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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I am GLAD I did not complete my order after reading so many bad reviews. They are but just one of many companies with the same tactics now days. SHOP LOCAL!
Is there an option for zero stars? This company is horrible. This ad kept appearing whenever I went online, and it featured at pair or nice looking casual deck shoes for less than $20. I ordered the product and had to wait nearly two months before the product arrived, even though they claimed it would arrive in about two weeks. Nowhere in the advertisement does it mention that this item has to be shipped from China. When I finally received the shoes, they arrived in a plastic bag rather than a box. Who does that? Upon inspecting the shoes, they looked nothing like the ones in the picture. The photo made them appear to be made of canvas and leather. They actually look like they are made from cardboard. The opening of the shoes were warped, plus they were at least one size too large. I contacted the company, and they told me I should have referred to the size chart. I selected the correct size; it's the same size I have been wearing for over half of my life. These were just a poor excuse for shoes. The material is so cheap that there is no way they could be worn outdoors. They are little more than bedroom slippers. I demanded a refund, but the best they could offer was a 50% refund. I decided to cut my losses and accept that rather than not get any money back. This company is a disgrace, and I advise everyone to avoid them at all costs!
Dear Michael A.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
For the material, you can check it in the description of the product page. For shoes, it is mentioned in the description of the product details page that "Package included: 1*pair of shoes(without box) ". We will also improve the packing before shipping.
The size range of different products varies. The size letters vary between different regions and manufacturers.
Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered. You can also see the note on the size chart of every products page.
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the after-sale customer service as below by email. Below is the link to the customer service.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
In your case, we suggest you keep in touch with the after-sale customer service. Our customer service tries their best to offer you a reasonable solution through the return policy. https://m.newchic.com/help_center (https://www.newchic.com/return-and-refund-hc162.html)
Thank you.
Best regards,
Newchic team
I ordered a product and paid shipping to receive it within 1 week. It has been 2 months... I received an email stating due to being so busy it could take 4 to 6 weeks just for the item to be packaged. If you are fine with waiting 2-3 months for your order than NewChic is your place!
Dear Emily L.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color before you order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking). https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address. Hope for your kindly understanding.
If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
I feel very disappointed that i received a brown pair of boots instead of the black pair that i paid for, this so very inconveniencing. I now do not know weather i should pay for another pair or i might end up with something else... Disappointed...
Dear Stephen K.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. But we sincerely hope you can give us a chance to fix this issue and give you a satisfactory solution.
If you are receiving the wrong items, please contact our after-sale customer services. Below is the link.
There we have specific technical staffs to help solve your problem.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution.
Thank you.
Best regards,
Newchic team
NewChic sucks because they do not how to conduct their business. I tried respond to their MASSIVE ad campaign on practically every website that carries ads. I tried to order a pair of shoes. When it came to the checkout page, the language changed to some unrecognizable one, so when I tried to order anyway I got some alert boxes saying? A couple of days later I tried again, and I managed to order in English, I thought. When I completed the transaction, I was taken back to the first page without any acknowledgement that the transaction was successful. I tried again and this time I got confirmation. I paid through my PayPal account. The prices were always in British Pounds. My PayPal account showed TWO transactions. In US dollars the charges were different. My email to NewChic went unanswered. PayPal gave them many days to respond (why?) so I am waiting. I WILL NEVER SHOP WITH NewChic. Never. Their website is very unprofessional, confusing.
Dear Zenon O.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
In some rare case, it might happen that the language was changed into the corresponding language, after you add the shipping country. We are sorry for the inconvenience caused.
However, you can easily change the language/currency. If website on computer, you can change into your preferred language/currency on the upper right-hand corner of every page. If website on phone or APP, you can change it in the bar of language/currency on the upper left-hand corner of the homepage/account.
Once you placed the order, usually the confirmation email will be sent to your registered email address. Please check your email/spam record later.
Also, you can log in Newchic account and check order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Usually the email team will reply within 24 hours. If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
For any further information or assistance, please feel free to contact us. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
We will do our best to assist you. Thank you.
Best regards,
Newchic team
They charged my paypal account on 1-7-19 and paypal does not have much information except for an email. I would like to know where my items are. I ordered a coat and some boots and have not rec'd either.
I will delete this company from coming into my emails. Not reliable.
Dear Guietta P.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
In your case, we suggest you contact the customer service and tell us the PayPal invoice ID(8 digits) or the PayPal email address in the link below to protect the privacy. https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
I ORDERED EARLY DECEMBER and I still have not received. Ive contacted them numerous times, they don't have tracking numbers for your items nor can they tell you where your order is. There has got to be something we can do to stop this company from ripping people off!
Dear C N.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking)
https://www.newchic.com/account/orderlist.html
There if the order is shipped out, you can find the tracking number/information if you have chosen a traceable shipping method. (If the shipping method is the Flat Shipping, there is no tracking number.)
Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
The tunic that I ordered is very good quality in fit, material and sewing. My order came in a timely manner and I am very pleased with the transaction. I would definitely order from them again
I did not get what I purchased.
