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NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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So incredibly upset with this online retailer. They didn't have a boot in stock and gave me only one day to make up my mind about what I want to do. I didn't open my mail right away and it was too late. The other pair that was in stock was way too shiny and looked cheap, even though it was very comfortable and fit well. I didn't want it but they would not accept a return and offered a 20% discount or a 20% gift card; neither of which was acceptable.
I purchased two shirts as they were looking amazing on the pics. Im based in Dubai and received them a month and a half later. They looked horrible, cheap nylon material and out of size. I order an M and a L and received an XL and a XXL. I sent 3 emails to get it replaced or refunded and they don't even bother replying. DO NOT BUY THERE IF YOU DONT WANT TO GET RIPPED OFF!
Hi Christakis S., we're sorry to hear this! And we would like to know more about it to provide support. We have tried to contact you via your registered email address but receive no your reply. Please do kindly check your email/spam later and reply the email directly. Meanwhile, we have also sent you a private message here. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
Bought BAG poor quality. Leather ripped out first time I open the package upon receiving. Contacted customer service. Shoddy material and workmanship. Do not buy from this company. You will be sorry. This company needs to do what's right to keep their customers happy.
Hi Maribel B., We understand your concern about your orders. Please be informed that this is a public platform. We have replied you in details via your registered email address. Please do kindly check your spam/email later and inform us of you decision in private. We'll be more than happy to help! You might reply us here directly by private message or start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
I love NewChic, the quality and beauty of the products are great, and best of all are the affordable prices. It is possible to shop for the whole family through the site, as it has for all tastes. I Love and recommend!
Spent a load of money and tried to get a refund and they only refunded half of the amount I spent. Spoke to customer service about it and they asked me to send a picture of my bank statement to prove this was the case. Obviously there's no way I'm doing that! Steer clear of this site!
Also they claim you can pay with PayPal but it wouldn't let me do that.
Hi D W., we're sorry to hear this! And we would like to know more about it to provide support. We have sent you a private message and trying our best to help. PayPal is available to most countries in world and please contact PayPal if the problem persists. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
I ordered 2 Top Tanks for $ *******@NEWCHIC.com, in the hope that they are really cotton, as the description says.
I got and it turned out that Tanks are 100% polyester.
Moreover, when I tried to post a negative review on their page about it, the administrators of this NEWCHIC.com simply did not allow this to be done insolently.
I checked before sending this review: these Top Tanks are now sold as 100% Cotton too.
I wrote so that people know about this impudent seller NEWCHIC.com
Hi Ilya K.
We're sorry to hear what happened. Newchic always considers customer as first priority. If you need help, open Messenger to send us a message with the details of the issue you're having so we can assist you further.
You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
This is the only leather bag I have ordered. This is exactly what I wanted. I bought something for the first time from NewChic, I was scared of how their service would look. But what I saw was that they give good service very quickly. And the customer service is great... :)
Hi Cecilia J., thanks for sharing. We'll be sure to share your feedback with our team. Welcome to Newchic again and have a nice day.
I bought the shoes for the second time now, this time the service was faster than the first time. I love to see NewChic's service getting better day by day. I would like to thank NewChic and request them to provide such services.
Thanks,
Nora Brittany
Hi, Nora B.
Thank you for your comment and we are glad to hear that you love the items. Welcome to Newchic again and have a nice day.
Contacted Newchic by Messenger and the difficulties were sorted quickly and efficiently.
Thank you to the Newchic team.
Hi Sandra I., we appreciate the time you've taken to contact us! Thanks for letting us know so we can show recognition where it is due.
The Collection, the products, and the environment everything is awesome here. The quality of the products is awesome and the rates are not so expensive. NewChic for every day, work and play, and they actually fit my body type (curvy). Reasonably priced, too, with great sales. Staff is terrific - friendly, knowledgeable, helpful, and will go above and beyond to help you find what you are looking for in the size you need. Well managed store. I love shopping here!
Hi Allen H., we love to hear this and thanks for sharing. We'll be sure to share your feedback with our team. We can't wait to shop with you again soon!
