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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I spent almost $100 and can't find any information on where my items are or if they will arrive. Nobody will help me and there is no contact number. Awful and unorganized. Do not buy from here
Retourneren! Heel moeilijk! Gr THomas ik weet niet meer wat ik moet doen, ik zit met 3x een pakket v/d zelfde inhoud, hoe is dat mogelijk, en het grootste probleem is ik heb ze alle 3 betaald, dus wil graag mijn geld terug, en daar bij komt ze zijn veel te klein, help mij wat moet ik doen? Gr THomas
Dear THomas E.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. The size letters of different products vary between different regions and manufacturers. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. In your case, please contact the after-sale customer service via this link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team
After follow up my top eventually arrived. Not expensive but also not good cut or quality. Uncomfortable feeling that exploitative labour practices might be involved in this company's production operation.
Avoid them - also because they will target you aggressively with adverts ever after!
Dear Viv M.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2, by Live Chat or Email. Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution. We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
THE CLOTES ARE CHEAP AND TINY. ORDERED A 5X AND I AM NO WHERE CLOSE TO A 5X. IT WAS STILL TOO SMALL. WHEN YOU TRY TO RETURN UNDER THEIR 30 DAY RETURN POLICY THEY SAY YOU NEED TO PAY POSTAGE TO CHINA. IT COSTS MORE THAN THE CLOTHES. THE SEAMS ARE UNFINISHED AND THE WORKMANSHIP POOR. SHOP AMERICAN.
Dear Darlene G.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. The size letters of different products vary between different regions and manufacturers. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. In your case, please contact the after-sale customer service to describe the problem via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2, by Live Chat or Email. We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team
I ordered sandals that came 2 sizes larger than I ordered. I contacted NewChic they sent me 2 sizes smaller than I wear as I requested. The new order fit perfectly. I have ordered from NewChic for several years now. I love the socofy shoes! Their the made shoes.
I bought one pair of shoes, but they sent me different colors. They were so cheap materiales. I couldn't find them by chat or call to send my money back. Also, the post office charged me to send those $#*! to China. They always ignored me while chatting or call, and they don't have an email address to email them.
Dear Khatereh A.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. If the product you have received does not meet the information on the product page, please contact the after-sale customer service to describe the problem via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2, by Live Chat or Email. Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution. Phone: +00852 -81931379, Office hours: 00:00am to 09:00am GMT+8, Monday to Saturday. We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
I am very disappointed! The 2 tops I purchased were way too small. I contacted the co to return the items. They response from them is like a court case... they want to you to prove the items are too small, I have better things to do than prove my case! I'll consider this a $40+ lesson and not order from them again! I'll stick to Zulily1
Dear Sara D.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. The photos of the product showing the problem is visible for us to identify the issue properly so that rectify this issue faster. Further assistance, please keep in touch with the after-sale customer service by Email or Live Chat, via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will set your case on priority to the senior staffs and offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
Stop replying like you care and then sending me "private messages" with more LIES, AND SCAMS... your company has ZERO integrity, you are a bunch of crooks and cheats... own it! You are loosened and all of AMERICA needs to know to stay as far away from you as they can get!
Dear S N.,
Thanks for your feedback here directly and we are sorry for all the inconvenience caused. We have cancelled the sub-order # 72893990 and are arranging the refund. But for sub-order # 72893988, we have tried but failed to intercept the shipment. We have also replied you in details by private message and please kindly check it later. ANY further assistance, please submit your request at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Phone: +00852 -81931379, Office hours: 00:00am to 09:00am GMT+8, Monday to Saturday. Thanks for giving us such a chance to fix the problem in advance.
Best regards,
Newchic team
I placed an order, then was sent email to replace the order saying "credit card declined"... I did that 5 times (what a fool I was) my bank shows that all 5 times have been authorized, yet I just got ANOTHER email, telling me "don't let your order go by NOT sending in your payment"... what a scam! Thank God in America I am backed by Visa and will not lose my money... I have notified the fraud department at both my banks regarding this company.
I have ordered several shoes through new chic and I have to say, it fitted me perfectly and the quality is as I expected.
I bought a pair of shoes from them.
Big sale--only $50.00
They look very cheaply made. The color is pretty, but the quality is not good.
Dear joanne m.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem at https://www.newchic.com/Contact-Us-hc10.html Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution. If in urgent case, live chat is available 24/7 at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will offer you a reasonable solution. Thanks in advance.
