On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
Instant Feedback
We monitor reviews for authenticity
I have purchased a number of items from NewChic and have found the products to be great fun and good looking and the service to be prompt and professional. I tell everyone about them.
I ordered on February 16th. Still waiting. Customer service rep explains that it is en route, China mail... my very first order, hope product is worth the wait.
Ordered two coats both were smaller than published sizes. Had to negotiate to get a 70% refund and am stuck with two coats. Will not buy from again.
Dear Jane.
Sorry for the trouble. We have listed all the size details on the related product page and we have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
We suggest that customer should choose the size according to the size data, not the size you used to buy. Besides, the tags inside the items will show in Asian size.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
I thought my parcel wasn't coming so I e mailed and Rebecca got strait back I have been highly satisfied with the service thank you Rebecca
Given the price of the 2 pairs of leather shoes I ordered (14.95), I wasn't expecting much. I did order a size much larger than I usually wear, as was suggested. The shoes arrived yesterday after 3 weeks and I am pleasantly surprised. They are indeed real leather, have a nice thick sole, great color (hot pink) and fit perfectly. I will definitely order again.
I ordered a skirt just over 5 weeks ago. They inform you the delivery will take "7-20 business days" and I'm well over it. I contacted New Chic last week asking for status or a refund, and all they asked me to do was wait another week. I reached out to a second customer service representative who said I should check in with my local post office, even though their website says the product has not yet been delivered. I have - at this point - given them $45 dollars for a skirt I dont think I'm receiving. Don't buy anything from them.
Dear sandra.
Sorry for the trouble. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. We really hope our customer can receive the item asap and we are trying to improve our shipping service as well. Please kindly note that sometimes the carrier's website does not update even if the parcel is in process. We suggest that our customer collect the parcel in the post office, some of them can find the parcel there.
If there are any problems of order, please contact us via Live chat or [email protected] and we will do the best to help you.
Best regards,
Newchic team.
I want to warn everyone about a number of Companies such as NEWCHIC aka BANGGOOD, LILIGIRL aka LULUGIRL, ROSEWE, ROSEGAL, DRESSLILY, MODLILY and SUGAR & COTTON. These companies are quite happy to take your money along with "Expedient Delivery" Fees and make you wait 6 weeks or more for your items. Case examples - Sugar & Cotton ordered 10th Feb, I am still waiting. NewChic spend $115. AUD on 16th Feb and only after I nag them and threaten PayPal do they advise me that 2 of the items are unavailable - I have only not long received the remainder of the order - so much for quick delivery! Another order who I believe is from DRESSLILY although the money went into the Account of an Ivan. Still has not arrived and when I opened a dispute with paypal only then did he contact me to advise that the item was out of stock, even though I paid an extra $14.95 for Expedient Delivery! A lot of these orders were gifts - 2 in particular were part of my daughters 21st present. I allowed over a month for the order to be delivered and I still haven't received them. Her Birthday is well and truly gone! So I warn everyone please think twice before you get involved with these Companies especially if it involves money and a realistic delivery. It is a shame really because had I received prompt delivery and customer service I would have spent quite a bit of money. Not Now I'm Done
Dear Linda,
Sorry for the trouble. If your order didn't ship out and you asked for the refund, we definitely give you a full refund, please check your account carefully. The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below. Paypal: 2-3 business days. Credit card: 7-14 business days.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
I ordered an item on new chic a week ago. Since then I have not received any call or message for confirmation of payment or shipping which is a matter of concern for me.
Dear Anupama.
Sorry for the trouble. You can check your order status on your Newchic account if you have placed the order. When your order was shipped, you will receive an email from our system. If your order was shipped out but you didn't receive an email, could you please check your junk mail? Maybe the email was there.
Any questions, please contact us by live chat or [email protected]. Thank you.
Best regards,
Newchic team.
I had a great experience with Rebacca. Took the time to email me on my order and I was impressed that she beyond and above to make sure I was a happy customer. I will use the site Newchic in the future.
Kind Regards, Lena Tinsley
The product I received was not at all what the description said. It would cost more to return item to New Chic in China that it originally cost, plus the shipping I paid. When I contacted the company they refunded me fifty percent of item cost only. I cannot afford to do business with them again. Buyer beware.
Dear Sherrie G.
Sorry for the trouble. If the item you have received does not meet the description, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution. Also, we will revise the description.
