Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Netflix

Netflix

2.8

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Netflix?
grey stargrey stargrey stargrey stargrey star

Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

New York
4 reviews
0 helpful votes
Follow Fallon S.
Unfollow Fallon S.
Share Review
Report Review

You just really couldn't ask for a better deal for this service. It's super affordable and there's so many tv shows and films to choose from. It's definitely worth it and it's awesome because new stuff is always being added.

Date of experience: June 24, 2016
Sweden
1 review
3 helpful votes
Follow Paul C.
Unfollow Paul C.
Share Review
Report Review

Use to be better
June 21, 2016

Sure I had this service in the old days, but you would think it is cheaper now that they don't have to mail out videos and have all that staffing, but yet their pricing is hire than ever

Date of experience: June 20, 2016
Maryland
2 reviews
0 helpful votes
Follow Stephanie W.
Unfollow Stephanie W.
Share Review
Report Review

I won't lie; I've basically stopped watching television in lieu of Netflixing in bed after a long day at both jobs. The one thing I wish was available though is DVD extras. I would LOVE access to director commentaries, deleted scenes, etc!

Date of experience: June 19, 2016
GB
2 reviews
9 helpful votes
Follow Alexandra C.
Unfollow Alexandra C.
Share Review
Report Review

Super great
June 16, 2016

I love this site. Its membership is cheap and shows are very good.

Date of experience: June 16, 2016
Illinois
30 reviews
51 helpful votes
Follow Christopher R.
Unfollow Christopher R.
Share Review
Report Review

Good LGBTQ Options!
June 16, 2016

Really happy to see such a large selection of queer movies. I pretty exclusively watch those right now and there are always more for me to try. Big thumbs up.

Date of experience: June 15, 2016
Minnesota
13 reviews
32 helpful votes
Follow Abby C.
Unfollow Abby C.
Share Review
Report Review

Amazing
June 16, 2016

Best place to go to watch and type of movie or series! I LUV IT!

Date of experience: June 15, 2016
GB
5 reviews
2 helpful votes
Follow Iskander A.
Unfollow Iskander A.
Share Review
Report Review

Nice site
June 15, 2016

End of the day you dont have access to everything out there

Date of experience: June 13, 2016
California
2 reviews
39 helpful votes
Follow Lisa C.
Unfollow Lisa C.
Share Review
Report Review

Great site
June 15, 2016

I LOVE this site. They really have become current and very topical. Great selections and now their own series are amazing. Love Love it.

Date of experience: June 13, 2016
New Jersey
10 reviews
0 helpful votes
Follow Cosima H.
Unfollow Cosima H.
Share Review
Report Review

Love Netflix!
January 18, 2021

I love Netflix and the price a month isn't too bad.
I wish they had a better variety of horror movies though. And not remove shows to make room for new ones... Especially if you love the series that's on, you know what I mean?

Date of experience: June 13, 2016
Ukraine
3 reviews
10 helpful votes
Follow J K.
Unfollow J K.
Share Review
Report Review

If you're a movie addict with a lot of time spent watching movies you will quickly find there's not enough good flicks here. The selections are slow to change and they're mostly b grade. And not even good b movies. This might be the fault of the people making movies, they just don't make that many good ones. The best movies on Netflix tend to be foreign or classics. Netflix is cheap enough, though it was better when you could order DVDs by mail and it was included in the subscription. ( Can you still mail order?) The mail order selection was better. If you do subscribe you will find the selection boring in less than two months. If you quit they will offer a free month to come back 3 or 4 months later, which is cool because by then they will have some new stuff. The second time you quit it will take longer before you get the offer again. And then they will have more new stuff. Or you can use it for a month and quit for a month and then resubscribe. But if you subscribe continuously it gets boring. Maybe it's changed I haven't used it in over a year.

Date of experience: June 13, 2016
Washington
2 reviews
11 helpful votes
Follow Dawn S.
Unfollow Dawn S.
Share Review
Report Review

My main TV
June 13, 2016

I love Netfliz. It's cheap, has plenty to watch and no ads. I've been a member for 6 years and I'm staying!

