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NewChic Reviews Summary
NewChic has a rating of 2.7 stars from 4,545 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with NewChic most frequently mention credit card, live chat and tracking number. NewChic ranks 1st among Department Store sites.
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I have literally emailed the site mutiple times asking about my package and when it will come in. No response.
I ordered two bras and they were two small. They offered to send me two bras in a larger size and I could keep the first two still.
I ordered a pair of shoes only to find out AFTER I completed the order that they are back ordered. I would not have ordered had I known that They immediately took the funds from my account even though they actually had no product to sell me and did not let me know ahead of time. A reputable company DOES NOT charge your card until the goods have shipped. I sent an email asking them to cancel my order on a Saturday and I received a prompt response Monday morning that they would cancel my order and process a refund. It is now a week later and I do not have my refund.
Have purchased a wide range of items from NewChic and am generally satisfied with the overall quality (you get what you pay for), but am impressed by the level of customer service and followup, in particular with an individual named Beatrice. Will certainly remain a frequent customer.
Dear Heidi C.
Thank you for yopur comment. Glad to hear that you are satisfied with the items. Welcome to Newchic again.We will improve our customer service and shipping service.
Looking forward to your 5 star review next time.
Your encouragement will keep us moving forward.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
When I received my bras some questions in my mind about sizing. When I contacted Beatrice in customer service, I was blown away with her response. Offering to exchange my items for larger sizes and not asking me to send the original order back. Her suggestion was to pass the smaller sizes to family and friends as gifts or donate to a homeless shelter. Not sure why this response but a unique suggestion for a business.
In more credible online shopping sites, you'll immediately know if a product you're interested in is already out of stock. So you won't bother ordering. This ain't true for NewChic! You are already anxious in the waiting, and just to be told that orders are cancelled because they are out of stock. Not good.
Dear Aloysius M.
Sorry for the inconvenience of back order. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Sometimes, the item in your order can not restock in time. To protect the interests of buyers, the order will be cancelled by system and the refund will be returned to your account. Hope you can understand.
Best regards,
Newchic team.
I prepared an order for three items but after reading reviews of too small sizes, bad customer service and no delivery, I have changed my mind. I assume this is a Chinese site and all five times I have ordered goods from a Chinese site - I had to return because the products are fake, bad quality or something totally different to what I ordered. So this order will not be activated. You guys just need to lift your game and stop scamming people.
Dear Eva W.
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well, because the quality of the items are good. Some customers cannot get the package in time because there are uncontrolled factors that may cause longer time to deliver. We are trying to improve our shipping service as well and we also hope that customer can receive the item asap.
About the size, We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html.
Besides. It is normal that we have some bad reviews. Someone loves the item while others think it is so bad. If you have placed the order on Newchic and you have doubts about the product or your order, please contact us by [email protected]. We will do the best to help you.
Best regards,
Newchic team.
Ordered from Canada on Feb 1st 2017 and still has not arrived over a month later. I have tracked the package and it has been in Canada for quite some time. I got in touch with Newchic who told me to get in touch with my local post office. I live downtown Toronto and have several post offices in my locality. I explained this but Newchic said that because I didn't pay extra for tracking (I paid $15 standard shipping), there is no way to find it.
Do yourself a favor and stay clear.
Dear Tina C.
Sorry for the delay of the item.
Sometimes, there are uncontrolled factors that may cause longer time to deliver, but you will receive the item. Please don't worry. Also, you can go to local post office and check your parcel. Sometimes, the carrier's website does not update even if the parcel is in process or the local post office can't contact you in time. Many customer can find their parcels in the post office.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
I spent several hours viewing the site and I placed a huge order, when I went to track my order 2 items out of 35 were available, the rest were back ordered! No date to ship, no information, just an option to refund. If you go on the website now the same product is still available for anyone to order. BAD! Representation of available products when they are truly not available.
Dear JULIE S.
Sorry for the inconvenience of back order. For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If you have placed the order, you can check the order status on your Newchic account. If you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.
He recibido las zapatillas que pedí y son tal como las ví en el catálogo y lo más importante, son cómodas y me quedan muy bien y se ajustan al nº que pedí.
I want my money back! They've given me a fake tracking no. After i paid Rs. 1741 for my product. It has been more than a month and i still haven't been able to track it. China Post says that it has not received any parcel from NewChic. They are $#*!ing LIARS and FRAUDS! Someone please tell me how do I get my money back and sue this fake company!
Dear Tanushree R.
If you order was shipped, the tracking number will be available. You can track it here. http://www.17track.net/zh-cn. If you can't track your order, please please contact us by Live chat or [email protected]. We will check your package for you. Hope you can receive your item asap.
You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be slightly delayed because of customs clearance, holidays or bad weather. It is out of our control. We really hope our customer can receive the item asap. We are trying to improve our shipping service as well. Hope you can understand.
Best regards,
Newchic team.
