NetworkSolutionsReviews 10,335

I can not work out how to get my domain connected to my website with the DNS records and I have no idea how to get domain.com to assist. You just seem to want to sell me more stuff and I am not utilising the domain name that I have bought and protected.

WE WERE INFORMED THAT OUR NON SECURE WEBSITE NEEDED TO BE REBUILT. I WAS TOLD THAT AFTER IT WAS REBUILT TO CALL BACK IN AND HAVE IT REPLACE THE OLD SITE. TWO DAYS LATER, AND AT LEAST 6 CUSTOMER SERVICE REPS, I STILL DON'T KNOW IF IT WILL WORK. YOUR COMPANY HAS WAY TOO MANY PHONE NUMBER, TOO MANY REPS THAT ARE TOO HARD TO UNDERSTAND OR PUT YOU ON HOLD FOREVER. THIS LAST REP WAS VERY HELPFUL, BUT IT STILL TOOK OVER AN HOUR TO TRY AND GET THIS ISSUE RESOLVED. YOU REALLY NEED TO STREAMLINE YOUR SERVICES. IT WOULD BE HELPFUL TO CUSTOMER TO HAVE A DIRECT LINE TO THE REP THAT WAS HELPING CLIENT WITH ISSUE.

You guys don't know what you're doing. How hard is it to set up an email? I purchased a business domain (*******@calsal.org) and you can't set it up for some reason. It's been 8 days. Almost 200 hours later. I was promised a callback every single day and no one has called me back. I have asked for a supervisor the last 4 days of calling and no one has ever gotten me a supervisor on the phone. ALl your scripting is 24-48 hours... One rep (Nate) told me to call Google because it's Google Workspace. Then another rep (Jeff) said the person who setup the email original put in the wrong DNS number and all the reps I've have spoken to didn't cath that. I also had another rep say it's probably not working because there are two MX records and they deleted one. Each time I call they say they did something different and they are SUUUUUURE it will work in 4 hours no later than 24-48 hours. NOTHING has worked. We have elections in 2.5 weeks and we planned on 3.5 weeks of marketing and it is required to use a domain email. Now we can not work and it's been deleted for over a week!

The registration process is easy and the prices are good

Great service and pricing, thank you, I am amazed a company that delivers what it promises.

John Hayes

The customer service through chat is really good. Quick response from the team really appreciated

I have had an amazing experience so far except i paid to have my web site to have a http security and it has not showed on my site for launch. And when I checked it for my phone the pages were not looking right and a bunch of stuff didn't match up so to have it match would be great and much more preferable. Other than that the support and the people i have interacted with have just been amazing I thank you wish you all well Plus may the stars shine as bright for you as they do for me.

I am being billed for a domain I do NOT want to renew. I have set the Auto Renew button to off, but I still had an email notification that a charge had been made to my card.

I have been struggling with renewing my SSL certificate and my webpage has been impacted for two weeks now. Your team has not been able to help me, we keep going around in circles.

My website has been down for a week now. Customer service has said it would be fixed countless times. My site being down is costing me business.

Pro - easy to build website, looks good. Good cost. Con - basic feature of email was not working, took several days to complete ticket to get it to work. Sales/Tech was a pushy jerk in communications.

I can't get email to connect - anywhere. I can't stop a domain I no longer want to stop renewing. Poor interface and hell files.

Been a satisfied customer with Web.Com since they acquired domain direct. Been with them since 2011. Now, they've made changes, and even they can't get it to work. My own fault - I changed credit cards, and they let my domain / email lapse. At the same time, Web.Com moved to a new platform.
Good news: they can recover a domain if 30 days hasn't elapsed.
Bad news: my ticket has been open since Oct 12,2 days after my lapse, and no, they haven't done anything in the 4 business days isnce.

Good news: email has worked forever, but they can't get the DNS records right to their own new domain.
Bad news: email has been down for going on 9 days, and my business came to an electronic stand-still.

Good news: they have always offered a catch-all, so miss-spelled names still reach our customer support team.
Bad news: there is no account manager option to enable catch-all anymore; but support said they can do it from their side; only to find out they can't do it from their side and it is an account manager issue. When I asked how long has this feature been broken, maybe since last week, or maybe has never worked on the new platform at all.

So - used to be a very happy customer, rarely had to call for help, it just worked. Now, hand-offs, to very pleasant people, many of which speak native english. They do a good job trying, and then close, can I do anything else? Anything else - how about fixing the three problems I've just noted.

As I write this: they are expericing longer wait times - phone calls don't work; emails come from a no-reply bo; and chat now has me with 4 customers ahead.

I'm not giving up on them, but did notice from billing it used to be $50/yr; then it went to $80/yr, then they billed me 3 times for $80 in a year. That's quite an increase, which I am double checking to see if it could be wrong or they are just over-priced and I wasn't paying attention.

I'm writing this note - hoping they'll fix it, but meanwhile, looking for another email/domain service provider that has better success.

Hoping I can come back and say they fixed it all, but not optomistic. Dw