Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of NetworkSolutions

NetworkSolutions

4.1

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.


networksolutions.com
Founded in 1997
Jacksonville, FL, United States
How would you rate NetworkSolutions?
grey stargrey stargrey stargrey stargrey star

NetworkSolutions Reviews Summary

The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 5 days

We monitor reviews for authenticity

Poland
1 review
0 helpful votes
Follow Vlad A.
Unfollow Vlad A.
Share Review
Report Review

Good experience and everything is easy to use. Editor is me favourite app

Date of experience: July 30, 2024
Pennsylvania
1 review
0 helpful votes
Follow Luis Q.
Unfollow Luis Q.
Share Review
Report Review

Excellent
August 8, 2024

Excellent. Excellent excellent excellent excellent

Date of experience: July 29, 2024
Australia
1 review
0 helpful votes
Follow Russell N.
Unfollow Russell N.
Share Review
Report Review

The chatbot was effective in answering my questions. I offer 5 stars however, unfamiliarity with the new interface slowed me down a bit. Overall I like it.

Date of experience: July 28, 2024
Canada
1 review
0 helpful votes
Follow Will R.
Unfollow Will R.
Share Review
Report Review

Your SQL management interface is really unreliable. Once a database is created its fine. But getting a new user to activate properly, or add a new database can be incredibly frustrating. For example, today, any new database name I enter, I get an error saying it already exists, and it does not appear in the list of databases. Even if I use a random new name, it will give that error. That's just today's issue. Every time its something. And the SQL management window wont opem, just says it not working. And FTP wasnt working for a while, then it just started again, chat guy had no idea and had trouble following information.

Date of experience: July 28, 2024
Washington
1 review
0 helpful votes
Follow Bobby K.
Unfollow Bobby K.
Share Review
Report Review

Price increased, functionality seemingly reduced. UI changed. New verification requirements.

Date of experience: July 28, 2024
Washington
1 review
0 helpful votes
Follow Christopher B.
Unfollow Christopher B.
Share Review
Report Review

My legacy g suite is not receiving email. And im trying to log in and manage it and everything looks fine here and there but managing anything on tour site is horrific! 100x worse than it was with mydomain! I HATE this when it should just be set it and leave it alone but instead problems every month or so! Sucks

Date of experience: July 28, 2024
South Carolina
1 review
0 helpful votes
Follow Philip V.
Unfollow Philip V.
Share Review
Report Review

It is confusing
August 7, 2024

It is confusing. The confirmation messages don't seem to work.

Date of experience: July 28, 2024
Pennsylvania
2 reviews
0 helpful votes
Follow Dagmar G.
Unfollow Dagmar G.
Share Review
Report Review

web.com is the first platform that I, as someone who did not grow up with computer technology can relate to and work with. Web.com's professionals are knowledgeable, courteous, patient, compassionate, thoughtful and efficient.

Date of experience: July 27, 2024
California
1 review
0 helpful votes
Follow Charles V.
Unfollow Charles V.
Share Review
Report Review

Good so far & easy to navigate the system & easy this far to create myself.

Date of experience: July 26, 2024
Maine
1 review
0 helpful votes
Follow gail G.
Unfollow gail G.
Share Review
Report Review

Not that intuitive...
August 5, 2024

Not that intuitive...slowly working through it. Very time consuming

Date of experience: July 26, 2024
California
1 review
0 helpful votes
Follow Maureen K.
Unfollow Maureen K.
Share Review
Report Review

Pretty bad
August 5, 2024

Pretty bad. Website still not working. And getting good support is impossible!

Date of experience: July 26, 2024
Georgia
1 review
0 helpful votes
Follow K M.
Unfollow K M.
Share Review
Report Review

Its ok but I have to pay for everything including emails which should be free with my plan.

Date of experience: July 26, 2024
AE
1 review
0 helpful votes
Follow Belal U.
Unfollow Belal U.
Share Review
Report Review

Good service I like this website, it's fast and powerful, thanks to the management

Date of experience: July 26, 2024
Florida
1 review
0 helpful votes
Follow Jonathan K.
Unfollow Jonathan K.
Share Review
Report Review

Your system has been unable to let me update my IP for my customer nameserver, so now my webserver is offline!

Date of experience: July 25, 2024
Pennsylvania
1 review
0 helpful votes
Follow Robert Y.
Unfollow Robert Y.
Share Review
Report Review

Horrible Customer Service
August 4, 2024

I contacted support 3 times to have a domain name that I sold removed from my account. The issue still has not been resolved. I will end up transferring my domains to a different registrar.

Date of experience: July 25, 2024
Rhode Island
1 review
0 helpful votes
Follow Meredith F.
Unfollow Meredith F.
Share Review
Report Review

Web tools are not what I had hoped for or expected. Components are not intuitive and the AI doesn't ask enough questions to generate what I want.

Date of experience: July 25, 2024
Thailand
1 review
0 helpful votes
Follow Wipawadee T.
Unfollow Wipawadee T.
Share Review
Report Review

I have renewed my domain already for many weeks and up until this point, my email which is linked with google workspace under the domain that i renewed still does not work. Therefore, Yes, pls give the attention to this issue. Your team told me after I contacted that everything will work after 24 hrs. Up until now, nothing worked!

Date of experience: July 23, 2024
Illinois
1 review
0 helpful votes
Follow Dan L.
Unfollow Dan L.
Share Review
Report Review

Site updates are very slow
August 2, 2024

Site updates are very slow. Too many auto saves happening and slows down input.

Date of experience: July 23, 2024
Turkiye
1 review
0 helpful votes
Follow OKAY T.
Unfollow OKAY T.
Share Review
Report Review

Hiç bir sorun çıkmadı ama şifreleme ve güvenlik kodlarımı kabul ettiremiyorum saçmalık

Date of experience: July 22, 2024
Washington
1 review
0 helpful votes
Follow David P.
Unfollow David P.
Share Review
Report Review

User interface confusing and hard to get to things I need to do

Date of experience: July 22, 2024