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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Mislead about delivery time, then mislead about discount codes and orders. Attaching pic of the lies. It is only letting me atta h 1 pic. There are 12 pages of the lies, one after the other. Promise the earth, deliver literally nothing but keep your money for as long as possible.
I saw a "Trench Coats" ad from NewChick on Facebook and ordered for my husband. New Chick does not deduct money from my credit card. And immediately mail me the details of my order and they say that I will get it in 3 to 7 days. I got it on the 5th days. Thanks to NewChick for keeping them talking. I will recommended with NewChic.
Thanks...
Hi, Martina S.,
Thanks so much for letting us know about your great experience on
Newchic! It means a lot for us! We can't wait to shop with you again soon!
From "NewChic" I always do some shopping. I love their customer service, so I bought what I needed from " NewChic". I have no question about the return policy of " NewChic" because those who provide such good service. You don't need to ask for a return, because their service is so good. I would urge you to buy from " NewChic ".
Thanks
Hi Roseanne W.,
We love to hear this. We'll be sure to share your feedback with our team. Thanks for letting us know so we can show recognition where it is due.
My brother Prasenjit was very happy because I could give him his favorite shoe today. I ordered it four days ago. Now I got it and the size was right too. Now he goes to my Quaker home with the shoes I give him. Today I am very happy because he was able to give her the things she had. And to my delight, all the cadets are NewChic.
Thanks. Newchic
Hi, Cordelia R.,
Thank you so much for your great comment! It means a lot for us! You made my day :) Merry Christmas~
Cannot unsubscribe to this merchandiser. It appears to be a Chinese mainland front company flooding US markets with Chinese goods. The web-site chat does not work and
Hi, Jack R.,
We're sorry to hear what happened. You could also try to unsubscribe by the link. https://www.newchic.com/unsubscribe.html If still it didn't work, please kindly tell us your registered email address on Newchic from the messenger or via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 so that we could remove your email address from our mailing list. Thanks!
I saw a pair of boots on the New Chic website on Facebook. Thinking this is a legitimate company I ordered the boots in good faith. They were quick to charge my charge card, but I never received a confirmation or email about the boots. I waited about two months and then I contacted my credit card company to report them as fraud. I have been telling everyone to stay away from this company! How can Facebook still let them advertise on their site, that's my BIG question.
Hi, Brenda L.,
Sorry to know about the unpleasant experience. Usually the order confirmation email will be sent to your registered email address. Please check your email/spam record.As we wouldn't be able to check here for you due to the public platform, you might log in your Newchic account to find the real-time order status/tracking once shipped out. Or drop us the order number at Messenger. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
I saved the screen pictures of my order... They went as far as changing those pictures on my customers'account and try making a fool of me by saying I was unhappy with the quality (which is $#*!ty by the way!).
AVOID LIKE THE PLAGUE!
Just another of THOSE chinese sites!
Do not trust the one line shining comments done by their own services!
Hi, Am C.,
We're sorry to see this! And we would like to know more about it to provide support. Drop us a message with the order number via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
BUYER BEWARE! Chinese thieves.
Cancelled within 3 minutes of placing order via CHAT, which I took SCREENSHOTS of.
Scamming f*cker stated product had already been shipped and order could not be cancelled.
PayPal Allowed NEWCHIC scum to twice cancel my opened dispute with PayPal! Newchic told me I could not have an open dispute otherwise they could not refund my money!
Sooooo beyond sick!
I got all of my money back...
Hang up on PayPal agent and call back to get another if PayPal does not cooperate. It really depends who you get. PayPal is going downhill...
Hi Janet M.,
We're sorry to hear what happened and we will conduct a review of the relevant parties involved in this. Newchic always considers customer as first priority. If you need help, open Messenger to send us a message with the details of the issue you're having so we can assist you further. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
I totally agree with the previous reviewer. Their website is closed to me and does not exist anymore. I have received nothing. They took my money and do not respond to emails.
Hi, Michele N.,
We do get your disappointment. Usually the email team is with typical response time 24 hours. As we wouldn't be able to check here for you due to the public platform, you might log in your Newchic account to find the real-time order status/tracking once shipped out. Or drop us the order number at Messenger. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
I have waited for a month AT LEAST for a Christmas gift I ordered from NewChic. The person it was for will not get it. Had to buy something else. No communication, No way to reach the on a computer. Please don't get caught in their company. Clothing is Very poor quality, when you finally get it, or IF! STAY AWAY!
