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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Was promised return if I did not like. After receiving these CHEAP shoes I realized I had to return to China with me paying which would cost as much as the shoes. IF they would give me a credit it would be months so I called Citi Card and they gave me refund without dealing with these crooks.
I did buy few 3D pictures and decoration mirrors all was garbage and through them away.
How easy they are rubbing people.
Dear Yahaya b.,
Thank you for placing your order on Newchic.
Newchic is a reliable company. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Our customer service tries their best to offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
They are happy to take your money and offer a speedier delivery for an increased fee but do not deliver and expect you to just keep on waiting even though you've paid extra for shipping. A complete SCAM. Do not even bother.
I would add a pic of my purchase but I haven't received it. I could instead give a picture of my credit card receipt to show that they have taken my money.
Dear Jon M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Newchic is a reliable company. Many customers have placed the order on Newchic who received the items and love them as well. After you placed the order, you can log in Newchic account and check real-time order status.
For any further information or assistance, below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Best regards,
Newchic team
I was bombarded with advertisements about New Chick they had some good prices so I figured I would give them a try. Big Mistake! I placed an order with them for some shoes on 21Mar19 It is now the middle of Apr and guess what no shoes and nothing but a run around from customer service. I was told shipping takes 7-45 days when I inquired about my order on 23Apr19. I had a bit of difficulty believing this but I figured to give them the benefit of doubt. I just got off the computer today 12May19 I was talking to customer service and now they are saying 60 days for standard shipping. I tried to press the customer service agent when I could receive a refund and there only answer is if they don't arrive by 27Apr19 I can return the product and start the return policy. I am at a loss how I can return a product that I haven't received. I guess in the future I should not give anyone a chance and deal only with companies in the United States because the ones in Hong Kong and China are just unreliable at best and if you attempt a refund they just cut you off from chat like they just did with me. I was nothing but respectable and asked only one question when can I expect a refund on merchandise I paid for and never received. I am really not going to sweat loosing thirty some dollars but its the principal of it. I expect that when 60 days rolls around they will come up with another excuse, run around or an out right lie maybe they will say wait 90 days next I wonder who they use for shipping maybe it's an old china man in a row boat.
Dear Steven M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy.
Some products in our store are in great demand and cannot be dispatched immediately. You can find the estimated dispatched date not only on the product page before your order, marked the words like ""Expected dispatched in xx business days"" on the product page, after you choose the size and color, but also in your account center.
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address, where you can select your preferred option. Hope for your kindly understanding.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
If the order is shipped out, the shipping time is decided by shipping methods and countries, beginning from the shipping date.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/help_center (select Shipping Methods)
Please click the link and select the countries to get more details.
The shipping time will be also indicated on the check out page.
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too. For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
The designs are great, the quality is poor, the sizing is way off. The materials are very thin and the photos are deceiving. Even worse is they don't post the really negative customer reviews like the ones I've submitted. I have made several purchases, some were just satisfactory and some were very disappointing. The return shipping costs are much more than the cost of the items, so I won't buy from them again.
Dear Selena J.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Here is the return policy in the Help Center. You can get the details from here. https://www.newchic.com/help_center (select Return & Refund) If you are returning unwanted products (with no quality defects), please note that the returning shipping cost and import tax of one way will be on customer.
For the material, you can check it in the description of the product page. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Our customer service tries their best to offer you a reasonable solution through the return policy. Regarding to the product reviews, please kindly check allow a few more days to audit. Thanks in advance.
Best regards,
Newchic team
Let me start by saying I have no problem with the clothes being from china, I have a problem with it being SHIPPED FROM CHINA WITHOUT ME KNOWING BEFOREHAND. The site is deciteful portraying itself with ads of white models and an American name, with no hint of it being international whatsoever. It took me weeks to even recieve a confirmation receipt, and when I called in to ask why, they told me items that I ordered were out of stock and they were waiting for it to be in stock to ship it to me. This was 2 WEEKS after I had made my order. I never would had found out if I had not called. I've ordered from Asian sites before and if you're not Asian I must warn you. The sizes run smaller since asian frames are generally smaller. If you're husky this site is not for you since the clothes also run pretty form fitting, if you're skinny it would bring out the muscles you do have and actually make you look pretty good, but if not it will show the chunks you dont want people to see.
Dear Son B.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. We are located in Hong Kong, China, and usually the items on Newchic are shipped from China warehouse.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like ""Expected dispatched in xx business days"" on the product page, after you choose the size and color before you order.
