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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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The purchased items finally arrived (it took almost two months), so it is not a fully blown scam after all. However, shipping is ridiculously long, company does not provide a tracking number and dealing with customer service is a nightmare. Shop at your own risk.
My order never arrived, trying to recover my money. Dealing with crooks like NewChick is one thing, but why Facebook is allowing advertising from scam companies like NewChick is totally beyond me. In this case Facebook is eqally, if not more, responsible for scams like that. I'd say stay away from both.
It's very slow process business and it's very hard to get contact.no number nothing so it's difficult to get the order information.
Dear Sherab d.
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method.
Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Here is the contact number to the customer service.
Phone: +00852 -81931379
Office hours: 00:00am to 09:00am GMT+8, Monday to Saturday
We will do the best to help you. Thanks.
Best regards,
Newchic team
I place an order of 2 dresses and 2 hats with a shipping charge of 29.00 for express shipping on April 7,2019. As of 4/18 have not received the order. Looked through my email to find the order had be divided because 3 of the items were out of stock. Which left me with paying 29.00 in shipping for a $9.00 item. This was my first order with them and will be my last. I have asked for a refund but after reviewing some of the comments here I doubt it will be refunded and if I do receive the other order it will be unacceptable in someway... this company should be investigated because I think this many 'mistakes' is just not possible. IMO. It's a scam.
Dear Darleen R.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Newchic is a reliable company. We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color before you order. Hope this tip about how to check the inventory, may help you for the order.
The shipping cost varies depending on location and shipping method.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address, where you can select your preferred option. Hope for your kindly understanding.
Here is the return policy. You can get the details from here. https://m.newchic.com/help_center (selected Return & Refund) or https://www.newchic.com/return-and-refund-hc162.html Claim period: Within 14 days from the date you received the item.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
My gripe is trying to order shoes and my size is always sold out. Plenty of size 7 and 8. I wish you would keep all the sizes in stock. Hint. If you run out of a size that means you are selling a lot of them. Reorder and make yourself some money.
Dear earl h.,
Thanks for your advice.
There is very high demand of the same item and we are coordinating with the supplier. We will continue to adjust the procurement plan according to the order, and reduce the waiting time for customers as much as possible.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color before you order. Hope this tip about how to check the inventory, may help you for the order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
For any further information or assistance, please feel free to contact us. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Best regards,
Newchic team
Ordered 3 pair of shoes only received 2 pair, they were not comfortable so I decided to return them - well they have to be returned at your expense to CHINA! I ended up donating the shoes to Goodwill since the cost of returning the shoes exceeded what I had paid for them. As for the third pair I have yet to receive them and when I tried to get my money back I hit one brick wall after another until I decided my time was more valuable than the frustration and anger it was taking to get the refund. THE WORST INTERNET COMPAMY I HAVE EVER DEALT WITH AVOID THEM!
Dear Linda P.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Here is the return policy. You can get the details from here.
https://m.newchic.com/help_center or https://www.newchic.com/return-and-refund-hc162.html Claim period: Within 14 days from the date you received the item. According to the policy, if you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking) https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
I purchased a dress from this Company on March 3I. Today after more than a month am advising everybody NOT TO BUY ANY MERCHANDISE FROM NEW CHIC. I am thinking it is a scam. My 0rder was delivered without a tracking number and I never received it. I called and they said without a tracking number they can't help me. So I requested they refund my money. They said they can't do that, because it was delivered (?)... It seems that I lost my money.
Please be careful!
Dear ADRIANA S.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Not all the shipping method is with the tracking number. After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
After the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number.) Please kindly check what shipping method you chose. And we deeply apologize for the inconvenience caused.
Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
If you still have not received it after the estimated delivery time, we suggest you contact your post office or you may contact us for the best solution too.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
Well, after reading some of the comments here, I'm now a bit confused, but having purchased several different items there (shoes, and clothing mostly), my experience is basically ok. Indeed, the wait can be long at some orders (over a month), but it's not that important for me. Instead, quality of hem the clothing is made of is good (it's soft, light, and pleasant in touch), and I personally like the clothing characteristic style.
Had around 12 orders with them up to now, all except one arrived exactly as ordered; one of them was cancelled due to being out of stock, but they returned the money two days after finally confirming they won't be able to provide (I'm using PayPal). Now, am waiting for shoes, which I've liked very much, hoping they'll arrive (waiting for the shoes to be restocked within a month). The customer service through live chat was informative and helpful when I contacted them at the order they later cancelled and returned the money for.
