time: Within 24 hours
Our customer service tries their best to offer you a reasonable solution.
Best regards,
Newchic team