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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I wear a medium shirt from L. L. Bean, Lands End and Territory Ahead. I Ordered two mens medium shirts from New Chic. They took 3 weeks to get here. One was labeled Large, but was so small I could not even get it on. The other was labeled extra large but was so small I could tear it by bringing my arms in front of me.
Okay, so first of all, NO their measurements are NOT what the sizes truly are. I ordered 2 shirts according to their sizes and they are both so small, they are useless to me, One was SKU******* and the other was SKUB******* (and THAT one looked nothing like the picture! They must have had it tucked together in the back for the picture because it was as wide as it was long!) I usually wear a sz Large and I ordered both of them in an XL and they are still too small. And the WORST item, which was the only reason I ordered anything from them, were these shoes: SKU*******, The pic they has on their site was SO different than they really look. The one they have on there now looks like them, but the other pic was a beautiful darker blue and you didn't see all of the stars and silly other designs in them at all, I was SO disappointed I actually cried. Nad, of course, in order to get any type of refund, I would have to pay almost $40 to ship it all back. I really should know better. Rotita.com is the only company in Asia that is worth anything. Their clothes are well made and the fit is true. AND, their pics look like the actual clothing! SHAME ON YOU NEWCHIC!
Dear Kathi M.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
In your case, please keep in touch with the after-sale customer service and we will set your case on priority to the senior staffs. https://www.newchic.com/Contact-Us-hc10.html The specific staffs to help you solve your problem based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund).
Thank you.
Best regards,
Newchic team
Ordered the items I wanted. Paid for items, shipping and import fees. A week or so later receive an email saying 2 or the 3 items ordered were out of stock. All while still advertising in stock. Canceled items not available and received refund very quickly. No reduction of shipping or import taxes, so items became greatly overpriced. 2 months and still waiting for the one item they say was available. Will never order from them again. May not actually be a scam, but certainly feels like one.
Dear Richard S.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Usually the products you saw on the advertising are for sale currently. However, some products of the different attributes in our store are in great demand and cannot be dispatched immediately, marked "Expected dispatched: xx business days", not only on the product page after you choose the attributes before your order, but also in your account center after you placed the order.
If unfortunately the order can not be shipped on the expected dispatch date, you will be informed via the registered email address, where you can select your preferred option.
For more details or further assistance, please submit your request at https://www.newchic.com/Contact-Us-hc10.html Thank you.
Best regards,
Newchic team
Sandals I ordered look only vaguely like the pictures on the web site, I tried to do a return because the quality was so bad but they will not send me a return label. Customer service sends the same generic reply over and over, I have been dealing with this for a couple of weeks and I am done! Buyer beware!
Dear Sheila M.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
You can find the return policy on the product details page and the help center, where you can find the shipping fee of the return. ( https://www.newchic.com/help_center selected Return & Refund).
In your case, please reflect it to the after-sale customer service and below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution The specific staffs to help you solve your problem.
Thank you.
Best regards,
Newchic team
Good quality of products.
Most of the time quick delivery
And very good relations with the customer if there is any problem
To whom may concern,
NewChic sent me the shoes I was ordered. It is so terrible.
I am never buy again at this service
Dear ky N.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Our customer service tries their best to offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
Found a link on site jabber that did get me to customer service. That's the good news. They state that I am responsible for return shipping AND any customs charges that "may apply". The heck with that. Maybe we can make the money back using the tariffs soon to be implemented. Buy American!
Dear Ray J.,
Thank you for your feedback here. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
In your case, please keep in touch with the after-sale customer service and we will set your case on priority to the senior staffs. https://www.newchic.com/Contact-Us-hc10.html The specific staffs to help you solve your problem.
Thank you.
Best regards,
Newchic team
Saw these cute looking shoes on their website. Ordered them and they finally arrived today; 32 days later. Chinese writing on the front of the bag was the first tip off. The shoes were inside of two flimsy bags. No box, just a plastic bag. They were so misshapen from being folded over, neither of the two pairs fit. Looking for a way to return them but there is no documentation inside the bags nor can I seem to find a "contact us" on the website. Looks like we're just out $52. Buyer beware.
Good designs and photography of items but poor execution (production)... and worse customer service. Save yourself the aggravation and shop elsewhere.
Dear MJ H.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Our customer service tries their best to offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
I bought some bathing suits from them, which I always order online and never had a problem before with Lands End or Swimsuits.com. They were all too big so I had to return. $24 dollars to return, negating ANY savings I had from ordering with them, plus I paid expedited shipping so I'd have for my vacation, which was not fulfilled. They require postal service for returns (no UPS or Fedex) which I do not have near my office, so my husband had to return for me. He was furious at the cost of the returns. I also ordered two pairs of shoes, (the one that arrived one was in ok condition, nothing spectacular despite all the positive reviews I read, which I'm now believing are a scam). I would absolutely and without reservation never order from this site again. Totally not worth the price or trouble of returning if you need to do so, and you can't count on delivery times being appropriate to what you spend on the shipping. I could only get approval for the returns by contacting the live chat, which I had to do 3 times because the site is so confusing. They do not offer an email address, and they ask you to fill out a form during the live chat that does not even link to any page! You get what you pay for! Buy American if you are in America!