Generally, it is quite ok, although there is a room for improvement for sure.
Dear Aleksandra B.,
Thank you for placing your order on Newchic.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method. Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
I recently order 6 Pairs of shoes for a total of $214.04 / $28.00 shipping charge.
2 Weeks later I got a message from them informing that the items were out of stock.
They gave the option to cancel or wait. I cancelled my entire order and 6 days later I got a refund for only $164.00. When I contacted the company they said they were sending one a pair of shoes (obviously the one they had in stock and the one with the lowest price of all) with a shipping charge of 6 pairs. They just manage things at their convenience. For that kind of money I can buy a pair a shoes from a local store and not having to wait a whole month to get a $27.00 one. I am blocking their e-mails now.
Dear Rene T.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color before you order. Hope this tip about how to check the inventory, may help you for the order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
It may due to the split orders that one of your items has been shipped out. We are sorry for the inconvenience caused. Please kindly check if there are any sub-orders.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
Scam company! Stay Away! They sent me the wrong size shoe then said I had to pay another 50% of the cost plus shipping for them to send me the size I ordered. SCAM COMPANY! STAY AWAY!
Dear Jerry K.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. In your case, we suggest you keep in touch with the email team to continue your claim. Here is the return policy. Claim period: Within 14 days from the date you received the item.
https://m.newchic.com/help_center or https://www.newchic.com/return-and-refund-hc162.html You can get the details from here.
We will offer you a reasonable solution according to our return policy.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
We will do the best to help you and sincerely hope you can give us a chance to fix this issue.
Thank you.
About the size, you can find all the details about the sizes of each item on every product page by clicking the 'size chart '/ ' size guide '.
The size range of different products varies. The size letters vary between different regions and manufacturers.
Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered. You can also see the note on the size chart of every products page.
Best regards,
Newchic team
This is the place to come for well made leather shoes the clothing i ordered was way smaller than the indicated sizes. Very disappointed. But overall i gave it a 4 star because what did fit was made well
This company is a disaster. They take too long to send the products, them they said the products are out of the stock, they always tell you the same excuses and also to cancel the purchased and requested the return money, is also a nightmare. I made more than 7 claims from an order I did on January and I'm still waiting for them to resolve. A total disaster! DO NOT BUY NOTHING ON THAT WEB SITE!
Dear Patricia A.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
Some products in our store are in great demand and cannot be dispatched immediately. The approximate days for waiting for being dispatched is marked like"Expected dispatched in xxx business days" on the product page. You can see that after you choose the size and color. Hope this tip about how to check the inventory, may help you for the order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address. Hope for your kindly understanding.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
I am utterly stunned by the poor service of this company. Virtually anything you find on newchic.com, you can find on Amazon and they will at least stand behind the delivery of damage-free goods. I retained the emails and am happy to share them with anyone who interested. I ordered three car seat pockets from them. One was cracked, but usable, the other two were shattered (see attached picture).
I submitted pictures of the broken products and received this response "Since it's too much of a hassle to return, and the item is still usable, could you please accept 200 reward points or a 20% off coupon to settle this case?" ARE YOU KIDDING ME? These items were not remotely usable.
After emailing them again, I got this response "To show our apology, if we arrange a replacement of the item [SKU*******] Leather Car Seat Storage Box[ Color; Beige] to you, is it possible for you to accept?" So they will replace one item but not the other.
At this point I was so exasperated agreed to accept a single replacement - better than nothing I guess. The unit price of these items ended up being over $30. I purchased two more units exactly like the ones I tried to order from newchic.com on Amazon for $13.99 each and free shipping.
I WILL NEVER EVER PURCHASE FROM THEM AGAIN and recommend to all of my friends to avoid them like the plague.
Dear Joel H.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
In your case, we suggest you keep in touch with the email team for the other alternative solutions. https://www.newchic.com/Contact-Us-hc10.html Our customer service tries their best to offer you a reasonable solution through the return policy. Here is the return and refund policy. Claim period: Within 14 days from the date you received the item. https://m.newchic.com/help_center or https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. Thanks in advance.
