On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Network Solutions has a mission: to help you create the online presence that gets you where you deserve to be. It starts with a domain that shows the world exactly who you are. We also help you design your website and keep it secure—all with the power of AI to make it even easier. It's how you'll bring your vision to life and make a game-changing impact.
NetworkSolutions Reviews Summary
The company's reputation is marked by a stark divide in customer experiences. On one hand, some clients commend the quality of specific services, particularly in web design and SEO assistance, highlighting instances of exceptional customer support. However, a significant number of reviews reveal persistent issues, including slow response times, inadequate technical support, and billing disputes, which contribute to a growing sense of frustration among long-term users. Overall, while there are positive interactions, the prevailing sentiment underscores a troubling decline in service quality and reliability, prompting many customers to seek alternatives.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Your website itself doesn't work. Links don't do what they're supposed. Your customer service is the worst. If I can't fix what I need soon, I'll be going elsewhere
My email dont work, I have nothing but trouble with you guys
Hey Terry,
Our live support can help with the email issue.
DJ
Customer Advocate at Domain.com
Only four stars because I wish the web builder showed keywords near each article.
Hey Colleen,
Thank you for your review!
DJ
Customer Advocate at Web.com
Your website cannot provide a calendar widget so it's not helpful but I won't be refunded so I'm stuck with your service for the year, though I just signed up a few days ago
Hey Javier,
We should be able to help with that. Give us a chat or call.
DJ
Customer Advocate at Web.com
Been with service for decades and have watched reliability level drop along with tech support. Have issues that continue to pop up and some issues never resolved. I have slowly started migrating all of my domains to other hosts that are not only competitively priced but outshine your service and reliability.
Hey Bobby,
We hate to hear this but we do want to wish you luck on your future hosting endeavors.
DJ
Customer Advocate at Domain.com
web.com cannot or will not publish my website. What are you here for?
Hey Bruce,
We should be able to help with that. Give us a call or chat!
DJ
Customer Advocate at Web.com
I have an unsolved issue since few months: the data of my french visa card are systematicly refused by your website... We are getting closer to the expiry date and you do not provide me any solution or even alternative
Hey Julien,
We may not accept international credit cards but we do accept paypal!
DJ
Customer Advocate at Domain.com
Hey Jane,
Thank you for your kind review!
DJ
Customer Advocate at Domain.com
Started chat to resolve a billing problem. Chat reflected my wait time was a few seconds. But so far after 5 minutes... no reply to my chat message
Hey Judi,
Try giving us a call!
DJ
Customer Advocate at Domain.com
Nice work for years but have problems with my principal account...
Hey Cristhian,
What problems are you having? Give us a call or chat and we can look into that!
DJ
Customer Advocate at Domain.com
Redford was knowledgeable, courteous, and fast. We are just waiting for the email that he promised to send. Thnak you.
Hey Paul,
Thank you for your review on Redford!
DJ
Customer Advocate at Web.com
I called in to get hep with building my site and was left on hold for over 40 minutes
Hey Kymberli,
That's not okay. Give us another call and we can assure you that will not happen again.
DJ
Customer Advocate at Web.com
Difficult logging in How do I get discount on my renewals?
Hey Zulfiqar,
Talk to our live support. They can help with that!
DJ
Customer Advocate at Domain.com
It is difficult to reach tech support. Prices quoted for services are not consistent. Notifications are poor. One of my websites was taken down with minimal notifications.
Hey Linda,
Give us a call or chat. We can get that fixed.
DJ
Customer Advocate at Web.com
Serious login problems. Interface is not intuitive.
Hey Susan,
Give us a call or chat. We can take a look at your log in problems.
DJ
Customer Advocate at Domain.com
Its been a pain in the $#*! trying to get my facebook page linked to my website. Instagram was easy.
Hey Dean,
Give us a call or chat and we will try to help.
DJ
Customer Advocate at Web.com
Website development is very basic and not what I was expecting.
Hey Larry,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
They do not answer you on time and my page not then yet still waiting for respond
Hey Najib,
We do respond. It just may take some time. Give us a call or chat for more assistance.
DJ
Customer Advocate at Web.com
Terrible. Terrible CS, Slow Portal. Cannot solve billing issue, if you are using international card, just forget about it.
Hey She,
You can always use paypal if you can't use international cards. Give us a call and we can help!
DJ
Customer Advocate at Domain.com
Setting up website should be easier. Too difficult or organize information without the pages shifting on you.
Hi Willie,
Thank you for your feedback.
DJ
Customer Advocate at Domain.com
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Aden,
We will be in touch soon to get you the help you need.
DJ
Customer Advocate at Web.com