Dear Brenda F.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
You can find the return policy on the product details page and the Help Center, where you can find the undertaker for the shipping fee of the return. (https://www.newchic.com/help_center selected Return & Refund).
In your case, please keep in touch with the after-sale customer service and we will set your case on priority to the senior staffs. https://www.newchic.com/Contact-Us-hc10.html
( Slide to the "After-sale Topics"/ “ Pre-sale Topics ”, choose a topic and click on "E-mail Us Now".)The specific staffs to help you solve your problem.
Thank you.
Best regards,
Newchic team
Very poor quality clothing! I reached to pull down a pair of pants from New Chic and quickly ripped a hole. I did it again when adjusting the pants in a different location. Avoid this store!
Dear ALVIN P.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution
Our customer service tries their best to offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
I was so impressed with the clothing on the website that I decided to give it a go. This was absolutely one of my worst decisions I have ever made in my life. First, the clothes look nothing like the ad. As an aside, you need to know that I am a plus size woman and nothing was true to my size. Consequently, I attempted to return the clothing only to find out that they were located in a foreign country - Asia. If that wasn't bad enough, they asked me to send a picture of myself in the clothing in order to get a refund. On top of that, they wanted me to pay for the shipping (which upon investigation was totally outrageous). I purchased over $200 worth of clothing and ended up donating all of the dresses to Goodwill Industries because shipping cost would have been more than the cost of the dresses. In the end, I was hesitant to donate the dresses to the Goodwill because the quality was so poor that I kinda think that they would probably toss those "imitation" dresses out! Again, DON'T DO IT!
Dear Demy C.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
You can find the return policy on the product details page, and the help center (https://www.newchic.com/help_center selected Return & Refund).
The picture of the product and measurement scale should be visible, which will help confirm the issue and process the request.
In your case, please keep in touch with the after-sale customer service and below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html The specific staffs to help you solve your problem.
Thank you.
Best regards,
Newchic team
What you get has nearly nothing to do with what you ordered. What you get is damaged, unfinished or falling apart!
Dear Cornelie W.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/fr/Contact-Us-hc10.html
Our customer service tries their best to offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
This is a horrible company. I loved some shoes that I saw them advertising. When I went to their site I saw another pair I really liked. So I ordered them. As long as I was ordering them, I also ordered some underwear. On May 27, one month and 10 days after my order, I receive notice that my order was canceled because they did not have the shoes in stock. Nevertheless, they had sent me an advertising for those exact shoes which they don't even have. I only ordered the underwear item because I was enticed into ordering the shoes.The underwear article arrived and Instead of the extra small which I ordered, I received a large medium. They want me to pay for registered mail to China to return the item. I'm arguing with them and demanding a full refund, since they sent me an item that was clearly the wrong size. I have spent a couple of hours on this already and they charge my credit card for the item. I would never recommend that anyone deal with this business
Dear Tovah G.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
Due to the great demand of some items which cannot be dispatched immediately, you can find the estimated dispatched date marked the words like "Expected dispatched: xx business days", not only on the product page after you choose the size and color before your order, but also in your account center after you placed the order.
You can find the return policy on the product details page, and the help center (https://www.newchic.com/help_center selected Return & Refund).
In your case, please keep in touch with the after-sale customer service. https://www.newchic.com/Contact-Us-hc10.html The specific staffs to help you solve your problem and find you a reasonable solution based on the return policy. Thank you.
Best regards,
Newchic team
The online store has many different products
The quality of the products is excellent in comparison to prices as well as in the number of options for product categories and goods displayed on site
Note on the site
1. The product is often requested, not available and waiting until it is available.
2 - The cuts are excellent and make the purchase enjoyable until the decline of some prices you find that it was not reduced on the basis of the site.
3. The shipping takes a very long time to the other sites although the approximate timing of the shipment is written it depends on the availability of the product and the delay in getting it out of the warehouses.
4. Sizes on the site are designated or equipped for residents of East Asia, where they are somewhat small for people from the Middle East, Measurements must be ascertained by the meter scale
The site is very good and can be very useful but you should note the points above
Dear BABEAR M.,
Thanks for your feedback.
Total Delivery Time = Processing Time(including the expected dispatched days) + Shipping Time. The processing time varies based on the items you buy. Due to the great demand of some items which cannot be dispatched immediately, you can find the estimated dispatched date marked the words like "Expected dispatched: xx business days", not only on the product page after you choose the size and color before your order, but also in your account center.
