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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Florida
6 reviews
9 helpful votes
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Netflix is Awesome!
September 19, 2015

If my husband didn't love football so much, we would definitely be replacing our satellite tv service with Netflix, Hulu, and Amazon Prime. I especially love the shows they come out with like Orange is the New Black and House of Cards.

Date of experience: September 19, 2015
Washington
5 reviews
5 helpful votes
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And the list goes on and on, Netflix streaming has gone from Good to bad to terrible to the worse in the industry.

Date of experience: September 16, 2015
GB
2 reviews
2 helpful votes
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Top notch
September 16, 2015

Excellent. Things for all the family and a decent price. Way better than repeats on TV all the time

Date of experience: September 15, 2015
Missouri
10 reviews
220 helpful votes
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Well worth the money
September 15, 2015

You'll definitely won't regret paying few bucks to watch whatever your heart desires. Anywhere, anytime. Just love it

Date of experience: September 15, 2015
Maine
12 reviews
18 helpful votes
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Gotta love netflix
September 14, 2015

I ( and most Americans) quit netflix when the skunbogger C. E. O. Tried to double the rates. But they beagled down and said they were sorry and showed the c. E. o.'s heart in a jar... and went back to providing quality at-home movies. I could almost quit Comcast except for my addiction to sports and MSNBC. But with reverend Al gone from the 6 PM slot. I don't know. I may pull the plug.

Date of experience: September 14, 2015
Czechia
10 reviews
47 helpful votes
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Very good but...
September 14, 2015

Netflix has such an extensive library, sometimes I want nothing but to sit and watch the whole day long. That's EXACTLY what I (and you!) shouldn't do. For heaven's sake stop sitting at your screen!

Date of experience: September 14, 2015
Minnesota
4 reviews
6 helpful votes
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Netflix and chill
September 14, 2015

I love netflix! Who doesn't? Well, other than the fact, THERE IS NEVER ANYTHING NEW! They need to add more popular movies, and update seasons faster.

Date of experience: September 13, 2015
North Carolina
2 reviews
25 helpful votes
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I love netflix. It's outstanding. I recommend it to everyone for a cheaper alternative to cable. I do wish netflix supported playlist and shuffling though to create a true "tv" experience. Other than that I love their original content and enjoy the rotating content that comes through on a monthly basis.

Date of experience: September 13, 2015
California
22 reviews
39 helpful votes
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Love Netflix
September 11, 2015

Thanks to Netflix, we're not stuck watching the garbage on TV that passes for entertainment. We Love streaming our shows, and movies every night, No commercials. Great service! They've come up with a couple of Great shows of their own, such as, "House of Cards." Very reasonable prices, great, dependable service. More new shows would be great, but really, that's up to the studios. Blockbuster was REALLY stupid by not offering streaming, before it was too late. Oh well!

Date of experience: September 10, 2015
Canada
5 reviews
4 helpful votes
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Getting better
September 10, 2015

Original series have certainly improved the whole subscription experience.

Date of experience: September 9, 2015
Georgia
8 reviews
56 helpful votes
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NETFLIX IS THE NEW HBO
September 11, 2015

I love the quality of shows on Netflix. Redbox tried to come for Netflix, but failed miserably.

Date of experience: September 9, 2015
Colorado
10 reviews
12 helpful votes
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Love Netflix
September 11, 2015

Love watching series of good movies or tv series. But, would like to be able to only look at the only with three or more stars. Some just are such a waste of time.

Date of experience: September 8, 2015
Alabama
27 reviews
90 helpful votes
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Review for DVD service
September 8, 2015

The concept behind Netflix dvd service is solid. Instead of renting 1 dvd/bluray disc for $1.50, you rent as many as you can watch for about $15.00 (with bluray) but the price is dependent on what service you select. The problem with this is not the discs themselves, but the way they arrive. It was not uncommon for me to wait 4 days for a disc to arrive and 3 days for the disc to be returned. With approximately 1 week between the time the dvd was sent and the time Netflix got the dvd back, i was averaging about 4-5 discs per month. For the price, i would rather buy the disc outright for the retail price and be able to keep it than pay about $3.00 for what is usually a one time viewing.

In summary, if the price was cheaper and with a more prompt delivery time i would recommend it. But as it sits i cannot. Do yourself a favor and just buy the movies on an e-retail site used. Then you can at least keep the disc

Date of experience: September 8, 2015
New York
2 reviews
43 helpful votes
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I would have canceled my netflix subscription long ago if not for their amazing selection of documentaries. They have awful movies but if you like national geograhic/history channel/space exploration type documentaries you cant go wrong for $7 bucks a month

Date of experience: September 7, 2015
Florida
4 reviews
28 helpful votes
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Netflix
September 3, 2015

Love, love, love but they say their records don't go back to the onset of your membership, therefore, if you are being charged on two accounts for the service, they will not refund the money as they state they can't go back that far. Bull!

Do wish they could obtain current movies, at least newer.

Date of experience: September 3, 2015
California
5 reviews
37 helpful votes
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Usps loses dvd, we pay
September 1, 2015

Usps constantly loses my dvds. Netflix puts my account on hold(while i'm still paying for it)& threatens to bill me for the lost movies

Date of experience: September 1, 2015
District of Columbia
4 reviews
1 helpful vote
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Oh netflix
September 2, 2015

I love Netflix but I really wish they would add more to their selection. I also wish that the updates were actual updates and not just one or two new movies ever other week.

Date of experience: September 1, 2015
Florida
5 reviews
12 helpful votes
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The Worst Movies you will never want to watch... I got for the Kids for summer... They have The Worst selection of Movies you will never want to watch... Waste of money

Date of experience: September 1, 2015
Georgia
1 review
2 helpful votes
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Losing more movies - its going to make better sense to go to another streaming service.
I like netflix, but I don't care for TV shows much.
Sad.

Date of experience: August 30, 2015
New York
2 reviews
14 helpful votes
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This is my only gripe with Netflix. Movies and series that are available through mail need to be able to be streamed also.

Date of experience: August 28, 2015