Best regards,
Newchic team
I bought an item from NewChic that was advertised as 'buy 1 get 1 free', but then the two items that I expected were not sent. Only one item was. When I asked about this error, I was told that I was supposed to know that I should have added two items to my cart, and that one would be then be sent for free! I replied that their site said 'buy one get 1 free'... It doesn't say 'add two to your cart and receive them both for the price of one'. The company rep then just kept repeating that they would NOT help me remedy this situation... I was then delivered synthetic-fiber shorts that were advertised as cotton and linen... Next I found their reply to my complaint here. (These replies, I now know, are made by them purely in the hope of making it look like their company believes in making things right). I reached out to them multiple times. When I finally connected, I wasn't offered the second pair of shorts I was originally promised. I was offered $2 or 20% off MY NEXT ORDER!... Extreme LOL.
If you have any issue with your product, just know that there is no customer service with this company. If they mislead you, it's on you to understand their unintelligible, misleading 'systems'. Their business model is to separate you from your money via false advertising. They have no interest in you after they get your money. Their product is trash, and mislabelled... And don't read their reply to this comment and imagine they're trying to rectify anything. Their reply is for PR purposes only.
Terrible experience although SO bad, it's almost funny.
Dear Alexander W.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. Usually there are some rules mentioned on the promotion page and we are sorry for any inconvenience if this caused. For any further assistance, please feel free to contact us at https://www.newchic.com/Contact-Us-hc10.html
If in urgent case, live chat is available 24/7. We will do our best to assist you. Thank you.
Best regards,
Newchic team
I ordered sandals and found them to be poor quality and worse fit. Can't find an address to return them. I DO NOT recommend this company.!
Dear Lois D.,
We are sorry for the issues you have experienced and sincerely hope you can give us a chance to fix this issue. Here is the return policy in the Help Center. https://www.newchic.com/help_center (select Return & Refund) In your case, please contact the after-sale customer service before returning any item at https://www.newchic.com/Contact-Us-hc10.html Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution plan. If in urgent case, live chat is available 24/7 at https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 We will do our best to assist you. Thanks.
Best regards,
Newchic team
NewChic is where I do online shopping ONLY because all the products (shoes, blazers, blouses) I've purchased so far are in GOOD condition and fits my size. Their customer service is also great, always ready to answer any of my queries and they contact you in case the stocks are not yet available and would give you the options in which you can choose. That's why even if it takes long for it to arrive, I can patiently wait and is willing to wait because I know that their products are of good quality and will really arrive. Thank you NewChic and MORE SHOPPING with you! :)
Placed two orders. The first arrived and the clothing was way too big. Since the second hadn't been shipped I took a chance and asked to change the size of that order. Everything was settled within one hour! Even though I will not return the first as the return is too priceyI will definitely reorder the items!
I have bought a few items from this company and usually only 1 thing at a time, however approx 4/5 months ago I sent for 6 items of clothing. 3 of the items we're good but needed to return other 3 due to size problems. They first suggested me keeping them and they would reimburse 10/15%. No thanks I don't want clothing that doesn't fit. I returned the items approx a week later which cost me £11.20 and they are still refusing a refund. Be very careful.
Dear Cathy G.,
We sincerely hope you can give us a chance to fix this issue. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. After the shipment of the return, please kindly provide a photo or copy of your shipping receipt and returning shipment tracking number for reference at https://www.newchic.com/Contact-Us-hc10.html This is to expedite the refund process. For orders returned, we will refund within 3-6 business days of receiving the returned package, according to the return and refund policy which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team
I bought two pair of pants, both the same size, different styles. When they arrived, one pair fitted nice and loose (as I had ordered a size larger than normal) but the other pair was too tight to even get on. I contacted NewChic's customer service and told them my problem. They were straight back with a great solution and have promised to make things right. Their Customer Service was amazing actually... a lot better that I thought it would be for an offshore company. Very happy.
This company is based in China and like everything else that is manufactured there is garbage, the add is misleading because the product leaves a lot to be desired. Once you get the product you will be see what I am talking about
Dear CRISTOBAL R.,
Thank you for your order on Newchic and we are sorry that the product is not within your expectation. Our goal is to hope that every customer can buy a satisfactory product. If the product you have received does not meet the information on the product page, or the item has any quality problems, please contact the after-sale customer service to describe the problem at https://www.newchic.com/Contact-Us-hc10.html Steps：Email our Customer Service → Upload your product picture/video and describe the problem → Customer Service confirms → Choose your solution. Customer Service response time: Within 24 hours. We will offer you a reasonable solution. Thanks.