Best regards,
Newchic team
Very bad item, I got a holder arm ONLY, the item arrived not like described no toys, arm only, big scam no trust, no purchasing from this untruthful site
Dear Evge B.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer service and tell the order number. Below is the link to submit your request with reply by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
There we have specific technical staffs to help solve your problem.
Our customer services will check it carefully and then offer you a reasonable solution. Thank you in advance.
Best regards,
Newchic team
I found a bag i LOVED on this site but they are terrible
I found a bag i LOVED on this site, so despite the bad reveiws, as some said they had actually received the bags I still ordered. I should have listened to the reviews! Waited 2 weeks and contacted them using live chat because order still said pending. After speaking to them, the order suddenly said shipped! I waited 2 more weeks and tracking said 'no tracking details' I spoke to them on live chat again and they said the bag was on its way back to them! They said they could not tell me how, when it had only been posted a few days earlier so had clearly NEVER been on its way to me. I have now asked for a refund and I will update the review when (or if) I get it. LISTEN TO THE REVIEWS (unlike me) and do not order from here.
Dear Pauline B.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method.
Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) Usually it is door delivery service( mailbox/ porch/ front door). However, in some cases, it is Post Office delivery, which is beyond our control. As it is international shipping, it may happen that you need to pick up the parcel or ask your local post office for re-delivery if the parcel is held there, before the collection deadline. We are sorry for the inconvenience caused and hope for your kind understanding.
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html Here is the contact number to the customer service.
Phone: +00852 -81931379 (Office hours: 00:00am to 09:00am GMT+8)
We will do the best to help you. Thanks.
Best regards,
Newchic team
Pinterest should take this ad down. They are helping subscribers get hoodwinked by encouraging them to visit site and subsequently make purchases. All stuff looks like good quality at low prices and so is every other retailers when they have none.
This company is a SCAMMER - BEWARE!
Dear D H.,
Newchic is a reliable company. Many customers have placed the order on Newchic who received the items and love them as well. We offer a massive selection of the latest clothing and accessories for both men and women, new, fresh, and stylish. We are focusing on providing high-quality items for you. For the material, you can check in the description on the product page.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer service.
Below is the link to submit your request with reply by email.
There we have specific technical staffs to help solve your problem.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution.
Thank you.
Best regards,
Newchic team
So this company is a scam. Has anybody figured out how to get refunded for an order that was never shipped. Let's stop complaining and find a way to take this company down. All of their customer service contact information is fake. They do not respond to emails and links to customer care pages are fake. DO NOT BUY FROM THESE PEOPLE! It is a scam. They are out of China and can just take your money without fulfilling your order. Get the message out and stop buying from these people. Post it upon Facebook, Reddit, Twitter and everywhere else. Let's take this company down.
Dear New C.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Usually the email team response time is within 24 hours and we suggest you could check your spam later. Please kindly be noted not to reply any notification-only email.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Below is the step of canceling the order and get the refund.
1. If you have not paid for your order: View Order → My Orders → Cancel → OK. Please note that you can only cancel orders with the status of ""payment pending"" or ""payment declined"".
2.If your order status is ""ready to process"", please contact customer service to cancel the order before shipment. Please note if the order has left the warehouse, we won't be able to cancel it.
Regarding to the refund time, once approved, please refer to the below link to check under the payment method you chose.
https://www.newchic.com/help_center/return-faq169.html
Please kindly check later.
And refund will be processed back to your original payment method.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Here is the contact number to the customer service.
Phone: +00852 -81931379 (Office hours: 00:00am to 09:00am GMT+8)
We will do the best to help you. Thanks.
Best regards,
Newchic team
I asked this company to cancel order within an hour of placing it, because I did not realize they were shipping from Hong Kong, even though their "headquarters" are in London. This posed too many problems, especially after seeing their reviews. Their Chat and online emails are laughable. You don't ever get a person to comnmunicate with. When I finally got a legitimate email, I was unsuccessful in cancelling, as you can see by the following summary of emails.
On Tuesday, March 5 you gave me the following options because not all shoes were available:
Regarding this situation we can offer the following options:
Wait:
Wait for the item(s);
Exchange:
Replace into the other valid items with similar value. Or into the other attributes available. ( the SKU No./product link, size and color)
Cancel:
Cancel the whole order and get the refund.
On March 6, I selected the last one--Cancel-- and you did not follow through with that.
