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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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Alot of the items on the site are really cheap which is great but do keep in mind they will get you for the shipping and i also recommend spending the extra I think it was $0.64 For tracking numbers but like I said you get what you pay for, I only ordered squishies... basically toys and out of the 3 I have received so far (still waiting for 2 more) only one was not what it was suppose to be, but I got in contact with them (linda) immediately and let them know that my item was not what it was they responded pretty fast and apologized and even gave me my money back on that item which was back in my account (paypal) within 24 hours and didn't ask me to return it. Definitely recommend this website but only if you have alot if patience waiting for your packages because they are coming from China.
The site seemed sketchy, but I ordered shoes according to their sizing, and they fit just right. My shoes were out of stock, but I was told immediately. There were follow up emails, a prompt, polite response with each of my questions, and I got my shoes in about 22 days, not bad. I'm thrilled for the price and have gotten dozens of compliments. Would definitely give them another shot!
Ordered 3 dresses. Measured myself b4 ordering. Waited quite a while to get them. Took one dress out of pkg and knew it was very small. They sent the size I ordered but I measured the bust which was 4" smaller than their size chart. Sent email with complaint. We're fairly quick to respond offering 1/2 my money back and I keep dresses. What good does that do for me? Reminded them of 100% sat guarantee. Got money back, gave dresses away. I also thought they were of rather poor quality material and a bit dubious of their look after washing. My money return was fairly prompt. I also was charged a fee by my bank for an international transaction.
Everything was ok!
They are little bet slow, you have to have patient. The good think would be to have traking nr. For the order.
The delivered item had very low quality and poor material, looked very cheep, but on the picture it looked classy. Probaby totally phothoshopped. It is totally complicated and expensive to get a refund so I gave it up in the end.
Never again, dont recommend to anyone
Dear Erika B.
Sorry to hear that. All the product images were taken in kind. If you find that the product you have received does not meet the pictures, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution.
And here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. If the item has any problems or you don't like the item, you can return it.
Best regards,
Newchic team.
I like several shoes and I wanted to purchase them but after reading all the negative ratings I'm a little skeptical of ordering. One star rating is very concerning. SCARY! I really liked their shoes too! :(
Dear Niecey,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad.
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Sometimes， the customers can't receive the item in time because there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html.
Here is the return policy of Newchic. https://www.newchic.com/return-and-refund-policy-hc99.html. If the items have any quality problems, please contact us.
Best regards,
Newchic team.
I had ordered a sun hat on line - no confirmation email sent of order - sent email to customer service after my account was debited and discovered that it was out of stock - after several more emails with Beatrice (who by the way was extremely helpful in resolving this problem) another hat was ordered - it took 21 days for it to be delivered - new chic has lovely items but the communication between customer and company should include an email to verify that the order has been received and shipped. I am very happy with the item I ordered - just wish there was better communication follow with the customer
Dear Mary.
Sorry for the inconvenience of back order. We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
We also feel sorry for that we can't contact you in time. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page.
We will improve our customer service and serve the customers better.
Best regards,
Newchic team.
I placed an order, the money was taken from my bank account. Order has disappeared and it is virtually impossible to get in touch with the company. No phone, live chat doesn't answer.
Dear Carron,
Sorry for the trouble. You can check your order status on your Newchic account if you have placed the order. Also, you can contact us by live chat or [email protected] or [email protected]. We will check it for you. Here is the tel number. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
https://secure.livechatinc.com/licence/7243681/open_chat.cgi?groups=2
Best regards,
Newchic team.
NewChic handled my replacement order in a professional manner. And they went above the expectations I expected to receive to make sure I was satisfied with the products which I recently ordered. I will definitely order again. You all must try them; you will not be disappointed.
Love my new pink bag. Plenty of pockets, I can fit everything I need in them. No more rummaging through a purse looking for my stuff. Great communication with seller. A must have!
Do not order from this company! I ordered shoes 20 days later, still not here. There's no phone number listed for the company. You have to contact them via email and they do not respond! They take your money right away, but buyer beware, you get nothing in return!
Dear Carla.
You have many ways to contact us. 1. live chat. 2. [email protected] or [email protected]. 3. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We usually reply to your email in 24 hours ( weekend: 48 hours). If you never receive our email, we suggest that you can check your junk mail. Maybe the email was there.
Besides, you will receive the item in 20 days unless you used Priority Direct Mail or Expedited Shipping as shipping methods. If you used Airmail and Register Airmail as shipping methods, please check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html.
Hope you can receive your item asap.
Best regards,
Newchic team.
I loved their service and items and everything about this store is amazing! I emailed the service team with a problem and they were nothing but nice and helpful and wonderful! I got the cutest pink cap from the store and have never been happier! Thank you Newchic!