My order of two bras arrived in just over two week. Im in Australia. Although they look nice (for the price). They are too small. I should have known better than to try and guess how much bigger I needed to go up in size to allow for the difference. Not really worth the trouble to send back. Some one shopping at my local charity store will love them. Think I'll buy from this company again but not clothes, sizes are to hard to judge.
Dear Natalie M.
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html. If we found that the size is not correct, we will revise it.
To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Best regards,
Newchic team.
I have ordered some stuffs and also paid by credit card from 9th of jan and it says it has been shipped and now its the month of feb and still i dont hav any information about the stuff and my money...
Dear tenzin d.
Sorry for the trouble.
You can check your order status on your Newchic account. Here is the estimated time of arrival. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver.
If you haven’t received your item within the estimated time, please contact us by Live chat or [email protected]. Also, you can call us directly. Tel: +00852)-81931379 (Office time: 9:00am to 6:00pm GMT + 08:00). We will check your package for you. Hope you can receive your item asap.
Best regards,
Newchic team.
After some e-mails they kindly send me a new dress, which l am waiting for.
I ordered some other dresses and they where excellent.
Ordered 2 bras and the fit is horrible. I would return them but I can only imagine what it must cost to ship them back at my own expense. Guess I will chalk this up to lesson learned and be more careful next time. I just hate that I'm out nearly $28.00.
Dear Rebecca L.
Sorry for the trouble.
We have measured the items before selling them. If the product you have received does not meet the size chart, please send the relevant information to [email protected], our customer service will check it carefully and then offer you a reasonable solution according to the return policy. http://www.newchic.com/return-policy-hc99.html. If we found that the size is not correct, we will revise it.
To choose a correct size, we suggest that you can measure your own size and then read the size reference on our product page.
Best regards,
Newchic team.
I ordered a Safari jacket from them, and when the confirmation invoice arrived, it had a slightly incorrect address. I immediately advised them. Their response was to blame me, and offer a refund less shipping costs which I was to pay. They refused to accept that the post code in U. K. Governs the address, and that I must have given them the wrong address. Still fighting them 3 weeks after making the order. Never order anything from this company
Dear Steve S.
Sorry for the trouble.
If you offer us the wrong address and you can't receive the item, when the item was returned, we can give you the refund but minus the shipping cost, because we need to pay the shipping cost when the item is returned. Hope you can understand.
We kindly advise that you should put the right the address when you want to place the order online.
Best regards,
Newchic team.
Bought and brought from them it ended up being the wrong size they did everything they could to make me happy their customer service is great and the bra is quite comfortable absolutely
I ordered some watches nearly a month ago. I got billed immediately but when the items did not arrive I went on line to find out their status. The tracker said they had been delivered but when I objected the customer rep told me they had gone to someone in Virginia -- not me; I live in CA -- and then said, "Well, they were en route but I had opted for slow delivery so it woudl be a while." It's now been a month so unless they are on a slow boat from China, I have no idea where they are. REALLY DISSATISFIED. The items look good, and are very reasonable. But apparently they never arrive. I told my credit card company and will not pay unless and until they do arrive. So beware and look elsewhere.
Dear Kristen,
Sorry for the trouble.
We always ship the item to the address which the customers has provided to us. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, there are uncontrolled factors that may cause longer time to deliver. If you haven’t received your item within the estimated time, please contact us by Live chat or [email protected]. We will check your order for you. If we send the item to the wrong address, we will send a new parcel to you.
Hope you can receive your item asap.
Best regards,
Newchic team.
Thankyou for the shoes had no problems, delivery time was pretty good. Thankyou
They fit quite good something that worried me but no problems with that at all
This a fake website do not buy here they say you can have a live chat with them but really its not its a computer that just repeats its self, do not buy here it's a fraud I bought a simple product and have not moved since a month now and I am not expecting it any time soon
Dear Mrco,
Newchic is a reliable website. Many customers have placed the order on Newchic. And they received the items and love them as well. Also, live chat is available. If you have some problems when you contact us via live chat, please tell us. We will help you.
If you have ordered on Newchic, you can check your order status on your Newchic account. You can check the estimated time of arrival here. http://www.newchic.com/shipping-methods-hc13.html. Sometimes, the item may be delayed because of customs clearance, holidays or bad weather. If you haven’t received your item within the estimated time, please contact us by Live chat or [email protected].
Best regards,
Newchic team.
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Shop the latest fashion chic clothing online, we offer the latest high-quality clothes, dresses, bags, shoes, jewelry, and other fashion products to you. Low price & fast shipping
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Dear Jennifer,
For the out-of-stock items, we have marked the words like "Expected restock on 8th December 2016" or "Usually dispatched in 10-15 business days" on the product page. If you don't want to wait, please contact us, we will arrange the refund for you.
Besides, We are trying to find more suppliers to ensure the stock and improve our system so that it can update the stock data more efficiently before customers place the order.
The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below. Paypal: 2-3 business days. Credit card: Refund within one business day, but bank processing may take 7-14 natural days to show in your account.
Any questions, please contact us by live chat or [email protected].
Best regards,
Newchic team.