On March 7, You followed up with "Order # *******, the order has left our warehouse
Before we can cancel the order. It has been forwarded
To the logistics company, which is now in process. And thus,
For now we can not cancel the order directly. It should take
Them around 1-2 days to arrange its shipment. We are sorry
For the inconvenience caused."
The order was not shipped until March 9 according to your website, so you could have canceled, as your website promises.
You offer to talk through Chat, but that does not work as the user gets preprogrammed questions and answers. No dialogue is available. You offer me a phone call to a foreign country.
Your company cannot be trusted.
Dear Tanya G.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color before you order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
Order # 62473987, placed on 2019/3/3, was in queue and waiting for dispatch during 2019/3/3 to 2019/03/07. On 2019/03/07, has left our warehouse and later forwarded to the warehouse. Finally it was shipped out on 2019/3/8 by Air Parcel Register. However, due to the time zone difference, it might be delayed in the replying and if you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. We apologize for the inconvenience caused and sincerely hope for your understanding.
Please be informed that the date in your email is the time when the order left our warehouse and it would be processed by the logistic company after that. Normally it would take 1-3 days to prepare and arrange the export procedure.
If you want to cancel your order, you would log in your account and follow the below steps. If your order status is ""ready to process"", please contact customer service to cancel the order before shipment. Please note if the order has left the warehouse, we won't be able to cancel it.
In your case, as the order was shipped out, if you still want to cancel the order after you received it, please kindly reflect it to the after-sale customer service. Below is the link to submit your request with reply by email.
https://www.newchic.com/Contact-Us-hc10.html
Customer Service response time: Within 24 hours
Live Chat: available 24/7.
Here is the contact number to the customer service.
Phone: +00852 -81931379 (Office hours: 00:00am to 09:00am GMT+8)
Our customer service tries their best to offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
I ordered quite a number of things in three separate orders... before i read the reviews. At that time it was too late to cancel. But surprisingly enough, i received everything i ordered even though it took a month longer than expected. I was lucky, after reading the reviews. I wont order from them again but was pleased with what i received.
Dear Susan B.,
Thanks for your order and we are glad that you have received it.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This may be later reflected into the feedback of our customers. The same thing also happens with other online shopping websites on the Internet.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible. At the same time, as you may have already seen, we do not have only negative feedback, but also more positive feedback.
For any further information or assistance, please feel free to contact us. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Have a nice day.
Best regards,
Newchic team
I bought 9 january 2019, five goods. I received only two. I'm waiting for refund... and nothing. TWO MONTHS.
Dear Artur M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
Please kindly check if there is the split orders. If you have ordered multiple items and some of them cannot be dispatched immediately, the order will be split shipped and you can find the estimated dispatched date above in your account center. We are sorry for all the inconvenience caused and hope for your kind understanding.
For any further information or assistance, please feel free to contact us and tell the order number. Below is the link to submit your request with reply by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7. Here is the contact number to the customer service.
Phone: +00852 -81931379 (Office hours: 00:00am to 09:00am GMT+8)
We will do the best to help you. Thanks.
Best regards,
Newchic team
I placed one small order with Newchic. I don't know if I will ever
Receive it but I doubt it. Meanwhile, they faked two large orders that I
Did not place and tried to charge my credit card a lot of money. My
Credit card company called me and told me about them. We had to cancel
The card and get a new one. Big pain. I also checked Newchic's website.
All three orders, real and fake, are actually there, marked "back
Ordered". Lesson learned. No more Hong Kong shopping for me.
Dear Karen T.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color. Hope this tip about how to check the inventory, may help you for the order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking). https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address. Hope for your kindly understanding.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Here is the contact number to the customer service.
Phone: +00852 -81931379 (Office hours: 00:00am to 09:00am GMT+8)
We will do the best to help you. Thanks.
Best regards,
Newchic team
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Dear Bartek K.,
Thanks for your feedback here and we are glad that you have received the order.
If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date.
Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy. And the expected dispatched days will be marked like "Expected dispatched in xxx business days" on the product page after choosing the size and color.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/shipping-methods-hc160.html
Or https://m.newchic.com/help-center/shipping-method The shipping time will be also indicated on the check out page.
Please click the link and you will get more details after you select the country. Not all the shipping method provides with the tracking number. If the shipping method is the Flat Shipping, there is no tracking number.
Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
If you have any additional questions, please feel free to contact us again. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Best regards,
Newchic team