On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
I sent back my shoes bcause they were too small.it cost me more to send it back. I then used their return address and they told me it doesn't exist. I used a return address, still never got shoes back. Now they will only send me half a refund. I out of almost50.00. B carefulthey r n another country where these products r being shipped from. Rip offs.
After a six week wait I never received my order. I contacted NewChic via e-mail and requested a refund. My PayPal Account was credited the full purchase price within two day. That is outstanding customer service!
I ordered mens yoga pants 4 different times and only 1 package didn't arrive, but when I sent them an e mail, they took care of it right away.
And the Pants are fantastic. The best pants I had every purchased anywhere.
I ordered men's yoga pants. After 6 weeks they sent a woman's sweater, blouse, and small slippers. They just offered to let me keep these useless items and refund HALF my money. STAY AWAY STAY AWAY
Dear Allan V.
Sorry for the wrong item, please send the photo proof to http://www.newchic.com/Contact-Us-hc10.html
Our service will give you the best solution in 48 hours. Hope to hear from you soon.
Best regards.
Newchic team
I ordered shoes which are very comfy. Size and colour just as it says. Very quick and helpful with responses.
The customer service handled the issue of my damaged item with quickness and continually stayed in contact with me. Excellent!
I ordered a pair of the little floral moccasin type shoes in pink. I had done my research and knew this was a Chinese company so I fully expected to have issues. For that reason, I paid with PayPal so that if I didn't receive my order I would have recourse through them. My order took about three weeks to arrive, which was about what I expected. The shoes are super cute, just like the picture and are pretty darned comfortable. I wore them to the state Fair where I was on my feet for six hours straight and handled it as good as could be expected, plus looked really cute at the same time. My only issue is the sizing. I am always, always a size 8, but these shoes are just a bit short. My big toe goes all the way to the end. Since they don't offer half sizes, I would still go with an 8 because I'm sure a 9 would be too big. I seriously like these shoes enough that I bought a new pink shirt to wear with them. Keep your expectations reasonable and pay with PayPal and you should be fine.
I placed an order and 5 weeks later still no delivery! Very poor communication. Do not buy from this company
Dear Raoul S.
Sorry for the delay. Would you please offer us your order id or the tracking number or the email address which you used for order? We will check it for you.
Or you can contact us directly, we will give you the best solution in 48 hours.
http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
Shoes do not compare to us sizes. I paid a lot of money to return them and never got a refund for it. I have sent several emails and never get a answer
Dear Susan S.
Sorry for the delay, would you please tell us your order id and the email address? We will check it for you.
Hope to hear from you soon.
Best regards.
Newchic team
Id# ******* when will it ship? Reading reviews and want to make sure that I get my order soon please. Thank you
Dear Oralia R.
For your order, for the order 19173023, we already started to ship on 27. September, usually it needs 7-20 business days to arrive, would you please wait a few days?
The tracking numbe is LT226105202CN
You can track it in http://www.17track.net/en/track?nums=LT226105202CN
If you can not get the parcel on time, please contact us as soon as possible: http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
I ordered sandals they were deliver we were out of town it's been 2 months no email no refund no contact with me at all. Email lndcksn49@ gmail.com I would like a notice
Dear Linda D.
Sorry for the delay, but we can not find any orders via lndcksn49@ gmail.com
Would you please offer us the order id or the consignee name? We will check it for you.
Best regards.
Newchic team
This scam company will send inferior/damaged merchandise that does not correspond to its pictures, then first ignore your customer service queries, then will demand more and more documentation of your purchase, then will offer a reduced amount of the return price rather than returning full value as per their stated policy. You will then be required to return the merchandise via tracked parcel post to China at your own cost, after which they will ask you for more information before refunding (like a scanned copy of your tracking receipt). It's likely that they will not issue a refund until you threaten legal action. This was my 3 month long experience dealing with New Chic. Don't let it be yours.
Dear Fava B.
Sorry for the delay. But we need photo / video proof to understand where the problem is and try to solve it. If it is our responsibility, we will give you full refund.
Hope for your kind understanding.
Best regards.
Newchic team
I ordered a handbag on the 5th September and it finally arrived yesterday on 6th October. It took me two weeks to get hold of customer service to start with. When I did get a reply I was told to be patient and wait another week etc. I then requested a refund. The bag is not suitable and I would have to return it to China at cost to me and no doubt wait another 4 weeks. For the refund. I have decided to give it as a gift now but will never be using this company again. Totally unacceptable. I rated service as 1 but would prefer to give a Zero if it were possible
Dear Irene M.
Sorry for the delay.
Usually it needs 7-20 business days to arrive at most countries via standard shipping/ air parcel reegister, some even more. Hope for your kind understanding.
For the size problem, we have size chart on every product page, please check it carefully before you decide to buy.
Would you please tell us your order id? Maybe we can offer you 200 points as compensation?
Best regards.
Newchic team
It's a shame that the dress i ordered took so long, as when it did arrive, i was very pleased with it, very good quality for the price, a little too big as i wasn't sure of the sizes, but it won't be a problem to take it in and i'll know next time. Very good customer care service, they sent me a tracking number, but it did take a month to get here, so you don't have to order anything in a hurry!
Waited 5 wks to get 6S PLUS case then got a 6s case. AAAAHHHH!
Don't you hate it when they write that their priority is customer welfare then they don't respond to your emails. People there's better places to spend your money.
Dear Tux T.
Sorry for the size problem, would you please tell us your order id or the consignee name or the email address which you used fo order? We will check it for you.
Hope to hear from you soon.
Best regards.
Newchic team
Excellent quality, bright colours, solid bottom and very comfortable
It was no problem to order the items, and I was informed straight away the order had gone through, and given an approx. Delivery date. The items arrived within the time, and the packaging was brilliant. The items was as good as the advert, and was very pleased with them. Good quality. Will definitely order more items again.
I ordered some items about 3 weeks ago and i got mail as they shipped it but without a tracking number. Very very slow... dont even like to give a rating. But cant proceed without a star...
Dear Sabitha T.
Sorry for the delay. But if you choose standard shipping, there is no tracking number and we can not track it. If you want the tracking number, please choose air parcel register or other shipping method next time.
Hope for your kind understanding.
Best regards.
Newchic team
Beware your order takes a long time I ordered at the beginning of September but still nothing has arrived would never order from this site again, very disappointed customer and also the number on the website does not work tried several times with no luck.
Warning do not order from here they take your money and don't deliver the goods. I tied to get my star off I would say no star service.
Dear Maria P.
Sorry for the delay. Would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Or you can contact us directly, we will give you the best solution in 48 hours. http://www.newchic.com/Contact-Us-hc10.html
Best regards.
Newchic team
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Robin N.
Sorry for the problem, would you please offer us your order id or the consignee name or the email address which you used for order? We will check it for you.
Did you contact with us before you return the shoes? We will not offer you the return address before you agree the refund or re-send. Which solution did you choose?
Hope to hear from you soon.
Best regards.
Newchic team