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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I just received my products from newchic and found the quality is perfect. Although the shipping was delayed and I once complained to their customer service. But it is worth the wait :)
Ordered a mini mouse phone case/lanyard for my Disney trip about two months ahead of time and I never got it. The customer service is crap. I tried to get a hold of them two weeks before my visit and they told me they were out of stock but when I ordered it they were in stock. You can't call them or text them you can only use a live chat to get a hold of them that hardly even works once you exit out of the app or shut your phone off the app closes and you have to restart the conversation all over again. Never got my order and it's been nine months, never got a refund either.
I would give them 0 stars but I can't
I received the wrong shoes... i sent them back and within days got my refund... the people i corresponded with were very helpful and friendly
Excellent value for money. He did the work for elegant clothes. I'm so happy with them. They are nice and comfy.
The cheapest crap I have ever seen, and they make any return process IMPOSSIBLE! DON"T BUY! I lost 100 USD on the worst CRAP
Dear John M.,
We're sorry to hear this! And we would like to know more about it to provide support. We have sent you a private message here and trying our best to help. Or your might drop us a message via Messenger so we can assist you further. Alternatively, you may drop us a message from https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Hope to hear from you soon!
Best regards,
Newchic team
You already paid for a product which is far different from the one they advertised and charged too expensive for a low quality product
Dear Jackie S.,
We're sorry to hear what happened. We Newchic always consider customer as first priority. In your case, please kindly reflect it to the after-sale customer service via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 with some photos of the item showing the problem, as well as the SKU sticker and the shipping label. We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
Experienced an issue from my recent purchase. But was resolved quickly. All thanks to a great customer service! Worth recommending to friends!
Dear Jenny A.,
Thank you so much for your comment and for being with us. It means lots for us! Please feel free to contact us again at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 for any kind of query related to our website. We will surely help you anytime.
Best regards,
Newchic team
I ordered a maternity dress. Looks great in pics. When it eventually arrived 2 months later it was pathetic quality. Seams were already opening. Very very disappointed! Just don't bother looking further at New Chic. S#@% quality!
Dear Sarika B.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. In your case, please reflect it to the after-sale customer service via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Upload your product picture/video and describe the problem → Customer Service confirms. We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
This will be the second time (I learn slow) that I did not receive my merchandise after more than 2 months. Several contacts with them, and after checking with my local Post Office (no record), and also reassurances that I would be contacted by their "team" within 24 hours 3 days ago, I have contacted Paypal to request a refund. Their products are enticing, but they don't deliver.
Dear Cris B.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. If, after checking with local post office, you still have not found your parcel, please contact us via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 (Live Chat available 24/7.) or https://www.newchic.com/Contact-Us-hc10.html (Email response time within 24 hours.) We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
Very expensive cheap chini goods. "Boots" are quality of bedroom slippers. One stitch broken on first wearing. Do not buy from this direct delivery (from china) source.
Dear Millard B.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. If the product you have received has any quality problems, please contact the after-sale customer service via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Upload your product picture/video and describe the problem → Customer Service confirms. We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
Very nice products took a bit time to get your clothes but that's normal good worked products and the service is very good I got the answer back in 2 days
I received my order, but the item does not match my order. They wanted me to accept only a 20 off coupon instead of a full refund like any honest website.
Dear Arwa k.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. In your case, since the product you have received does not match your order, please keep in touch with the after-sale customer service via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 with some photos of the item showing the problem, as well as the SKU sticker and the shipping label. We will set your case on priority to the senior staffs and offer you a reasonable solution after checking the photos carefully. Thanks in advance.
Best regards,
Newchic team
3 months since order placed, order still not received. I'm asked to visit post office and upon visiting post office twice they has no idea where my order is. Before starting operations in a foreign country, align your services. Stop doing things just for the heck of it.
Dear Sarfaraz K.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. Usually it is door delivery service( mailbox/ porch/ front door). However, in some cases, it is Post Office delivery, depending on the local regulations of your country. If, after checking with local post office, you still have not found it, please keep in touch with us via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 and tell us the Order Number. We will do the best to help you. Thanks.
Best regards,
Newchic team
Just awful customer service (there is none) I am trying to find out what items they have charged me for just say clothes can't send an email without an order# I had no idea that as well as the very expensive postage I would get a bill for Duty to import. I never got said items and Fedex said they were sent back to sender.
