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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

California
6 reviews
29 helpful votes
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Where else can you get all that Netflix provides for 8 bucks a month? Sure, their streaming library pales in comparison to their DVD library, but this is because TV and film publishers are changing far more for streaming rights than they do for their DVDs. And the only reason for that is they have various conflicts of interest with Netflix -- they would like Netflix to go away so the cable companies can have even more control over what you can watch than they already do. Sticking with Netflix is not only a bit of a protest against the Media Oligarchies, but more practically, it supports quality, actual ORIGINAL programming that those same Media Oligarchs have zero control over.

Date of experience: June 27, 2015
California
3 reviews
43 helpful votes
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Great options.
June 18, 2015

Always have a ton of movies and games to choose from. Fair prices.

Date of experience: June 17, 2015
California
24 reviews
28 helpful votes
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Not that good
June 13, 2015

The reason why I am giving Netflix a1 star rating is because they try to force you to pay extra for better movies.

Date of experience: June 13, 2015
Missouri
2 reviews
3 helpful votes
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Love it''
June 12, 2015

Love it ''i just wish they would update ' the seasons of the shows ' and not just give us season 1' of a show'' and that's it' i hate that'' update' your show ' '''.

Date of experience: June 12, 2015
California
19 reviews
92 helpful votes
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Great Value
June 12, 2015

All I will say about Netflix is that they have plenty of movies for everyone's taste and it really is a great value for steaming and dvd rentals. Also it help those people who have consistently paid overdue rental fees. Overall great business model that they make money and customers are happy.

Date of experience: June 12, 2015
Georgia
2 reviews
1 helpful vote
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Love Netflix
June 4, 2015

Love Netflix! Watch it everyday. Only thing is they need more up to date movies

Date of experience: June 4, 2015
GB
2 reviews
37 helpful votes
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I'm happy with my Netflix membership. Been member for at least Netflix has been accessible to me though family for over a year now.

Movies are some times limited, I mean I can't find any new movies to watch :(

Date of experience: May 31, 2015
Florida
3 reviews
5 helpful votes
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We can get everything at one place music, movies our favourite shows I just love netflix

Date of experience: May 26, 2015
California
12 reviews
50 helpful votes
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I had no issues using the NETFLIX mail in and order mail system. Occasionally, I would be mailed the wrong movie, or the CD was unreadable. I wanted to rent more movies at once, and I couldn't get enough, so I stopped being their customer.
We started using the NETFLIX online service.
BOO HISS! Though the T. V. online selection was usually fairly good, we frequently encountered the same basic problems. Those problems were often HUGE!
We would load the movie, and get to watch maybe
15-20 minutes, and then suddenly, the movie would just freeze. It sometimes took an additional 25 minutes to load again, we would get to watch sometimes only 10 more minutes before it would freeze again.
Thumbs DOWN! If I was allowed to put zero Stars, I would.

Date of experience: May 25, 2015
Missouri
1 review
1 helpful vote
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Good Stuff
May 22, 2015

So glad to be able to get only the shows I WANT to see... and WHEN I want to see it. Other than the news, it's just about all I watch now.

Vicki Howerton, Holden, Missouri

Date of experience: May 22, 2015
Washington
9 reviews
43 helpful votes
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Excellent
May 20, 2015

I only wish that there was more on Netflix. And more Netflix originals.

Date of experience: May 19, 2015
GB
4 reviews
2 helpful votes
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Netflix allows you to watch lots of things. It is easy to use and great value for money. We love it :)

Date of experience: May 19, 2015
Pennsylvania
13 reviews
106 helpful votes
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It is a very good bargain except that a lot of things are not available streaming, even old things.

Date of experience: May 18, 2015
Minnesota
10 reviews
2 helpful votes
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Like to pay for what we watch and we've managed to find enough interesting stuff to keep our subscription for quite some time. We used to get bored with the content in a few months.

Date of experience: May 11, 2015
Washington
4 reviews
14 helpful votes
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Dont bother asking them questions. They do not care what you say. They do not care what you think. They won't answer any questions you have. They will just give you polite platitudes & the run-around. I called, texted, tweeted, facebooked, emailed, & wrote to them to get an answer to a simple yes or no question. They refused. I told them I would cancel my membership if they didn't answer. Apparently they would rather lose a customer than answer a simple question.

Date of experience: May 10, 2015
New York
4 reviews
6 helpful votes
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I like it.
May 10, 2015

What's weird is that if your on one console and switch from a xbox to a computer the movie/show your watching isn't there.

Date of experience: May 10, 2015
GB
5 reviews
3 helpful votes
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It does not have everything up to date, it needs all of the series or their current shows and a few more up to date films.

Date of experience: May 9, 2015
GB
3 reviews
1 helpful vote
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Great
May 7, 2015

Use Netflix all the time to watch series I need to catch up on

Date of experience: May 7, 2015
Tennessee
36 reviews
46 helpful votes
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We are long time subscribers and they do have a great choice for people like us who like documentaries. The only down side is it takes forever to get a newly released movie, so we go to Redbox.

Date of experience: May 4, 2015
GB
3 reviews
10 helpful votes
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Amazing
May 4, 2015

Netflix is truly one of those things that is totally reliable and you get what you pay for. It has Netflix only shows like better call Saul which is related to breaking bad. It has loads of movies and I could watch movies from it all day.

Date of experience: May 4, 2015