The details and description of the item is a lie and do not match. Very disappointed.
Dear Nozmol A.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
If the product you have received does not meet the information on the product page, or the item has any quality problems, we suggest you reflect it to our after-sale customer services.
Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
There we have specific technical staffs to help solve your problem.
Customer Service response time: Within 24 hours
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. Thank you.
Best regards,
Newchic team
Plain robbery! During the last days of December I ordered a jacket and I zm still waiting for it. I complaiede and they told me that the merchandise was not available, however they charged me for the merchandise as soon as I ordered knowing that they didn't have.
It. I am still waiting for the refund. I will file a complaint with my credit card and I will never ever buy anything from this company. They think that because they are far away they can do whatever they want. But we are in the United States and we have rules and laws to protect consumers.
Dear Teresita M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color.
You can not only find the estimated dispatched date on the product page but also on the page of the order status in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address. When you receive the email, please try to open the email and select your preference there. Hope for your kindly understanding.
Regarding to the refund time, once approved, please refer to the below link to check under the payment method you chose.
https://www.newchic.com/help_center/return-faq169.html
For any further information or assistance, please feel free to contact us. Below is the link. https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Best regards,
Newchic team
Three hours after I placed an order it was $7 cheaper. I contacted them by chat (only way). They wouldn't refund the difference or cancel the order. The worst customer service, kept me in a chat for an hour. I told them to cancel my account and I will never do business with them again. WORST COMPANY
Dear Barry A.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Due to the promotion or seasons, the prices may be updated. Please kindly be subject to the current prices on the product page. Please also be noted that you view the price after you selected the same country and the same currency.
If you want to cancel your order, you could log in your account and try the below steps: View Order → My Orders → Cancel → OK.
Please note that you can only cancel orders with the status of "payment pending" or "payment declined".
If you have completed the payment and your order status is "ready to process", please contact customer service to cancel the order before shipment. Please note if the order has left the warehouse, we won't be able to cancel it.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
Not to be trusted. Never received my order. I suddenly received an e mail from NewChic canceling my order after weeks of waiting. No refund and no explanation.
Dear Fahmy h.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking). https://www.newchic.com/account/orderlist.html
You can check the history of the order status.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
Sizes are SO far out of wack, you'll never find anything fits! It's cost prohibitive to return items ($65 from Canada for 3 light weight tops) and they know that. Even state it in their emails about return policy. Quality is sub- par too. Don't waste your time and hard earned money.
Dear Donna C.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. If you are returning unwanted products (with no quality defects), please note that the returning shipping cost and import tax of one way will be on customer. Regarding to the shipping fee of the returning which is beyond our control, Newchic can not give you advice or information about and we strongly recommend you go to the post office to have a quotation.
Usually it will fit you well, if you take our 'size chart '/ ' size guide ' as the standard reference and choose a suitable size based on your measurement.
In your case, as you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please keep in touch with our after-sale customer service for the reasonable solution based on the refund and return policy.
https://www.newchic.com/Contact-Us-hc10.html
Our customer services will check it carefully and then offer you a reasonable solution. Thank you.
Best regards,
Newchic Team
It's warm and comfortable, to be fair, but it isn't a quality item. The zip is too small and flimsy, and broke after two weeks of light use. A week later a button came off. If you want anything robust, look elsewhere.
Dear Andrew M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer services.
Below is the link.
There we have specific technical staffs to help solve your problem.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution. Thank you.
Best regards,
Newchic team
I placed an order on 11/4/18 final item was received on 1/10/19. More than 2 months, and the slacks I ordered shrunk to 3" ABOVE my ankles in cold water wash... TOTAL WASTE OF $$$ AND TIME. USE THIS SITE WITH CAUTION. EVRYTHING and I mean EVERYTHING is sub-par and runs small
Dear Marie D.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
The delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) Sometimes, it may get order delayed due to poor weather conditions, slow customs clearance procedures or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
In your case, as the product you have received does not meet the information on the product page, or the item has any quality problems, we suggest you contact our after-sale customer services.
Below is the link.
There we have specific technical staffs to help solve your problem.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer service tries their best to offer you a reasonable solution.
Thanks.
Best Regards,
Newchic Team
After almost 25 days i received first item of 5 items i ordered, wrong color and low quality. I will try to return and cancel other items if possible
Dear Raja I.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
We are sorry that you received the wrong color. In your case, as the product you have received does not meet the information on the product page, or the item has any quality problems, we suggest you contact our after-sale customer services.
Below is the link.
There we have specific technical staffs to help solve your problem.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer service tries their best to offer you a reasonable solution through the return policy.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. Thanks.
Best Regards,
Newchic Team
I wear size 8 shoes and I ordered. They were bigger and I ordered 7.5. They were also bigger. I paid money on both occasions. Now I wanted them to refund my money with postage and they declined to pay the postage.
Very un trusted company and I would nor recommend any one to buy from them.