Hi Elaine B., we do get your disappointment. But we wouldn't be able to check here for you as this is a public platform. Please log into your Newchic Account and see your order status. Or drop us the order number at Messenger. We will be happy to help!
I have received a retro top which is way too small and a grey hooded top which is also too small and the quality is poor - so thin and misshapen
Hi Chris N., we're sorry to hear what happened. Item material info is available right from product page.
Newchic always considers customer as first priority. If you need help, open Messenger to send us a message with the details of the issue you're having so we can assist you further. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
I ordered four shirts. They have arrived and they are nothing like the photos which advertised them on the NewChic website. The fabric is really really thin. The colours are washed out. The truth is that the photos show different shirts which are of a much higher quality. That's cheating.
Hi, Unhappy C.,
We're sorry to hear this! Item material info is available right from product page. And we would like to know more about it to provide support. Drop us a message via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
Very shady company! For anyone who has been scammed by this company, you can complain here for international scams: https://www.econsumer.gov/#crnt
They took my money and immediately the items I ordered appeared as being on back order and nobody emailed me about it. There is no information on estimated delivery date, no email from them offering a refund because the items are not in stock, as it says on their website they would do in this situation. Nothing. No legit company would do this.
I read all the reviews and this seems to be how they operate: they make you wait forever for items and then you either get partial refund for some reason or if you get the items, they're of horrible quality and nothing as advertised.
I emailed them and got absolutely no response back.
Hi, Luna S., we do get your disappointment with Newchic. The processing time varies based on the items you buy. As we wouldn't be able to check here for you due to the public platform, you might log in your Newchic account to find the estimated shipping date before shipment, and the real-time order status/tracking once shipped out. Or drop us the order number at Messenger. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
I want to recommend the costumer service, they were really great and attentive, I was very grateful! And the shoes are really high quality, loved it.
Hi, Nophar L.
Thanks for letting us know so we can show recognition where it is due. It means a lot for us!
Cheap plasticky RUBBISH FONG KONG material. Nothing similar to what is advertised. I ordered a pair of the red and black running shoes. Not worthy to be called running shoes. Nobody's feet deserve those RUBBISH they call shoes. Totally DISGUSTING. Reccomend TOTAL BYCOTT OF THE SITE and report to authorities for misleading advertising.
Hi, Abie M.
We're sorry to hear this! Item material info is available right from product page. If you don't like it, you can chat with us on Messenger about a return so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
Ordered 2 items, they did not look anything like as shown on the pictures. Quality looked cheap, one dress way too small. From what I have been reading in term of reviews I dont need to bother, I dont have the time nor the energy to send endless emails for a partial refund. I can only say dont bother with this company. Delivery costs GP 10. Crazy. Absoluty not worth it. Stick with more reputable companies like Boohoo and ASOS.
Hi, Solvig K.,
We're sorry to hear this! And we would like to know more about it to provide support. Drop us a message via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
I ordered a pair of shoes but what delivered is both for the left foot. I asked for a refund because simply I don't want to be disappointed again if they send one wrong pair again... They refunded anyway but only 65% of what I paid for. Thanks anyway for that refund but please try to give your best to provide good service to online shoppers.
Hello Senie G, we're sorry to hear this. We'd be happy to look into this for you, just chat with us in private from Messenger or use this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks so much!
When I ordered a leather shoe from NewChic, one of my favorites. I was afraid whether it would send the right size. Because you know that if the shoe is not the right size, it can not be used anymore. My size is Us: 10.5. But now with my foot on the shoe, I saw that the NewChic sent me the right sais. I didn't know the online service could be so good.
Thanks NewChic,
Hi Bipul D., we love to hear this. We'll be sure to share your feedback with our team. Thanks for letting us know so we can show recognition where it is due.
Cheap quality products from Hong Kong... return policy is nil! If you are lucky you may get a partial refund after about 10 emails complaining... STAY AWAY!
Hi, C C.,
We're sorry to see this! We stand behind the quality of our products and hope you'll keep in touch with us on Messenger as we will set your case on priority to the senior staffs. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks in advance for giving us such a chance to fix your issue!
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Carine V., we're sorry to hear what happened. Newchic always considers customer as first priority. If you need help, open Messenger to send us a message with the details of the issue you're having so we can assist you further. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!