Bought shoes, poor quality. Eyelet ripped out first time I wore them. Contacted customer service, they offered 20% off our next order. We will not order from them again so turned down that offer. They offered a 30% refund and we keep shoes which are unusable. Now they will not respond to us. It's been a week. Shoddy material and workmanship. Do not buy from this company. You will be sorry. This company needs to do what's right to keep their customers happy.
Hi, Doug O.
We totally get your disappointment. Our goal is to hope that every customer can buy a satisfactory product. And we would like to know more about it to provide support. We have sent you a private message and trying our best to help. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
Eu amei as peças que comprei na NewChic, principalmente uma bolsa e um kit de anéis. Qualidade boa, chegou rápido aqui no Brasil, o atendimento também é muito bom.
Hi, Biia V.
Thank you so much for your great comment! We are glad to hear that you love the items. It means a lot for us! You made my day:)
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Olá, Biia V.
Muito obrigado pelo seu ótimo comentário! Estamos felizes em saber que você ama os itens. Significa muito para nós! Você fez meu dia :)
É uma loja da china e aqui no Brasil as coisas demoram um pouco a chegar por conta do nosso sistema de alfândega muiito lento, então 2 meses pra chegar é rapido, comparado com outras lojas que já comprei.
As peças que comprei (vestidos e blusas) tem ótima qualidade! O atendimento também é muito bom através dos tickets, e tudo foi resolvido.
É uma loja da china e aqui no Brasil as coisas demoram um pouco a chegar por conta do nosso sistema de alfândega muiito lento, então 2 meses pra chegar é rapido, comparado com outras lojas que já comprei.
As peças que comprei (vestidos e blusas) tem ótima qualidade! O atendimento também é muito bom através dos tickets, e tudo foi resolvido.
There is a wide range of choices, there is also the differentiation of products based on height or shapes. The products are absolutely quality, beautiful, comfortable, soft, they dress very well... I am really satisfied.
I was pleased with my order because I really enjoyed shopping online and I was surprised how easy it was to shop at this store
Hi, lucia r., Thank you so much for your comment! It means a lot for us! We can't wait to shop with you again soon!
Do not buy from them! I sure wont. Made an order for a bag that said would be shipped on the 3rd November. It got delayed and now estimated time is only for 4th December. So far it would not be a big problem IF they managed to speed up the delivery to compensate for their OWN DELAY. Except no, they suggest I cancel the order and make a new one with expedited shipping but at my own expense. That is totally unacceptable. Not my fault it got delayed so the least they could do would be to send by fast mail with no costs. Crappy, carppy service
Hi, Sofia B.,
Sorry to know about the unpleasant experience you've had with your recent orders. The processing time varies based on the items you buy. We'd like to take a closer look at this and assist you accordingly, kindly share your details at Messenger. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
I love NewChic clothes, it is of very good quality and economical. I recommend it 100%.
They have a variety of items in excellent designs.
You are a bunch of Chinese thieving crosseyed $#*!s. You ripped me off and I want my money back. I will haunt you to my last day.
Hi, Stephen A., we're sorry to hear this! Newchic is a legitimate company that serves returning and new customers globally. And we would like to know more about it to provide support. Drop us a message via Messenger so we can assist you further. Or, start a chat with us from here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
Newchic has fashionable clothes, with good material and very lovely colors. The craftmanship is. Positive. But has still room for. Improvement. The. Price is reasonable and in their " Flash Deals", you will find, most of the time, nothing cheaper. If I have anything to complain about or questions that need clarification, I do it in Live Chat. With very friendly and helpful personnel, they always
Find a solution to my problem or the answer to my questions, most of the time. Should.no solution be present immediately, they elevate it to the department concerned, and. I get the answer within 48 hours, at the latest.
Hi Sally M., we love to hear this. We'll be sure to share your feedback with our team. Thanks for letting us know so we can show recognition where it is due.
I always order different style of shoes to NewChic, but the last one was slightly damage. I wrote NewChic and told them the issue. Right away one of the Staff/Morris, politely responded, apologized and resolved the issue by "replacing" another shoes. I love the shoes, very comfy
Keep up the good work reliable NewChic!
Thanks,
Fe
Hey France E., thanks so much for letting us know about your great experience with customer service! We'll let their leaders know so they can get the recognition they deserve. We can't wait to shop with you again soon!