If the order is shipped out, the shipping time is decided by shipping methods and countries, beginning from the shipping date.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address, where you can select your preferred option. Hope for your kindly understanding.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered. And please pay attention to the “please note” in description section on product page or in the "size guide".
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
Great customer service, quick replay and quick solution A++++
I highly recomennd this place and will purchased again
I have read a lot of customer complaints and now I join the crowd. I have no problem with what I order being made in China. But they don't tell you your order will ship from China which is totally BS. When they say it will take 45 days to deliver they mean it. WTF keeps this site in business. MY first and last order was made glad they only got me $20.00.
Dear Mark A.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy. If the order is shipped out, the shipping time is decided by shipping methods and countries, beginning from the shipping date.
Here is the link about the shipping methods and estimated delivery time.
https://www.newchic.com/help_center (select Shipping Methods)
Please click the link and select your country to get more details.
The shipping time will be also indicated on the check out page.
Also, you can log in Newchic account and check real-time order status: My Account -- View Order -- My Order -- Order Tracking. https://www.newchic.com/account/orderlist.html
If you still have not received it after the estimated delivery time, please contact your post office or you may contact us too. For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
Nice products. They wrote to tell me there was not an item anymore and asking if I wanted to wait ou to cancel that specific item. Everything came in good conditions and in time.
The trousers look nice, but they are not long and wide like in the photo! I'm normally a size 12 and I'm only 160cm tall and the trouser are both tight and short on me. If I wanted them to look like in the photo I would probably have needed a size 16 or more!
Dear Krissie M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
For the material, you can see it in the description of the product page. Regarding to the size, we have also measured the items before selling them.
The size range of different products varies. The size letters vary between different regions and manufacturers.
Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered. And please pay attention to the “please note” in description section on product page or in the "size guide".
If the product you have received does not meet the information including the size on the product page, please kindly feel free to contact the after-sale customer service.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Our customer service tries their best to offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
Too small, it VCOST 110.00$ TO RETURN THE TWO COATS, IT NOT WORTH IT, THE POSTAL SERVICE IS THE CHEAPTES ROUTE!, TO CHINA 110.00$ UPS0156. 00 MAYBE I GET A DISCOUNT ON THE SHOES I JUST BOUGHT!
Dear Alphonso A.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Here is the return policy. You can get the details from here. https://m.newchic.com/help_center (selected Return & Refund) or https://www.newchic.com/return-and-refund-hc162.html Claim period: Within 14 days from the date you received the item. According to the policy, if you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item. If you have a unique situation that is not covered in the policy above, please contact us.
Usually we have measured the items before selling them. The size range of different products varies. The size letters vary between different regions and manufacturers. Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered. You can also see the note on the size chart of every products page.
If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please reflect it to our after-sale customer service.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
We will do the best to help you.
Thank you.
Best regards,
Newchic team
I've ordered from them twice. As long as you don't mind waiting about a month on your stuff, it's a great company. But seeing as they are overseas it's expected. Remember to order up 2-3 sizes too.
To Whom it may concern,
I just came from the post office to return your merchandise, which was the wrong size..... because of your very unprofessional sizing system. It would cost me $24.00 to return these items to China. Why am I being asked to pay for return shipping when the mistake was yours?
My experience so far with your company is beyond terrible. I went on line to see your reviews and I am certainly not the only one to think so. I have never read such horrible reviews of a company..... and there were hundreds of them.
If I thought you were a reputable company I might have considered paying for the return. When I read how many people are still waiting for their refund I decided not to waste any more money on you.
I told you I am a clothing designer. I have done business all over the world and I can tell you that you are giving your Country a very bad name. If you think you will succeed in America doing business like this you are very wrong. I accept that I made a big mistake doing business with you and I assure you it will not happen again. I will tell everyone who will listen about this bad experience and add my story to the hundreds of others online. My biggest mistake was not looking at the reviews of your company before buying. YOU DO NOT KNOW HOW TO DO BUSINESS IN AMERICA!
A truly disgusted customer,
Judith Hason
Dear Judi H.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Usually we have measured the items before selling them. The size range of different products varies. The size letters vary between different regions and manufacturers.
Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered. You can also see the note on the size chart of every products page.
Here is the return policy. You can get the details from here.
https://m.newchic.com/help_center (selected Return & Refund) or https://www.newchic.com/return-and-refund-hc162.html Claim period: Within 14 days from the date you received the item. According to the policy, if you want to return an item with no quality issues, customers will be responsible for paying the return shipping fee and then the refund or exchange will be processed once we have received the item. If you have a unique situation that is not covered in the policy above, please contact us.
If you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please reflect it to our after-sale customer service.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
We will do the best to help you.