Dear Jay N.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
The size range of different products varies. The size letters vary between different regions and manufacturers. To choose the correct size, please take our size chart as the standard reference and choose a suitable size based on your measurement, not the usual size you ordered.
Here is the return and refund policy. You can get all the details here.
https://www.newchic.com/return-and-refund-hc162.html
If you are returning unwanted products (with no quality defects), please note that the returning shipping cost and import tax of one way will be on customer. Sorry but hope you could understand it.
We have measured the items before selling them. However, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please reflect it to our after-sale customer service. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
Customer Service response time: Within 24 hours
In your case, due to the size problem, please keep in touch with our after-sale customer service for the reasonable solution based on the refund and return policy. Our customer services will check it carefully and then offer you a reasonable solution. Thank you.
Best regards,
Newchic Team
First of all, extremely slow shipping - despite stating at the time of the purchase that the order would arrive in 15 working days with the shipping method I have chosen (and paid extra for!), it took one and a half month to arrive.
Secondly, I got no notification whatsoever that one of the items I ordered was out of stock, and if I hadn't contacted the customer service myself (out of sheer curiosity of why my order status is still not shown as shipped several days after payment), the issue would not have been resolved.
The overall experience was very stressful, especially beacuse the communication was very bad and I find it outrageous that
A) if a product is out of stock, it is not signaled on the page and is still shown as available for purchase, and
B) when the customer realizes this, they cannot get a refund, only choose another item instead that is in stock,
C) the people in the customer service speak English very bad,
D) the indicated shipping times are misleading.
Today that my order finally arrived (for reference, I placed the order on the 3rd Dec 2018 and got it on the 15th Jan 2019), i can state that one of the items out of the two I purchased is at least good quality, but the other one is quite poorly made and a bad material, does not quite fit the original item description.
As a discontent customer, I am at least sure not to make the mistake of buying anything from Newchic ever again.
Dear Janka H.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like "Expected dispatched in xx business days" on the product page, after you choose the size and color. Please kindly check after you selected the attributes.
Also, you can find the estimated dispatched date on the product page or on the page of the order status in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address. When you receive the email, please try to open the email and select your preference there. Hope for your kindly understanding.
Once your order has been shipped, you will receive a shipping advice via your registered email address. The delivery time depends on the countries and the shipping methods, beginning from the Shipping Date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer services.
Below is the link to send the email.
There we have specific technical staffs to help solve your problem.
https://www.newchic.com/Contact-Us-hc10.html
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution.
Thank you.
Best regards,
Newchic team
I placed a large order, ordering sometimes the same items in different sizes not knowing which size would fit best, intending to return the ones that did not fit. I ended up wanting to return most of the order due to poor quality. Items have to be returned to China. I packaged them up and took them to the post office. Months later the tracking said the items made it to China but had not been delivered. I filed a claim with the post office. I just received a letter saying China post office is returning them to me. Why? I want them to be delivered. I still have not received them. The postage was EXPENSIVE and the items are being returned to me again. At this rate I will spend more in postage than the amount of my potential refund. I honestly believe that is the system they have. DON'T ORDER ANYTHING UNLESS YOU ARE WILLING TO KEEP IT AND PAY FOR IT EVEN IF YOU HATE IT. NO RETURNS.
Dear Nina W.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Here is the return and refund policy. You can get all the details here.
https://www.newchic.com/return-and-refund-hc162.html
If your are returning the items, please kindly refer to the link above to check the process and usually the returning address is not the one on the shipping label.
Regarding to the reason of the shipment return, we suggest you keep in touch with the post office for more details.
For further assistance, please contact the customer service and give us the order number. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic Team
Ordered xmas gift in early Dec 2018. Still haven't receieved! Customer "service" keeps replying that it shipped Dec 20, but that's the day a tracking # was requested. Tracking shows it has NEVER been delivered to USPS, but cust svc can't read. I would give a 0 if I could. DON'T ORDER FROM NEWCHIC!
Dear Joel R.,
Thanks for your order and please don't worry.
We really understand your situation, it is normal that the logistic company does not update the exact information on regular basis. Sometimes the logistics information has not been updated due to poor weather, necessary customs procedure or standard processing time in post office, which are beyond our control.
Usually the package will be delivered on time. If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.)
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too.
Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Monroe V.,
Thanks for your feedback. Newchic is a reliable company.
As a shop that does numerous shipments every day, it is normal that in some cases, some unexpected situations might happen. This may be later reflected into the feedback of our customers. The same thing also happens with other online shopping websites on the Internet.
However, we constantly work doing our best to solve these problems and offer our customers the best service possible. At the same time, as you may have already seen, we do not have only negative feedback, but also more positive feedback.
For any further information or assistance, please feel free to contact us. Below is the link.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
Here is the contact number to the customer service.
Phone: +00852 -81931379 (Office hours: 00:00am to 09:00am GMT+8)
We will do our best to assist you. Thank you.
Best regards,
Newchic team