Loved the shoes, but they were too short! Did not realize from China - so to return would be too costly. They did offer to return 40% of the cost of the shoes - which paid for shipping. Do NOT order shoes from any company outside the states - too tricky to fit. They were nice, but now I have shoes to donate.
Hi, aurelia p.
We're sorry to hear this. We'd be happy to look into this for you and just chat with us in private here or from Messenger. You can also chat with us at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks!
I ordered 4 shirts but only 2 came after a week and a half, with the wrong size because the guide was inaccurate and its hand sown. The other 2 shirts never came, and i waited for months, followed their instructions and checked to the point i couldnt tolerate this anymore.
So when i contacted them again and again asking where's my order, i found out that they actually dont even know it, they couldnt check whether its been misplaced or stolen, and told me its in "air transit, dont worry". $#*!ing ridiculous, u really think im that stupid that u lie and say its been in air transit for months?! They replied the same bs over and over again despite them telling u if u have any problems with orders contact them, but they just send u automated responses the same exact one over and over again. No help at all, and they expect me to just sit and wait til it arrive, if it even will arrive. But i've been waiting for months and its definitely not customs problem bc i got the initial 2 shirts. So i bet its lost, and they wouldnt do anything abt it bc they dont want to compensate and ship me new ones.
I bet there's thousands of customers facing the same problem. Not only they wouldnt lift a finger to help u out, they just ignore yr problem and pushed it aside like nothing. Absolutely upset, $#*!ing china scammers, pocketed my money and kept the shirt so they can resell it without shipping the order again and again, earning millions.
Hi, GokuAmos T., We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria. We have sent you a private message here and trying our best to help. Or you could chat with us here: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks so much!
Answer: A friend from Reading placed an order 14 weeks ago. Total cost was 21 GBP. He contacted NewChic about his order 5 times. Their standard answer (WAIT FEW MORE DAYS). Eventually he gave up and lost the 21GBP. If you have extra money that you want to throw away, NewChic is the way to go. They will take your money; send you nothing and tell you (we are sorry. We will fix situation). But they do nothing
Answer: Ordered a purse, it is the dimensions listed. But what they don't show is that the zipper is sewn in 2" below the top and reduces the opening size. Not which is shown and not "workable" as a purse. Communications with the company for returns result in frustration. The first statement is "you will be responsible to return this to China and it is very expensive. Do you want to proceed?" The address they gave is incomplete and does not come up on Google maps. Total rip off. DO NOT ORDER FROM THIS COMPANY
Answer: Dear Donna P. Thank you for your order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have any questions, please contact us by [email protected]. We will do the best to help you. Best regards, Newchic team.
Answer: Sorry. The size range of different products vary. To choose a correct size, we usually suggest that customers can measure their own size and then read the size reference on our product page, not the usual size you ordered. We have listed all the details about item sizes on the related product page. Please click theSize Referenceor Size Guide to get the size details. And kindly pay attention toPlease Noteon the product page. For some products, it will mentioned that the size of these products are smaller than ordinary, we suggest buying a bigger one size. If you are still confused about which is suitable, you can contact us https://www.newchic.com/Contact-Us-hc10.html thanks.
Answer: Dear greg, Your order 22238090 and 22237870 were shipped on 2016/12/21. It usually takes 7-20 business days (weekends and holidays are not included) to be delivered. If you havent received your item within the estimated time, please contact us by Live chat or [email protected]. Hope you can receive your order asap. Best regards, Newchic team.
Answer: Hi Alice, sorry for the inconvenience caused! Kindly please send the order number to us via [email protected], then we will check the details and reply you asap. Thanks for your understanding! Newchic team
Answer: Dear Customer, Thank you for choosing Newchic! Please kindly open this link to see if you meet the same issue of the payment. https://www.newchic.com/help_center/payment-faq168.html?newhead=0&mg_id=2 For any further assistance, you could contact us at any time via email: [email protected]. We will surely help you anytime, have a nice day!
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Hi Nina E., we're sorry to hear this. Our return policy and guarantees will get you covered. https://www.newchic.com/return-and-refund-hc162.html We'd be happy to look into this for you and just chat with us in private from Messenger or use this link: https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Thanks so much!