Sorry for the inconvenience. We will pay more attention to this problem.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
Please be aware the cm sizes for Newchic shoes are not correct. I ordered a size 40 because it said the cm measurement was for 24.3-24.8. When I received the shoes they measured 29cms and are giant. Nowhere did it mention that size 40 was probably the European sizing (I am 37). It is going to cost more to return the shoes and therein lies the scam. Please be aware!
Dear Shellie H.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well.
Sorry for the trouble. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Best regards,
Newchic team.
After placing my order, I ran into someone who was wearing the same shoe I had ordered. I had ordered an upside because of something I read from someone stating a bigger size was needed. I contacted customer service and they were very quick to respond and agreeable to changing the shoe size. I will be doing business with them again because of their kind willingness to accommodate my request.
Sabrina from Customer Service was nice and fast to respond to my needs. Always in a polite way offering me options and resolving my problem. Good work Sabrina :)
Rebecca from Customer Service responded to several of my emails within 24 hours (usually much less) with professionalism and courtesy.
I received my order damaged. I emailed the *******@newchic.com. I did a live chat with a representative who gave me an email address of C*******@newchic.com. Sooo... what email address do I used? My order came damaged and I got ZERO help from customer service.
Dear Ann H.
Sorry for the trouble. [email protected] and [email protected] are available. If the item you have received is damaged, please send some pictures to us. Our customer service will check your pictures and then offer you a reasonable solution.
We usually reply to your email in 24 hours ( weekend: 48 hours). Hope your problem can be solved asap. Also, we will improve our customer service.
Best regards,
Newchic team.
I ordered shoes (a size larger than usual using their charts) and they were still too small. I contacted them, they would resend me a larger pair for a few more dollars, which I agreed to do. But they couldn't figure out how to bill me for the "few dollars more" and after 8 attempts to cooperate with them, they no longer respond to my email contacts, I out my money and have a pair of shoes that's way too small. Crazy!
Dear Cotton,
Sorry for the trouble. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
We usually reply to your email in 24 hours ( weekend: 48 hours). Could you please check your junk mail? Maybe the email was there.
We will improve our customer service ans serve you better.
Best regards,
Newchic team.
These shoes are literally the worst looking and most poorly made shoes I have ever bought. They are covered in loose threads, and arrived squashed out of shape because they sent them from China in a BAG! I immediately asked for a refund and they eventually replied that I should use scissors to cut the loose threads off. I have demanded a full refund and they are now ignoring my emails.
As I only paid £25 for them it is not the end of the earth, but I should have known better than to buy shoes online, and of course if I'd read some of the other reviews I would never have done it. DO NOT BUY FROM THESE PEOPLE, THE PRODUCT STINKS AND THE CUSTOMER SERVICE STINKS MORE.
Dear Michael,
Sorry for the trouble. If the item has any quality problem, please send some pictures to [email protected]. Our customer service will check it carefully. Also, we will talk with the suppliers and improve the quality of the item.
We will improve our customer service and improve the product quality as well.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
The bags are as described. I am satisfied with the order. Postage was fine. In general the whole order went well.
STAY AWAY... This company is horrible. I bought shoes that were so flimsy and wanted to return them. The 3 pairs cost me about $80.00 to buy. They said I had to pay the postage to ship them back because the shoes were not damaged. So for me to ship them back to China would have cost me almost $70.00... The company did nothing and I am now stuck with 3 pair of shoes that I have no use for... DO NOT BUY FROM THIS COMPANY!
Dear Joe.
Sorry for the trouble. Here is the return policy of Newchic. http://www.newchic.com/return-policy-hc99.html. According to our return policy, If you don't like the item and you want to return it, you need to pay the shipping fee. If the item has any quality problem or we have sent the wrong size, wrong color or wrong item, we will resend the right one to you or give you full refund. Hope you can understand.
Any questions, please feel free to contact us by live chat or [email protected].
Best regards,
Newchic team.
I should have researched better! A number of items are backordered but I have no idea for how long. THey took payment for all items even the backordered items! Unethical! Even during ordering process never mentioned backordered items. Maybe I'd like to cancel instead of waiting, but no info is offered. And the items that say that were shipped--no tracking number and no reply when I contacted them!
Dear B Y.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. Also, you can checked your order status on your Newchic account. If the item is back order and you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Any questions, please contact us by live chat or [email protected]. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't received our email, could you please check your junk mail? Maybe the email was there.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
From the business
Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lisa.
Sorry for the trouble. You can check your order status on your Newchic account and then track your order. Here is the estimated time of arrival. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. Hope you can understand. If you haven’t received your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your parcel for you. Hope you can receive your item asap.
Any questions, please feel free to contact us.
Best regards,
Newchic team.