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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Ordered a jacket but it never arrived so after 5 weeks I am taking legal action against this merchant. I suggest everyone does the same.
Same story as everyone else. Product back ordered but take your money right away. I am still trying to get my refund. Not sure if this is a scam or just bad service but not worth using this site
Dear Adam H.
Sorry for your problem, maybe the parcel lost during the shipping time, this is rare thing, did you contact with local post office to check it? In many cases they are there. Or would you please tell us your order id or email address or consignee name? We will check it for you.
Best regards.
Newchic team
Bought a pair of shoes at the beginning of the month. It's now the end of the month and no shoes still. Tried tracking the package and it shows it being in the Netherlands since 10/12.
Dear Isai O.
Sorry for the delay, would you please tell us your tracking number? We will check it for you. Usually it needs 7-25 business days to send the parcel from China to most countries, sometimes maybe it delayed bacause of the bad weather or customs problem, hope for your kind understanding.
Best regards.
Newchic team
My very first order was lost in shipment but customer service sent another one immediately. Just work out the issue with them and they will fic it. And their products are good quality.
AT LEAST VERY POOR AND POSSIBLY VERY MUCH WORSE.
THEY ADVERTISE SHOES THEY CAN'T SUPPLY. THEY TAKE YOU ORDER AND YOUR MONEY STRAIGHT AWAY. THE THEY DON'T CONTACT YOU TO SAY THEY CA'N SUPPLY - SKILLFIULLY KEEPING YOUR MONEY. WHNE YOU REALISE ALL IS NOT AS IT SHOULD BE THEY TELL YOU THEY WILL REFUND BUT IT WILL TAKE 14 DAYS! THIS MUST BE A CON MUSTN'T IT? WHY ARE FACEBOOK ALLOWING THEM TO RUN ADDS WITH THEM? MONEY I GUESS. WE DON'T MATTER FOLKS, BUT MONEY, THAT'S DIFFERENT...
Dear RASCALITO R.
Sorry for the inconvenience caused. Maybe the product is hot -sale, we sold out them. So sorry for that, would you please tell us your order id? Maybe we can offer you 200 points as compensation?
Hope to hear from you soon.
Best regards.
Newchic team
I purchased two pairs of shoes from this company. After waiting a week I received an email notifying me that the items were out of stock and I could wait of cancel. I opted to wait with the assurance that the item would be in stock by the end of the week. After another 10 days I checked on the order via chat and was told that the items were still out of stock and they did not know when they would be in back in stock. I spent over a half an hour trying to get some satisfaction vie a bone or canceling my order. The customer service rep disaperaer for periods of time during our session. Bad customer service and they should not be taking orders on out of stock items without an approximate date of in stock... not sure if I will get my money back or not...
Dear Raul V.
Sorry for the delay, maybe the product is hot-sale product, so we don't have enough items now. We are in urgent procurement, would you please tell us your order id? Maybe we can offer you 200 points as compensation? Is it ok for you?
Best regards.
Newchic team
Two weeks from ordering and no merchandise or communication. No phone available. Buyer beware.
Dear Rod R.
Sorry for the delay, usually the shipping time from China to most countries needs 7-25 business days, some even more. If you can not get the email, maybe the email address is not the one you usually use and you ignore it. Would you please check it?
Would you please tell us your order id or the consignee name? We will check it for you.
Best regards.
Newchic team
Can someone please tell me how to get a hold of these people, all the numbers I tried were bogus...
Dear Kim D.
Sorry for the delay, what is your problem? Would you please give us your order id and the details of the problem? If your product has quality problem, we also need photo/ video evidence.
http://www.newchic.com/Contact-Us-hc10.html Or you can contact us via email, we will give you the best solution in 48 hours.
Best regards.
Newchic team
I was considering ordering but after reading the negative reviews, decided not to. I can't afford to waste money and don't need the stress.
Dear Lafay V.
Sorry for the bad reviews, we test every product before start the shipment to make sure they are good quality, but we can not avoid the damages during the shipping period, hope for your kind understanding.
If you are not satisfied of the product, we have many other products, welcome to visit our site.