What a rubbish company DO NOT DO BUSINESS WITH THESE PEOPLE
Dear Linda S.,
We are sorry for the issues you have experienced. In your case, please contact the customer service at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will do the best to help you. Usually the order confirmation email will be sent to your registered email address. Please check your spam record later. You can see the total payment amount including the shipping fee at the checkout page when placing the order, as well as log in Newchic account to check real-time order status/Order Tracking. https://www.newchic.com/account/orderlist.html Here is the tax policy. https://www.newchic.com/help_center (selected Tax Policy) Thanks.
Best regards,
Newchic team
Very hopeless service. I had a very bitter experience with ordered a shoe after one month of waiting I got information from the. Courier service that my order has been returned as my telephone no was not provided. They played a game with me then my money was returned minus shipping charges for my no mistake its nothing but fooling the customer as I was told its through local Indian postal department post office but I was given the number of ECOM PVT LTD, daily I use to call ECOM daily they use to say tomorrow you will get the parcel suddenly one fine day i was given a reply RTO lock it has been returned to its destinations as your number is wrong, i called your newchic i got a reply the telephone no is wrong and it can't be changed you will get your refund I got my refund but how when the phone no is wrong? The company looks to be fake
Dear Farhat A.,
We are sorry for the issues you have experienced and we'd advise you confirm your shipping address information first at https://www.newchic.com/account/orderlist.html by logging into your Newchic account. In your case, please keep in touch with us via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will do the best to help you. Thanks.
Best regards,
Newchic team
NewChic take weeks to send order. Quality was not good. They make returning very difficult and the customer pays shipping to China. Now they will not refund my order because I don't have the tracking number.
Dear Ann C.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. The photo or copy of your shipping receipt and returning shipment tracking number is for records to expedite process. In your case, please keep in touch with the after-sale customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will offer you a reasonable solution based on the return and refund policy, where it is mentioned of the shipping fee for the return. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team
I'm a tall lanky North American. Was skeptical about the fit bit if you read the size chart for each item, you'll be fine. I placed a large order of shirts shorts and summer long trousers. Two of the trousers were a little tight in the thigh for me, returned them for refund with no fuss.
Excellent service and great bold fashions.
Unhelpful customer "disservice". Order has not arrived after 5 weeks. No clear complaints channels. The chat line always gives the typical, useless responses that I found patronising. My advice: STAY AWAY from them
Dear Velile N.,
Newchic is a reliable company. Thank you for placing an order on Newchic and sorry for the waiting. The shipping time depends on the countries and the shipping methods, beginning from the shipping date. Please check here. https://www.newchic.com/shipping-methods-hc160.html You can log in Newchic account and check real-time order status/Order Tracking). https://www.newchic.com/account/orderlist.html Further assistance, please feel free to contact us by Email or Live Chat, via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2
And tell us the order number. We will do our best to assist you. Thanks in advance.
Best regards,
Newchic team
I have purchased many online items from China so many times. Mostly are disappointing. But newchic's products and customer service make me change my attitude at all. All items are good enough for daily use. Can't compare the quality of materials to all Brand Names in High End shopping center of course. But for the price I have to pay is worth every baht. I will surely recommend to my friends and will come back to shop with you again.
Shirts are too small ordered 2x and they are not even equivalent to a large. They want pictures of everything including the package shipping label? Sewing seams are not professional. Stay away from a company that won't cover return shipping. China is just a cheat country who wants to take advantage of the American dollar. Shoe/sandal I ordered I thought were leather. Nothing but cheap vinyl. They don't even identify the material on the product.? Rip off. Not going to shop there anymore!
Dear Robert B.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. In your case, please keep in touch with the after-sale customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will offer you a reasonable solution. There are clear pictures and detailed descriptions of the product including the material as well as guidance of size choosing on the product page. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. The photos of the product showing the problem is visible for us to identify the issue properly and rectify it faster. Thanks in advance.
Best regards,
Newchic team
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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Dear McKenna V.,
We understand your concern about the delivery of your orders. Please be informed that orders will be delivered as per the delivery estimates provided which depend on multiple criteria. We have sent you a private message and trying our best to help. Contact us on Messenger if you need our assistance. Alternatively, you may drop us a message from https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 (Live Chat available 24/7.) or https://www.newchic.com/Contact-Us-hc10.html (Email response time within 24 hours.) Hope to hear from you soon!
Best regards,
Newchic team