NewChicReviews 4,545

They do not honor their own return policy!

This company is based in Hong Kong. We live in America and purchased two items. DO NOT BUY from Newchic They do not honor the written policy on the website.
1. No return contact from the website. Had to contact them through Facebook

2. They continuously tried to refuse the return of the product. Wanted us to fix the item at a seamstress for $20.00 They would reimburse us after we sent them the receipt. The repairs would have cost more than $20.

3. According to the website return policy, they cover the cost of sending the product back! "If the return is quality-related, Newchic will cover the cost of return." They told us in a Facebook conversation they would honor the policy. They said multiple times they would send a shipping label. Now they keep stalling on covering the return. (The zipper will not work properly on the Jacket) And want us to pay.

4. Currently, we are communicating with them through Facebook, Email, and PayPal and they are refusing to honor a written policy they created on the website.

5. The product size was way off. We wear a large we ordered a 2XL and it was still way too small. So, beware!

6. The second Item still has not arrived!

Although the items are nice looking you are better off shopping elsewhere.

I really love Newchic, have a great attendance, a lot of products with a great price, they send your order really fast, I never had a package from Newchic taxed, and this is great for me!.
The store also has a number of promotions throughout the year and discount coupons that help a lot and give a good discount.

É uma loja com variados produtos em todas as áreas com o preço justo e uma boa qualidade no vestuário. Adoro os vestidos e as botas são lindas. Além do setor de maquiagem que tem muita opção boa e barata. Gosto demais e recomendo.
It is a store with varied products in all areas with fair price and good quality clothing. I love the dresses and the boots are beautiful. In addition to the makeup sector that has a lot of good and cheap option. I like it very much and recommend it.

I ordered shoes on July 18,2019.
After being August 21, and the shoes not delivered I wrote to newchic.
On August 22, a message is coming the shoes were shipped on August 9,2019.
In September 16, still no shoes delivered
Again I written to newchic but no response from them.
On November 2, I written again to newchic,
Received an answer on November 4, and on the same day the money was repaying to
PayPal. Because the money was transferred back I give in my review 3 stars otherwise it would have been only 1 star.

The only reason I gave them 2 stars instead of one is that they finally refunded my money and seemed to do their best, It was service failure after service failure. Items they say are in stock aren't, shipments split, expedited shipping takes weeks and weeks. The real nightmare is returning items, $74.00 USD to expedite a shipment via the USPS (tiny box of SS shirts) only to be hung up in customs in Asia (They have a deadline for returning items which is difficult to meet) I ordered 7 shirts that showed "in stock" that were not, the shipment was split however none of the shirts fit. Here comes the nightmare, NewChic wanted images of the packages they arrived in, images of the Customs declaration, images of the tracking number. As a goodwill gesture my money was refunded despite the package being hung up in customs. The return shipping was about 1/2 the value of the purchase and you must use the USPS. I placed this order on the 31 August and the ordeal is over now with this review on 04 November. They did seem to try their best, and did refund my money.

Just got an email from these bastards. My item is out of stock. But I can let them know how to proceed forward. Only the pricks will not allow me to sign in. Item now out of stock? Can't sign in? I say, STAY AWAY FROM THIS IRRITATING NON WORKING PIECE OF CRAP WEBSITE! The cussing and screaming (and breaking equipment in rage) IS NOT WORTH IT! I WILL NEVER EVER ORDER FROM THIS SITE AGAIN!
Soon after I wrote this review, NewChic via sitejabber started the back and forth email correspondences. And now this mornings email tells me the item has SHIPPED! WTF? Anyway, proceed with your own risk if you so chose to order from this company. To review, I could not sign in to let them know how I wanted to proceed. After countless tries, I became EXTREMELY irritated to the point I was screaming and throwing things, to having to reset a password to get in, countless emails to FINALLY tell them how to proceed and another email telling me the shirt was shipped, do I honestly think the item that caught my eye was REALLY worth it in the long run? Let me answer with a question mark symbol?