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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Norway
4 reviews
6 helpful votes
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Netflix in my
May 22, 2016

I love netflix and use it like everyday but the norwegian one doesn't have as much as the other ones and that sucks

Date of experience: May 22, 2016
New Hampshire
2 reviews
8 helpful votes
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Love Netflix, the original content is great, I just wish producers would stop pulling streaming licences from them. Copyright laws are bull$#*!

Date of experience: May 19, 2016
GB
2 reviews
4 helpful votes
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The price is reasonable if it went up any more id leave, you may get a new movie once every 3 months added its really unfair, also American Netflix offers so much more than uk. The horror genre is just poor most of the films in all genres are rubbish b rated movies, I'm not overly impressed really, they give the illusion like there's alot to choose from but 90% of what I watch I give up with because I am bored to tears. This company just takes the micky.

Date of experience: May 19, 2016
Virginia
9 reviews
9 helpful votes
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Love, love, love
May 20, 2016

Couldn't live without my movies and if needed their 24 tech support their always there and solve your problems always. I highly recommend Netflex!

Date of experience: May 18, 2016
Utah
15 reviews
9 helpful votes
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Could be better
May 18, 2016

Movies been lagging a bit for me lately, fix it and il give you guys 5 stars.

Date of experience: May 18, 2016
Colorado
2 reviews
5 helpful votes
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Netflix has great customer service. Great shows, and streaming is good.

Date of experience: May 16, 2016
Oregon
4 reviews
2 helpful votes
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Less than $10 a month and I can watch tons of tv series and movies. Plus my kids are entertained at home and on the go. Great value

Date of experience: May 15, 2016
Delaware
2 reviews
12 helpful votes
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Love it
May 15, 2016

I love the service provided. Has helped me out on many a Saturday night when I did not feel like going out, and nothing was on TV.

Date of experience: May 13, 2016
Texas
7 reviews
1 helpful vote
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Amazing
May 12, 2016

My family uses Roku and we watch alot of Netflix. They show the most recent releases plus a variety of classics. There is a variety of movies for everyone in your household.

Date of experience: May 11, 2016
PS
11 reviews
9 helpful votes
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Love it
May 11, 2016

Love the variety of TV shows and movies... although most of them are not too new.

Date of experience: May 10, 2016
Virginia
2 reviews
7 helpful votes
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Good
May 8, 2016

I found them very good. I love to watch my favorite shows over here. Great work Netflix

Date of experience: May 7, 2016
GB
3 reviews
6 helpful votes
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Brilliant
May 8, 2016

I love Netflix. But wish there would put more new film on more old then new

Date of experience: May 6, 2016
New Jersey
1 review
1 helpful vote
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I JUST HAD AN ISSUE WITH MY NETFLIX THAT I LOVE... I HAD A LIVE CHAT WITH THIS GUY NAME BEN HANDS DOWN BEST CUSTOMER SERVICE I HAVE EVER ENCOUNTERED IN MY LIFE HE WAS QUICK EFFICIENT AND KIND AND TO BE HONEST I HAVE BEEN WITH NETFLIX A LONG TIME AND I HAVE TO SAY IT MUST BE AN ENJOYABLE PLACE TO WORK CAUSE EVERY BODY IS IN A GOOD MOOD WHEN YOU CALL... ABSOLUTELY THE BEST THEY REALLY VALUE THEIR CUSTOMERS... GIVE ME WHAT EVER THEY HAVE IN THEIR COFFEE LBS I LOVE THEM

Date of experience: May 3, 2016
New Jersey
5 reviews
2 helpful votes
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Love i t
May 3, 2016

I love the movies they have and the kids cartoon are my fav

Date of experience: May 2, 2016
New York
6 reviews
1 helpful vote
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Love the site but wish they would start offering more of their "disc only" library for streaming.

Date of experience: May 2, 2016
Australia
2 reviews
10 helpful votes
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I don't normally watch much tv but now I have Netflix I'm becoming a binger and watching 3 episodes in a row. So far so good.

Date of experience: May 2, 2016
New Hampshire
5 reviews
5 helpful votes
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I love the new Netflix party button available on chrome. It lets me and my long distance boyfriend be able to watch and hear movies properly. The only thing I would change is the amount of new movies to old movies. We need new content not movies weve seen ten years ago

Date of experience: May 1, 2016
New Jersey
3 reviews
68 helpful votes
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Good selection!
May 1, 2016

Really a great service! I've been doing online vid rentals since before netflix bought the little company that was doing it. Netflix has great selection and function. In the old days you could actually download the movie to watch later but I guess that's too much to ask in these days. Totally recommend.

Date of experience: April 30, 2016
Georgia
15 reviews
8 helpful votes
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Same Movies
April 30, 2016

Netflix has to expand their movie selection, because the majority of people like as many options as possible. And they need more of the latest movie selections, along with more classic films if they are going to be "dated". They should also add video games to their paid content.

Date of experience: April 29, 2016
Utah
6 reviews
11 helpful votes
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I was never a big fan of paying for cable, especially since I'm not home long enough to take in more than 1-2 hours a day of tv. For the most part I just kept the tv on so the house wasn't dead-quiet and I didn't feel so alone when my husband wasn't home. He introduced me to Netflix when we got married, and I am so glad he did! We cancelled the expensive cable bill and only pay $8 a month for some REALLY GOOD shows! We have actually bonded with more closely with friends and family through the series of shows Netflix has to offer. Love the variety, love that there is no commercials and that we can take it wherever we go (mobile app) and laptops. Between our amazon prime shows and Netflix, we never feel like we missing cable tv or the $100 bill we used to pay! Highly recommend it, get it now!

Date of experience: April 23, 2016