Thank you.
Best regards,
Newchic team
Après 30 jours d'attente, j'ai reçu des chaussures, rien avoir avec ma commande. J'ai payé 120, reçu une facture de 3 avec chaussures poubelles,
Dear Makil s.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are. For the material, you can check in the description on the product page.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer service.
Below is the link to submit your request with reply by email.
There we have specific technical staffs to help solve your problem.
https://www.newchic.com/fr/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution.
Thank you.
Best regards,
Newchic team
DO NOT BUY ANYTHING FROM NEWCHIC.COM! It took 7 weeks for a jacket to arrive, that in the end, was ill-fitting and made of terrible fabric! Per their charts I'm a Large, and to be safe I ordered an XL, and that was still way undersized. Also, 3 out of 4 items I originally ordered were out of stock and they didn't confirm this for 3 weeks! Horrible Chinese garbage! Sending it back was way too much trouble and you have to pay for shipping. DO NOT BUY ANYTHING FROM NEWCHIC.COM!
Dear M A.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy.
You can find the estimated dispatched date of every item not only on the product page before your order, but also in your account center.
Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like ""Expected dispatched in xx business days"" on the product page, after you choose the size and color before you order.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address, where you can select your preferred option. Hope for your kindly understanding.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
When I see the ad online, shoes are a reasonable price. When I go to the selection page, they are thousands of dollars per pair. This is scary. One mistake and you are cleaned out. Glad I did not complete an order.
Dear James C.,
Thanks for your feedback.
Please kindly check if you are using in the same currency as the one showed in the advertising before you are viewing the price.
If website on computer, you can change into your preferred language/currency on the upper right-hand corner of every page.
If website on phone or APP, you can change it in the bar of language/currency on the upper left-hand corner of the homepage/account.
If you still have any doubts about the price of the items you saw, please feel free to contact us and send us the screenshots to show the problem. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do our best to assist you. Thank you.
Best regards,
Newchic team
They sold me something they don't have in their stock. When I asked why, they just said god bless you, you are a wonderful customer... Doesn't get any worse than this site, STAY AWAY!
Also every action takes a lot of time.
Dear Eren K.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We truly understand how frustrated you are and feel terribly sorry for all the inconvenience caused. Some products in our store are in great demand and cannot be dispatched immediately. As you might be aware, for these items, we have marked the words like ""Expected dispatched in xx business days"" on the product page, after you choose the size and color before you order.
You can find the estimated dispatched date not only on the product page before your order, but also in your account center.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders(--Order Details/Order Tracking).
https://www.newchic.com/account/orderlist.html
As soon as there are updated news of the expected dispatched date, we will inform you via your registered email address, where you can select your preferred option. Hope for your kindly understanding.
For further assistance, please contact the customer service and give us the order number. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
If you want to get the quick response in urgent case, please contact us by live chat as live chat is available 24/7.
We will do the best to help you. Thanks.
Best regards,
Newchic team
Bad service, Takes to long to arrive, chart size is wrong, I lost my money, to big on me... I had to give them away
Dear Sonia G.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
If the order is shipped out, the delivery time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html (weekends are not included.) It may get order delayed due to poor weather conditions, slow customs clearance procedures, strikes or other unexpected circumstances, which is beyond our control. We are trying to improve our shipping service as well. Hope for your kindly understanding.
Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered. You can also see the note on the size chart of every products page.
However, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please reflect it to our after-sale customer service.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
We will do the best to help you.
Thank you.
Best regards,
Newchic team
I bought a T shirt from them with an elephant and a Holy Moley on it. The fabric was not cotton or even poly cotton. The image was on thick plastic which looks cheap. The seams weren't matched up or overstitched and the cutting meant the raw edges looked untidy.
Dear Lynn M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
For the material, you can check in the description on the product page.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact our after-sale customer service. There we have specific technical staffs to help solve your problem.
Below is the link to submit your request with reply by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Customer Service response time: Within 24 hours
Our customer services will check it carefully and then offer you a reasonable solution.
Thank you.
Best regards,
Newchic team
What can I say Beautiful shoes. Good Looking, stylish, comfortable, Great colour, attention to detail hand made. One very happy customer. This is a wonderful gift for my wife. Thank you NewChic
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robert J.,
Thank you for placing your order on Newchic.
Newchic is a reliable company. In your case, as you are dissatisfied with the items you received, please reflect it to the after-sale customer service and describe the problem. There we have specific technical staffs to help you solve your problem.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Our customer service tries their best to offer you a reasonable solution based on the information provided. Thanks in advance.
Best regards,
Newchic team