On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Netflix Reviews Summary
The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Poor selection for customers outside the US.
Almost none of the new TV shows are available outside the US
I pay for this monthly love the reviews the love the movies anbd the variety and content #1 movie site
I like Netflix except for a few things:
1) When I finish watching a movie, it gives me 3 suggestions but only 10 seconds to pick one. There is no way to stop this count-down without losing the suggestions. This is on my PS3 so maybe it's different for people that view Netflix on other systems.
2) No subtitles in many new movies. Even when half the movie is in a language other than English, I can't turn the subtitles on.
Other than that, I love Netflix!
Do you know you can save up your time by 130 hours just by not watching commercials? Yep, that's why I love Netflix!
I love to watch their tv shows and house of cards is my all time fav. TV show
I have Prime, HULU +, and Netflix and I like Netflix the best, but there's still some tweaks I'd like to see... well, a lot of tweaks (too many to list)
I found netflix is average services provider and must improve their services.
I've enjoyed Netflix for a year now. No problems. I would recommend them to anyone.
Love netflix! There are so many shows that I watch, that I wouldn't have other wise known about it I didn't have Netflix.
If you have the uk version you get less things than the American version which is rather unfair considering they pay the same amount... it is good at first but then after a month or two once you've seen everything you've been recommended and want to, it's just abit dead tbh.
I live in the state of Washington I speak English so why are most of the movies netflix puts out are in foreign languages, I want to watch a movie not read it. Netflix used to be my favorite now as far as movies go not so much, and the movies seem to be getting worse, they don't even rate B movies more like D movies. I'm very disappointed with netflix. Get with it netflix give us what we want American made entertainment!
I live in an English speaking country yet Netflix finds its best to provide my country with a Spanish feed. I remember sitting and finally deciding on a movie only to press play and the movie was in Spanish with Spanish subtitles. I was all the way done as the main reason I got rid of my cable company was for the exact same reason.
When I finally contacted a CSR I was told because of some licensing issue with my region and due to the fact that a Spanish company buys the rights, that's the reason we get that particular feed. That was the dumbest thing I ever heard because they just grouped together entirely different countries and nationalities and gave them one product.
I had 4 screens but changed it to 2 and really the only reason I still have Netflix is because I cancelled my cable and I at least get to see The Walking Dead in English. If the language issue is fixed one day that would be awesome, but for now Netflix is a disappointment on my side of the globe.
Simply, my favorite streaming service. Selection is great and is updated continually. Downloads are "smoking" fast.
The best $24.00 deal out there for movies.
Yes, you can still get DVDs mailed to you... but why?
I also have Amazon Prime, but Netflix is my "go to" movie source.
So, you ask, why do I have still have Amazon Prime? The easy answer... my wife likes the guaranteed 2 day shipping included when she shops. Simple logic eh?
After all this time with Netflix I can almost say I am completely bored with the movie and show selections. Amazon Prime, Netflix, Comcast, HULU all have the same line up of streaming shows and everything I actually want to see is never available or is DVD or purchase demand only. So great for making every B-C movie available for streaming and all the a listers and actual "good" movies only rental and DVD plan accessible. Kudos to all the movie stream platforms for figuring out they can all deliver the same free crap movies for money.
Movies print at netflix is good but sometimes i get normal print not blue ray. Netfil should work on it otherwise it is near to best.
Best deal on the internet. Their video - movie selection used to be the worst now they have excellent movies... love Netflix.
Now that my adult children have left, I no longer have my Satellite service going to their former rooms; but when they come home, they can use my Netflix account to have the TV they want during their visits!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Streaming Movies Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account