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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

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California
3 reviews
1 helpful vote
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I like it a lot. Would be a killer app if they also offered live sports.

Date of experience: August 3, 2015
Singapore
14 reviews
3 helpful votes
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Developer Program
August 3, 2015

They should add an option to the developer program so that we can develop and publish our own movies created by us and watch it online on the netflix website

Date of experience: August 3, 2015
Oregon
10 reviews
3 helpful votes
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My grandchildren love all the kids movies on this site.
And great original shows

Date of experience: August 1, 2015
GB
2 reviews
0 helpful votes
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So much to watch!
July 30, 2015

Literally, when it comes to a night time and I'm looking for something to watch, I can never choose because there's literally so much on there. From romance to action to thriller to horror, you have so much choice. Netflix is a great price for what you get and it's great for watching your favourite movies!

Date of experience: July 30, 2015
California
18 reviews
23 helpful votes
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Just when you want to throw that brick through your TV when you figure out that out of your 300 channels, there's not an original show to be seen (rerun Hell), you remember you can watch Netflix and see something new, from start to finish, with nary a single 5-minute span of commercials for every 6 minutes of show. What sold me? Orange is the New Black. Couldn't wait for the next season. And House of Cards. Kevin Spacey is as evil as evil has ever been portrayed. Plus, Netflix has a lot of shows that have been seen elsewhere, series included. Why not watch them back-to-back without commercials? After all, you can hit pause if your life interferes with your watching Netflix, and get back to it later. Right where you left it.

Date of experience: July 27, 2015
Minnesota
3 reviews
106 helpful votes
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My lifeeeeeee
July 24, 2015

This is amazing like definitely worth every penny ;)

Date of experience: July 23, 2015
Canada
2 reviews
2 helpful votes
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Canadian Netflix
July 23, 2015

Navigating the site is a pleasure but the selection relative to the American version is laughable.

Date of experience: July 23, 2015
Canada
3 reviews
3 helpful votes
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What is there not to love about Netflix? It has good content, it's easy to use, no ads (unlike Hulu!), and it works on all of my devices. No lag either & not bad of prices.

Date of experience: July 22, 2015
Colorado
4 reviews
2 helpful votes
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Netflix
July 20, 2015

I have Netflix and watch it a lot, good movies old and new. I would like to see them put more movies on though..

Date of experience: July 20, 2015
Arkansas
38 reviews
75 helpful votes
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Love Netflix
July 20, 2015

I love being able to watch shows that are hard to find and not having to pay for dvds of things I want to watch.

Date of experience: July 20, 2015
West Virginia
10 reviews
24 helpful votes
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Great movies and programs that have zero commercial interruptions. All at the great monthly price of only $7.99. I love Netflix.

Date of experience: July 18, 2015
Georgia
6 reviews
14 helpful votes
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I took the free month deal, and looked and looked and looked for something that I wanted to watch with limited success. It's like modern-day television - millions of stations - and nothing to watch. Plus the few things I did want to see invariably came up with the notice that the movie or documentary or whatever was not available to downstream... heavy sigh

Date of experience: July 15, 2015
Argentina
5 reviews
10 helpful votes
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I travel a lot, on my last travel to Chile I had like 1/5 amount of movies I have when I log in inside USA! I am not sure if this is cause they have to upload subtitles or there is something else going on.

Date of experience: July 15, 2015
New York
3 reviews
11 helpful votes
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I have been a netflix customer for a few months, and i feel like i have seen all the good movies and theres is nothing good left to watch. I would recommend trying HBOgo or Hulu to my friends instead of netflix.

Date of experience: July 14, 2015
Michigan
21 reviews
5 helpful votes
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Great price
July 14, 2015

I subscribe to Netfilx and it is well worth the $7.99 monthly fee. I get to watch one of my favorite shows, OITNB! Love Netflix!

Date of experience: July 13, 2015
Pennsylvania
22 reviews
18 helpful votes
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Very reasonable prices & tons of shows/movies. Would be even better if they got new releases quicker.

Date of experience: July 12, 2015
Ireland
6 reviews
1 helpful vote
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All the time.
July 8, 2015

We watch it all the time. Great value, no hassles.

Date of experience: July 7, 2015
GB
3 reviews
11 helpful votes
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Best Quality TV
July 1, 2015

I love to watch movies and my favourite tv shows at netflix not me all my friends and permanent customer

Date of experience: July 1, 2015
California
6 reviews
153 helpful votes
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I have NetFlix..
June 30, 2015

I have NetFlix online & in the mail.
And it's great...

Date of experience: June 29, 2015
Maryland
13 reviews
11 helpful votes
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So much good stuff
June 30, 2015

Netflix has great series available (Mad Men, House of Cards, Blue Bloods, Archer, Criminal Minds, etc, etc.). They also have some documentaries that I've haven't seen available anywhere else. Our Netflix was out for 2 weeks due to a problem with our wireless internet service (NO FAULT of Netflix) and I had definite withdrawals. Thank goodness we're back online!

Date of experience: June 29, 2015