Best regards.
Newchic team
How would you even know if they were worn when you wouldn't take them back. They were 3 weeks late and they were never worn because they were tiny and I wouldn't even put that crap on my skin. Your taking people's money and not only are you selling terrible products, your attempt at calling what you tell clients is customer service is literally a slap in the face. Shame on you!
Dear Susan F.
Sorry for the inconvenience, but according to the http://www.newchic.com/return-policy-hc99.html, we can not accept the return bras because they already been used.And we can not change the adjucation of paypal.
Hope for your kind understanding, in this case, we want to give you 100 points as compensation, is it ok for you?
Best regards.
Newchic team
Fantastic service. Very helpful when I contacted them they replied very efficiently. Will order again
Ordered 2 pairs of shoes two months ago; no shoes. This seems to be a common occurrence so clearly the company needs to improve their shipping. Cary (customer service rep.) has been outstanding. She's been responsive, polite and curtious. Too bad she has to manage so many orders that don't arrive.
Dear Stephanie L.
If you can not get the parcel after 2 mouths, we recommend we contact with local post office to check it firstly, in many cases they are in the post office. If you still can not get it, please contact us again and tell us your order id, you can choose re-send the parcel or refund.
Best regards.
Newchic team
Been waiting 5 weeks for my order. Company has not replied to my emails. Now raised with PayPal. Very disappointed with lack of customer care. Still unresolved.
Dear Donna a.
Sorry for the mistake, usually it needs 7-25 business days to arrive at the destination country, sometimes even more because of the customs problem or bad weather. Hope for your kind understanding.
Would you please tell us your order id? We will check it for you.
Hope to hear from you soon.
Best regards.
Newchic team
My item did not arrive, but the replacement sent did arrive in a timely manner. I had no problems with communication and they were more than courteous and understanding. Whilst not their fault, as can be seen by the postage tracking, it is frustrating that items take so long to arrive.
I appreciate their prompt response to let me know my order was back ordered. Even though I cancelled my order, my refund was immediate. Sincerely will shop their again.
Had a problem with my oder. But they were very quick about taking care of it they respond quickly thank you for the good service
I ordered a scarf quite a while ago and have had no communication from you. Not sure you got my order, if the parcel is on the way or if I stepped into a scam.
Dear Sue W.
Sorry for the inconvenience caused. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Or you can contact us directly: http://www.newchic.com/Contact-Us-hc10.html
We will give you the best solution in 48 hours.
Best regards.
Newchic team
I have now purchased 3 different linen "mini-dresses" (I wear them as tunics.) The sizing measurements listed on the site are very helpful and enabled me to order the correct size. The clothing comes directly from China - but each time my order has arrived within 2 weeks. Reasonable prices, really cute clothes, fast shipping. I will probably purchase from them again - just being careful about what I order since returning something to China is a bit difficult. And I am hoping that the clothing is entrepreneurial and not sweatshop.
I would never buy from this company again. The products were poorly made and the sizes were not correct and when I asked them to cancel the order since they could not complete the order they went ahead and sent it anyway without the item they didn't have. The two items don't fit correctly and they think I should pay shipping for both back to them and the shipping for them sending me this package that I asked them to cancel. I would never do business with them again and I will be sure that others know of my experience.
Dear Bernice D.
Sorry for the mistake. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
If the parcel ready to ship when you inform us, we can not stop the shipment, hope for your kind understanding.
Best regards.
Newchic team
I ordered blue denim shoes and found when they arrived that their size 38 is a little large for my size 7 feet, after I left the review I received an immediate response from Carry. I do expect that when I'm waiting for a shipment from China that it will take at least a month to 6 weeks to arrive. I love the shoes and their quality and the fact that they responded to my review right away. I have dealt with them before and have always received my orders. I will not hesitate to order again.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Terrance B.
Sorry for the delay, this is very rare thing, maybe it is due to bad weather or customs problem. In this case, we recommend you contact with local post office to check it, in many cases they are there. If you can not find it, tell us your order id or consignee name or the email address, we will check it for you.
Best regards.
Newchic team