More information, please kindly view the Help Center first. You can find the Frequently Asked Questions. Below is the link.
https://www.newchic.com/help_center
For further assistance, please submit your request at https://www.newchic.com/Contact-Us-hc10.html, with our reply in 24 hours by email. Live chat as live chat is available 24/7. Thank you.
Best regards,
Newchic team
I think their operations in Asia, and in Philippines are better than in other countries. Once you order, someone calls back to confirm the order and you generally wait 3 weeks. Additionally there is COD option which is very convenient. I have ordered previously & fit was ok (same as their charts).
Ordered an item. It took 3 weeks before they responded saying the item is not available. I clicked for a refund and it is over a week now my account has not been refunded. It is very clear newchic are scammers/fraudsters. Users please beware
Dear Oyakhilome e.,
Thank you for placing your order on Newchic. Newchic is a reliable company.
We are sorry for the issues you have experienced. Some products in our store are in great demand and cannot be dispatched immediately. You can find what marked like "Expected dispatched: xx business days", not only on the product page after you choose the size and color before your order, but also in your account center.
Once approved, the refund will be processed back to your original payment method. Please kindly note that you will be informed in details of refund time via your registered email address. For further assistance, please submit your request at https://www.newchic.com/Contact-Us-hc10.html, with our reply in 24 hours by email. Live chat as live chat is available 24/7. Thank you.
Best regards,
Newchic team
I ordered 4 items of clothing. Out of the four, two fit marginally well, the other two are not even in the ballpark of the size represented in their listings. Those two items I immediately placed in my give away bag. Money totally lost. The other two items--one small, one too large. I plan to wash them hoping for shrinkage/stretch. I will never buy from them again.
Dear Susan E.,
Thank you for placing your order on Newchic. We understand how disappointed you are and we sincerely hope you can give us a chance to fix this issue.
The size range of different products varies. The size letters vary between different regions and manufacturers. Usually we have measured the items before selling them. However, if you notice that the size of the product you ordered does not fit you, or the product you have received does not meet the size chart, please reflect it to our after-sale customer service.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
We will do the best to help you.
Thank you.
Best regards,
Newchic team
Cheap. Save your money. It also takes longer than most to get your order. Very disappointed. We talked back and forth. I contacted them because there was no tracking information on my order even though they had taken the money out of my account. My sandals, that kept showing up on my Instagram page look so cheap I am embarrassed to wear them any where
Dear Wanda W.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
After you placed the order, you can log in Newchic account and check real-time order status: My Account -- View Orders--My Orders--(--Order Details/Order Tracking) https://www.newchic.com/account/orderlist.html
In your case, as you are dissatisfied with the items you received, please contact the after-sale customer service to describe the problem.
Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
Our customer service tries their best to offer you a reasonable solution. Thanks.
Best regards,
Newchic team
I placed order in January 9 (Order number*******) which cost me 63,86 EUR + 11,04 EUR shipping. Until now, that means more than 4 months, I never received the articles I ordered. I sent many emails to New Chic customers services to ask if these articles are out of stock, please just refund me simply, but so far NO ONE had a little answer to my questions! Really poor service and no respect at all. Is it a theft?
Dear Van L.,
Thank you for placing your order on Newchic. We do understand how frustrated you are and feel terribly sorry for all the inconvenience caused.
Usually the email team response time is within 24 hours and we suggest you could check your spam later. Please kindly be noted not to reply any notification-only email. Regarding to the order 59876348, if you still have not received it after the estimated delivery time, please contact your post office or you may contact us too.
In your case, to protect the customer privacy, please contact our after-sale customer service. Below is the link to submit your request with reply in 24 hours by email.
https://www.newchic.com/Contact-Us-hc10.html
There we have specific technical staffs to help you solve your problem.
Thank you.
Best regards,
Newchic team
Offshore marketing company, poor quality product, extended shipping times, and no reasonable return policy as you have to provide pictures of unacceptable product and mail back the product to china before the 14 return policy expires.
You have been warned.
Dear jose v.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
We want to fix this issue for you and hope you understand and give us a chance. In your case, to protect the customer privacy, please contact our after-sale customer service at link below.
https://www.newchic.com/Contact-Us-hc10.html
There we have specific technical staffs to help you solve your problem.
Thank you.
Best regards,
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Michael C.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced.
Usually it will fit you well, if you take our size chart as the standard reference and choose a suitable size based on your measurement after measuring yourself, not the usual size you ordered.
You can find the return policy on the product details page, and the help center ( https://www.newchic.com/help_center selected Return & Refund).
In your case, please reflect it to the after-sale customer service and below is the link to submit your request with reply in 24 hours by email. https://www.newchic.com/Contact-Us-hc10.html We will do our best to assist you.
Thank you.
Best regards,
Newchic team