Date of experience: June 11, 2016
New York
4 reviews
4 helpful votes
Follow Annette F.
Unfollow Annette F.
Share Review
Report Review

Fantastic
June 8, 2016

They have a lot of first run shows and its no hold back

Date of experience: June 8, 2016
Estonia
11 reviews
21 helpful votes
Follow Tatjana V.
Unfollow Tatjana V.
Share Review
Report Review

Quite new in my country. Free trial to newcomers. Discovered great shows to watch alone and with friends, such as Sense8. New ones keep adding. Great stuff!

Date of experience: June 5, 2016
Kenya
5 reviews
10 helpful votes
Follow Jane F.
Unfollow Jane F.
Share Review
Report Review

Entertainment has never been this AWESOME! Don't know if there's any way they can improve on it. Coolest of all is that with every movie you watch, your collection increases by the same genre of movies you just watched! *CLAP*CLAP*

Date of experience: June 5, 2016
Peru
3 reviews
2 helpful votes
Follow Elizabeth C.
Unfollow Elizabeth C.
Share Review
Report Review

Usuaria
June 5, 2016

Hace varios aƱos soy usuario de Netflix y siempre muy contenta

Date of experience: June 4, 2016
Washington
6 reviews
13 helpful votes
Follow Millie H.
Unfollow Millie H.
Share Review
Report Review

I've heard complaints, but Netflix provides an important service to my family. We have online streaming, that's it, but its all we need to get all the entertainment we need. Whether its cable, Dish, etc. it all became far to expensive, considering I'm discriminatory. I found that the quality of good TV dropped and we watched few channels. Just not worth it! Netflix gives me not only something I can afford, but Netflix gives me only what I like!

Date of experience: June 4, 2016
Arizona
10 reviews
1 helpful vote
Follow Jim L.
Unfollow Jim L.
Share Review
Report Review

Good movies
June 2, 2016

They need to switch them up more, but I have never had a movie skip due to a bad connection. Their buffer system keeps the movie running smoothly.

Date of experience: June 2, 2016
GB
7 reviews
3 helpful votes
Follow Ash G.
Unfollow Ash G.
Share Review
Report Review

And Chill...
May 28, 2016

Nothing better than being able to stream my favourite movies and shows so easily, well worth the money!

Sometimes the choice can be a little 'limited', but if you have a taste for some huge films, and some from less-known directors, actors, and don't mind subtitles every now and then, Netflix is a goldmine!

The 'Netflix orignal' series are taking off, and it's not even crappy, low budget shows, they are awesome! Well worth the watch if you haven't already.

Date of experience: May 27, 2016
Missouri
1 review
0 helpful votes
Follow Buck G.
Unfollow Buck G.
Share Review
Report Review

Buck
May 27, 2016

Not enough good movie on there. Netflix needs to put the blade movies on there. And better scary movies. All they have are stuff that's not scary, and also needs to put all the jeepers creepers on there to. Even the new on that will be coming out. Like goddammit guys why the $#*! can't u put it on the site. I shouldn't have to go throw the DVD by mail bull$#*!... So plz fix this the Netflix world would be better for me.

Date of experience: May 25, 2016
Washington
3 reviews
27 helpful votes
Follow L p.
Unfollow L p.
Share Review
Report Review

BIG FAN
May 26, 2016

I love Netflix: I use both the streaming on DVD services and have been relatively satisfied with both. My only complaint is that it is impossible to see ALL of the new titles that are available. I realize that they are trying to help, but their algorithm is only guessing at what you might like based on what you've already watched. Well, the problem with that is if a title I want isn't shown then I don't even KNOW that I could have watched it. I have to go to other websites every month in order to find out what they are actually going to be offering, and to know in advance what is going to be taken off. These websites aren't always accurate, but that's better than not knowing at all. Believe me, I've complained about this over and over and so far nothing has changed. And like others say, thanks to this practice, viewers are all too frequently presented with the same titles over and over--even titles that you've already watched (and rated) and THAT is annoying. Still, I find plenty to watch and am getting my money's worth. It's just that I shouldn't have to go to OTHER websites to find out which titles I want to watch.

Date of experience: May 25, 2016