NetworkSolutionsReviews 10,335

This is a relatively cheap and decent website builder. It doesn't have all the bells and whistles but it gets the job done and you can still build a really nice website with it.

Web.com are probably your average web service provider but I would avoid them. We are in Australia but that should not make any difference. They sell their services world wide and should provide customer service that can easily be reached world wide. From my perspective it feels like they are very happy to take your money but they really don't want you contacting them for any help or customer service. I recommend finding someone who has customer service that is easier to get in contact with.

We have an old website which we keep and redirect to our new website purchased through a different provider. Web.com automatically renewed some products that we did not want. In order to have these services cancelled and a refund issued I literally spent weeks trying to contact Web.com on the number listed and the AI chat. I ended up doing a google search and reading independent blogs of other people having the same issue. I found one blog that gave a number I could not find anywhere else. With nothing to lose I tried it and got through. The customer service agent was very helpful and did exactly what was asked - he cancelled the service and refunded the money. But it literally took weeks of research and it could only happen if I called the number listed in the blog I read. It was not a number I could find on web.com and when I used their chat feature it was useless. I would recommend finding a web service company who has better customer service and certainly one that is easier to reach.

If you are also outside the USA and need to contact them try ringing *******186. Good luck.

Terrible user experience - almost unusable. A hodge-podge of multiple acquired tools and programs that barely work with each other, very poor usability, even the support team gets confused and have a hard time figuring out how to access most of the functionality. Can believe this company still exists.

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Was looking for a new domain, found what I wanted quickly. Have used this many times.

So called "Professional" email service is a joke. No catch-all support

Everything is good thanks I just don't have. I thing else to say

Moved from Dotster, my old login didn't work so had to get a new login (which to be fair was dealt with well). Have found your website to be confusing and awkward, with seemingly obvious functionality hidden. For some reason I have 4 separate accounts with you at this time. I also find your prices higher than is fair.

Great customer service! Quick and fast response! Will definitely recommend to all my business partners!

Lots of changes since dotster. I was not expecting the new layout, and will need to learn a lot to be able to navigate this new system.

Ultimately, I ended up with a pretty good looking website. But the customer service platform desperately needs some help. It's easy to reach out and receive several options of support, but I don't think any of them communicate with each other. The procedures you must follow aren't very clear, and the only reason I received any calls was to sell me something else. Inserting the SSL isn't something I excel at through these guys, and it took over a month of messaging and phone calls to get it fixed. I don't remember having this problem with other hosts. If you're experienced at this, this is probably what you're looking for. But for me, I was looking for a little more guidance and understanding with what was going on behind the scenes while they were preparing my page. The 3 stars is for my personal experience that ultimately led to an expected outcome, not for the work they did. They probably do fine work if you already know about modernized web hosting. Again, It was expensive, I was charged for three SSLs, and no one seemed to be able to fix the security issue until they called me to ask how they did and I pointed it out to them. That should be the first thing they check, in my opinion. I'm going to keep the page because I like it. Thank you.

Its is easy to understand even for a person who doesn't belong to IT

Great response and quick turnaround in getting info I need from support team.

Not good, new website still not Live after weeks of efforts.