Best regards,
Newchic team
If you want to risk with these people, fotograph everything, especially when filling the blanks to order, register/photograph what you put on their site, when you indicate your adress... I suspect they've altered my adress so that the order was taken back. How do I know that? As an obsessive-compulsive, I would NEVER, whatsoever, wrongly fill the blank of my adress!
They seem correct when you chat, but then, they sent you a robotic e-mail answer, everytime you contact them to retrieve the order or the money. They answer you everytime with the same answer, no matter what you have sent them in the meantime...
This kind of "companies" - that act like street robbers from the Middle Ages - should be closed down by some kind of organisation! By the way, does anyone know who I must contact to press charges? Can a costumer send proof to any organisation/international trade control that verifies this kind of schemes/scams?...
Purelly dishonest people: they don't even suspect the meaning of "ethics". Money laundry?... I defy any investigation journalist to pursuit the theme and give disclosure to this kind of "business"!
(My order was made in French, I hope the image I'm uploading is clear)
Dear Virginia P.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. The shipping address usually is the one you added at the checkout page when you are placing the order. Please kindly be noted that the order will be shipped to the PayPal address if you choose PayPal Payment. In such cases, please ensure you have selected or entered the correct delivery address. Usually it is doorstep delivery service. However, in some cases, it is Post Office delivery, which is beyond our control. For further assistance, please submit your request at https://www.newchic.com/Contact-Us-hc10.html and give us the order number. Live chat is available 24/7. Phone: +00852 -81931379. Office hours: 00:00am to 09:00am GMT+8, Monday to Saturday. We will do the best to help you. Thanks.
Best regards,
Newchic team
Please don't deal with the company they are a scam. I order a shirt for husband and it was to small so I needed a larger size. They email me stated that I can keep the item and they will give me 20% on my next order why would I want that and why would I order from then again. I ask for the paper work to return the item they email and stated that something is something wrong with my email but yet I got that email. I had to call my credit card holder to get results. Please don't order from them, please.
Dear Barba P.,
Thank you for placing your order on Newchic. We are sorry for the issues you have experienced. Newchic is a reliable company. Usually the tag size of the product fits the country size, following the size chart/guide in the product details page. In your case, please keep in touch with the after-sale customer service via this link https://www.newchic.com/fr/Contact-Us-hc10.html We will offer you a reasonable solution based on the return and refund policy, which you can find on the product details page and the help center. ( https://www.newchic.com/help_center selected Return & Refund). Thanks in advance.
Best regards,
Newchic team
Before you order anything from NewChic, know that the costs of returning items is expensive... regardless of reason. I. e., poor quality of material, workmanship, miss-sized, etc. All returns are sent to China. The cheapest method (2 week transit time with no true verifiable tracking) to return a very lightweight package was $35!
Dear Mike L.,
Thanks for your feedback here and we sincerely hope you can give us a chance to fix this issue. The warehouse that accepts the return package is located in China, where we have professionals to inspect the items returned. You can find the return policy on the product details page and the help center, where you can find the undertaker who are responsible for shipping fee of the return. ( https://www.newchic.com/help_center selected Return & Refund). In your case, please keep in touch with the after-sale customer service via this link https://www.newchic.com/Contact-Us-hc10.html
We will do our best to assist you. Thank you.
Best regards,
Newchic team
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Dear Sydney B.,
We are sorry for your experience but according to the screenshots you sent, the order # 6189218111 is not from the Newchic, but NOVCHIC. And usually the order number on Newchic is with 8 digits. Also, you can log in Newchic account and check real-time order status/Order Tracking)
https://www.newchic.com/account/orderlist.html Please confirm that you are on the right online shopping site consistent with your order. Any questions, please feel free to contact us by Email or Live Chat, via the link https://secure.livechatinc.com/licence/10095588/v2/open_chat.cgi?groups=2 Phone: +00852 -81931379, Office hours: 00:00am to 09:00am GMT+8, Monday to Saturday. We will do our best to assist you. Thanks in advance.
Best regards,
Newchic team