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From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
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Mina walked me all the way through. She was patient, supportive and kind. Could not have done it without her. Now I can go out and try to save the world.
I need a technical fix that requires attention. Here is the message from netsol.com: You'd need to contact Domains.com and have them edit the DNS/ landing page so it removes us. We don't have your domain any longer.
Hey James,
Give us a call. We can look into this.
DJ
Customer Advocate at Domain.com
The web building portion can be confusing and does not offer things for beginners to transfer into more professional websites(WordPress) without completely undoing the website builder site. When trying to do blogs, it sometimes does not allow me to add links appropriately
Hey Coltedra,
That is interesting. Give us a call or chat and we will get that straightened out.
DJ
Customer Advocate at Domain.com
It's been 2 months and my website is still not all the way in tact.
Hey Demeatrice,
Give us a call or chat and we can get that fixed!
DJ
Customer Advocate at Web.com
Hey Kurt,
Thank you for your review!
DJ
Customer Advocate at Domain.com
I've had this website for years with the goal of using it for a career change. Of course, once I finally choose to edit it, I can't sign in and access it... Ron to the rescue! He was very helpful in assisting me with getting my credentials in order while also sharing information to help me save money. He went above and beyond during our conversation today and it was greatly appreciated. Thanks again, Ron!
Hey Audreena,
Thank you for your review! We really appreciate it!
DJ
Customer Advocate at Web.com
I love my experience thus far. Once I watched a video or two everything was pretty easy to do.
Hey Annetta,
Thank you for your review!
DJ
Customer Advocate at Web.com
Just about anyone can build a website for you, but what what follows after the website is built is what's most important! Will the builder be open and sensitive to your ideas, changes, etc., as your business grows and needs change? Will they be courteous, patient, professional and continue to offer that great service they bragged about when getting you to sign-on with them? Well You can confidently answer YES to all of my questions if the company is REGISTER.COM!
This company gets it and I discovered it in the form of their customer consultant, Nina! Nina, is the reason I decided to remain with Register.com. I have never been treated more fairly, with a level of professionalism and professional courtesy. Nina is attentive, patient, and delivers with enthusiasm. She makes me feel like a partner! She's just as concerned about my brand appeal as I am—And seems equally as invested in "getting it right" for the public I serve! Can't ask for better than that folks. If Register.com was smart enough to hire Nina, then I'm certain she's not the only one. It's a "Register.com" company thing, called Superior Excellence."
Thank you, Nina
Thank you, Register.com!
Hey there,
Thank you for your lovely review on Mina!
DJ
Customer Advocate at Register
My encounter today with the particular representative was pleasant cordial and she was very knowledgeable 10 years ago the company had much better customer service and that is why I stayed with this company for at least 15 years. I have decided to leave because I was not getting answers to the questions that I asked or I was asked to pay extra money to get the answers two very fundamental questions. I hope this improves for the the customers going forward
Hey Samuel,
Thank you for your review!
DJ
Customer Advocate at Web.com
I like the website builder so far, but I don't like how layouts autochange some things you manually change back to fit the size
Hey Jaime,
Thank you for your feedback.
DJ
Customer Advocate at Web.com
2 of my 5 domains show up as disabled. 4 of my emails do not work
Hey Frederic,
Give us an call or chat and we will get that straightened out.
DJ
Customer Advocate at Domain.com
We were unable to get into our account after the update and ready to be on the phone for hours. To our surprise the phone was picked up right away and we were connected to the right person within a reasonable time who helped us solve our problem. We were very grateful that it was handled quickly and efficiently. Thank you.
Hey Yvonne,
You are most welcome. Thank YOU for your lovely review!
DJ
Customer Advocate at Web.com
There were several calls made one morning to the support team helping me with my website modifications. They were patient (even calmed me down), professional and knowledgeable. Justin was one name that comes to mind who was particularly helpful. I do believe that Web.com actually believes in exceptional customer service.
Hi Joan,
We just love giving great customer service. Thank you for your review!
DJ
Customer Advocate at Web.com
Would prefer talking to a support person Vs texting them
Hey Justin,
Give us a call!
DJ
Customer Advocate at Domain.com
Very helpful, courteous, knowledgeable, and eager to assist in anyway possible to resolve my issue
Hi Jennene,
Thank you for your lovely review!
DJ
Customer Advocate at Web.com
As being in the Customer Service industry, I had a very pleasant experience. The phone was answered right away and she helped me thru everything I needed.
Hey Mary,
That is awesome. Thank you for your review!
DJ
Customer Advocate at Web.com
Still trying to get used to the tools, I want to take my time with this as it is primarily an art site
Hey Cheryl,
You will get used to it!
DJ
Customer Advocate at Web.com
Great support when needed, but you really need to upgrade the dashboard and UI
Hey Lasse,
Thank you so much for your feedback.
DJ
Customer Advocate at Domain.com
Customer Service Rep was quick to respond to my phone call, was professional and knowledgeable and was able to solve my problem in a relatively short amount of time. My reason for staying with this company is based upon my experience with their customer service personnel.
Hey Ronald,
Thank you for your review!
DJ
Customer Advocate at Web.com
It's adequate, but often get error messages, hard to navigate, limited options
Hey Matthew,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Frank,
Thank you for your review!
DJ
Customer Advocate at Web.com