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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

New York
12 reviews
12 helpful votes
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It sucks!
April 26, 2015

We had it for two years and than canceled our subscription! They would charge (or try to charge) us for movies we ordered but NEVER got, they tried to charge us $115 for a DVD that never even arrived! And when they changed to digital online only we had even more issues. Bottom line is THEY SUCK!

Date of experience: April 26, 2015
Arizona
5 reviews
5 helpful votes
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I have been a customer of netfkix for 13 yrs. Their customer service is wonderful. The selection is outstanding. Turn around on dvd service is excellent and i love their streaming servce.

Date of experience: April 23, 2015
New Jersey
33 reviews
69 helpful votes
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Why are they so expensive? Their offerings are certainly not the best that are available.

Date of experience: April 21, 2015
California
3 reviews
24 helpful votes
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Love it
April 21, 2015

Great place where you can find all kinds of movies. You'll have access to really rare stuff.

Date of experience: April 21, 2015
GB
8 reviews
6 helpful votes
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Best show ever. I'm so happy Netflix exists. It's a happy, legal way to get everything.

Date of experience: April 20, 2015
GB
6 reviews
27 helpful votes
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What's new
April 19, 2015

Having has Netflix for just over a year now I am pretty certain they have added a total of five films (or as it seems) Not a huge selection if you want newish films as the older ones most people have seen previously! I tend to find myself watching films i have seen a dozen times, the only reason i haven't switched to Amazon just yet is for one reason OITNB! I am hooked with the show! (orange is the new black)

Date of experience: April 19, 2015
North Carolina
7 reviews
5 helpful votes
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Worth every penny
April 16, 2015

Who doesn't love Netflix? I have rarely had problems, but when I did they were really responsive - for example, when a disc didn't play they sent out a replacement immediately. Their original content is terrific, their interface is exemplary... Netflix delivers!

Date of experience: April 16, 2015
Nevada
4 reviews
10 helpful votes
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I love netflix and never had any problem with their service.

Date of experience: April 14, 2015
Michigan
7 reviews
3 helpful votes
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Good series
April 14, 2015

I watch series on Netflix. I wish they would release new movies sooner, even if you had to pay a bit more.

Date of experience: April 13, 2015
Pennsylvania
3 reviews
11 helpful votes
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Total Video Happyness
April 13, 2015

I have long since abandoned Cable TV. Netflix provides a wonderful service for a good low price. They have always respected my email preferences and privacy (as far as I know). The service is quite fast and the video content is structured well. You can not get "brand new" movies on Netflix, most items are several months old or made for TV type of programs. This would be -1 star but Netflix makes up for that with original programming and their own shows! I am very impressed with a verity of the Netflix originals, Peaky Blinders was quite good, Marco Polo was original and semi-educational, and their comedy specials are quite good. They have limited blockbusters but this is an AAA+++ rating if you alike intelligent videos and shows. Great company, great service, great idea, well worth the small monthly fee.

Date of experience: April 13, 2015
California
4 reviews
3 helpful votes
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I have been addicted to netflix forever. It has transformed the way I watch TV. I save so much money cutting my cable lines

Date of experience: April 9, 2015
California
10 reviews
6 helpful votes
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I love Netflix!
April 7, 2015

I live watching movies on Netflix. Especially since its on my tv, phone and computer!

Date of experience: April 6, 2015
Oregon
15 reviews
51 helpful votes
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Look for shows to move from Hulu Plus to Netflix as they get farther from when they were first produced. Thus Netflix and Hulu Plus are very complementary to each other. However, if you don't mind waiting longer to see a new TV series and want a large selection of movies and shows for your money you can't beat Netflix. When we get behind on watching a TV series such as one we thought was cancelled but was not in fact cancelled or moved to cable instead, we switch from Hulu Plus to Netflix. We also when we have time watch complete or many episodes available shows on Netflx rather than be always waiting for the next episode.

Date of experience: April 5, 2015
Washington
71 reviews
1003 helpful votes
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I had Netflix a couple of years ago, and I thought it was great. Now it is horribly fey. They have nothing to watch (that I am interested in anyway) except the few good films I have already seen. I have been bedridden since December, so being entertained is important... and with Netflix, it just isn't happening. I was going to cancel my subscription a couple of weeks ago but forgot... Thank you SiteJabber for reminding me.

Date of experience: April 2, 2015
Kansas
7 reviews
3 helpful votes
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Yes, I like the exclusive shows, but not enough to keep membership.

Date of experience: March 30, 2015
New York
20 reviews
14 helpful votes
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To many indie movies not enough selections to choose from and very much over crowed. No bad but i use hulu now it's more updated on shows then netflix is

Date of experience: March 28, 2015
Canada
2 reviews
21 helpful votes
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At first it felt like perusing the selections in the middle of the video store, where the new releases were always on the walls. But as time goes on and my family have all been hooked on the many series offered, I find we are watching cable less and less. If it weren't for sports I would cancel cable. Watch it through Apple TV and get high quality with no streaming problems. The movies are getting better. Watched "the Interview". Thanks Sony, but I didn't think it was worthy of all your problems with Kimmy boy. Netflix is worth the bucks.

Date of experience: March 27, 2015
Canada
10 reviews
5 helpful votes
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Not enough new movies
March 27, 2015

Selection is limited. With all the other options out there, they should put more on there.

Date of experience: March 26, 2015
Canada
3 reviews
1 helpful vote
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Love it
March 24, 2015

I watch it pretty much every day. It's come a long way and I think it's definitely worth it.

Date of experience: March 23, 2015
California
9 reviews
18 helpful votes
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I had Netfix way back when they sent you DVDs in the mail. When you could rent current movies. Now, I have TWICE signed up and quit my membership within the first month because I can't find anything to watch! If there are any movies that you've even heard of, they're all ten years or older. Nothing current. Biggest waste of money. Amazon prime offers better. I bought a Roku and that offers a lot more options, (including Netflix). I'm not sure what happened a while back with these people but they can't seem to offer any real decent movies. I wouldn't waste my time if you're looking for current entertainment.

Date of experience: March 23, 2015