The tracking said it has left the warehouse but nothing past that. I won't ever shop with this company any. And I'm still waiting.
Dear Denise D,
Please check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the tracking information can't update in time. If you can't receive your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
Best regards,
Newchic team.
Ordered 2 bras- went up a size to 42E (am normally a 40DD). The bra received was more like a 38/40 B cup, that looked more like a small bra with long straps. Emailed repeatedly and all they will offer is a 50% refund and told me to keep the bras. I guess they don't want their crap either.
Dear Diana A.
Sorry for the trouble. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, not the size you used to buy.
Best regards,
Newchic team.
They sell cloths. If it does not fit, as is to be expected when one can not try on the clothing before purchasing, don't expect the refund they promise. You will be lucky to be offered half your purchase price. They do not honor their promises, presumably, figuring that it is more expensive for the buyer to take them to court for a single purchase than the item is worth. Shop a reputable company, NOT New Chic!
Dear Alan.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. We suggest that our customers should read it carefully before placing the order. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page, not the size you used to buy.
Best regards,
Newchic team.
I love shopping at Newchic... easy to navigate the site and no problems returning an item when it didn't fit properly. Customer service response was fast and helpful. Highly recommend shopping at Newchic.
I first ordered 2 orders and canceled 1 and clicked on the refund button but was not refunded I was charged $40 extra and they only gave it back because I kept persisting. It's been a month since I placed my remaining order and I paid for insurance but still it's not here thy said 7-20 days but it been over a month and I contacted them about a week ago about it, no response. I want my money back.
Dear Demi L.
First, If you cancelled your order, we surely arranged the refund for you. Please check your account carefully.
Second. If another order was shipped, we can't give you the refund. Please know that.
Third. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. Hope you can receive your item asap.
Finally. We usually reply to your email in 24 hours ( weekend: 48 hours). If you didn't receive our email, please check your junk mail. Maybe the email was there. Besides, you can contact us via Live chat or you can call us directly. Tel:+00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00).
Best regards,
Newchic team.
I ordered panties that were supposed to be made of soft cotton according to description. They are actually made of rubber-like poly/elastane blend. The other item I ordered - a pair of ankle boots - arrived in an open fabric sack inside a thin plastic envelope - no box or padding. No surprise that the zipper pull was broken off and the zipper is mangled so bad it won't open. I emailed their customer service asking to return. They replied 2 days later, telling me that the panties have cotton inside and asked for a picture of the boots. I explained about the cotton situation again. The next email was asking me where they didn't fit. WTF? I am not used to this "customer service". I am going to continue writing bad reviews all over the internet until I get my money back.
Dear Nadia.
Sorry for the trouble. First, All the shoes are shipped without box, please check the product page carefully. And if the item you have received has any quality problems, please send some pictures to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html
About the panties, If you find that the material is not the cotton, we will check it and then offer you a reasonable solution.
We will improve our customer service and pay more attention to the packaging.
Sorry for the trouble.
Best regards,
Newchic team.
I just read a response to the review, " Customer service is a Joke." If you read the response from NewChic, you will notice that they give the same comment that several other reviewers have been given regarding the unbelievable nightmare concerning the return and refund of merchandise. They refer you to the policy stated on their website. I followed their policy, and they still have not responded to my request, and their is no phone number listed in order to follow-up. They blame the customer for their inept, and dishonest, business practices. I have learned my lesson the hard way. Do Not Waste Your Money. Order from a reputable company.
Dear Pamela.
Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. We suggest that our customers should read it carefully before placing the order. We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy.
You can find all the details about the sizes of each item on every product page. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Best regards,
Newchic team.
All NewChic's responses are poorly spelt, cut and pasted nonsense. You folks have MORE one star reviews than 5 star reviews. You post misleading photos of items, take people's money, and then ship garbage made out of garbage. You make it difficult for us to return our items that YOU inspected and decided to mail out to us, and make us have to fight for our money? You folks should be ashamed. I have made sure no one I know buys from NewChic.
Dear May,
First, Here is the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html. Please read it carefully. If you don't like the item, you can return it.
Second. If you find that the photos misleading you, please contact us.
Third. We definitely send the products according to the order list if you have placed the order. Sometimes, there are uncontrolled factors that may cause longer time to deliver.
Finally. Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. If you have placed the order on Newchic and you have doubts about the product or your order, Please contact us by [email protected].
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Tawny,
Sorry for the trouble.
We have listed all the details about item sizes on the product page. If you find the size do not fit, please check our description and your order information first. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. https://www.newchic.com/return-and-refund-policy-hc99.html.
We suggest that the customers need to choose the size according to the size data, not the size you used to buy, please note that the tags size of the items will show in Asian size. To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.