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Netflix

2.8

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Netflix Reviews Summary

The company has a mixed reputation, with some customers appreciating its extensive library of content and user-friendly interface, which enhances the viewing experience. However, numerous complaints highlight significant dissatisfaction with rising subscription costs, technical issues like slow loading times, and customer service inadequacies. Many users express frustration over billing problems and the perceived decline in content quality, particularly regarding Netflix originals. Overall, while the platform remains popular for its variety, the growing concerns about service reliability and customer support suggest a need for improvement to retain loyal customers.

This summary is generated by AI, based on text from customer reviews

service
281
value
279
shipping
112
returns
117
quality
258

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
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I started with Netflix on the DVD plan and streaming was free. I stopped the dvd plan and went to streaming long after they started charging for streaming. Then you could put your account on hold when you needed to. I finally cancelled it and should have some time ago.
The increase in monthly charges is not warranted. I no longer find things to watch that I am interested in. Netflix does not add new released movies like they used to. Too many TV shows and Netflix exclusives. Twice during my membership I was watching a series and it was removed from Netflix. For what Netflix charges now, I can easily watch more RedBox each month, probably less. Their customer service has always been good when I needed them, but there was no concern as to why a long term member was canceling. I guess they have more than enough members.

Date of experience: July 27, 2016
Ohio
40 reviews
3 helpful votes
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Netflix
January 18, 2021

Always something to watch. I can find most st movies here. Regular TV series shows ate also available..

Date of experience: July 26, 2016
Canada
3 reviews
21 helpful votes
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They rely on money and give us free trials unless credit card numbers are put in. I just want to try it and I dont have any money! This is bullcrap anyways

Date of experience: July 26, 2016
Illinois
5 reviews
20 helpful votes
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So if anyone lives on earth u shld know that Netflix is the best there is. I have Hulu plus too but Netflix far beats anything available. Its cheaper has Way better movies and The Best customer service i have come across in forever. Now they even seem to get the latest seasons of shows even quicker. Only thing i do not like about Netflix is that sum movies and shows they make you order on DVD and if your anything like me i threw thst player out long ago in favor of streaming. They shld charge $2 more and allow you to stream All Netflix content. But definitly biggest bang for your buck

Date of experience: July 25, 2016
Florida
5 reviews
6 helpful votes
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Bingeing
July 25, 2016

Let me tell you so worth the 5.95 a month. But you better hope you don't sit on your butt all week and binge watch every show trust me that's what I wanna do

Date of experience: July 25, 2016
New Zealand
13 reviews
46 helpful votes
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Netflix has changed how to watch TV - no more 5min TV Show, 10 min adverts (exaggerated, but feels like it).

Date of experience: July 22, 2016
Illinois
5 reviews
4 helpful votes
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Thousands of movies! The movies are rated by viewers and we have plenty of choice.No ads and no distractions. Apart from movies the documentaries, on faith &spirituality, talk shows, tv shows are to my liking. Finest way to spend in leisure.

Date of experience: July 22, 2016
Australia
9 reviews
11 helpful votes
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No TV
July 22, 2016

Man this site is a life saver. We are rebuilding our house and the place we are renting doesn't have TV. That's a good thing in a way. We have an extremely busy family with 6 adults and one grand son. There are four laptops is use. We have four different profiles and I guess we could watch watch four different movies at the same time if we wanted too. I don't think we ever have? But there is always some one on the net.

They have a good choice of movies and TV series. It's really good when you finish work at odd hours.

Date of experience: July 21, 2016
GB
2 reviews
7 helpful votes
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Superb
July 21, 2016

Superb services and good quality shows in nominal rates.
Recommended

Date of experience: July 20, 2016
Canada
21 reviews
14 helpful votes
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The movies on that site are endless things to watch, so amazing for the value of the price!

Date of experience: July 12, 2016
Louisiana
14 reviews
5 helpful votes
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Movies on the go!
July 11, 2016

Selection is limited, but better than most other similar sites.

Date of experience: July 10, 2016
Kentucky
4 reviews
0 helpful votes
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I don't use Netflix as often as I did when I first got but it is still a good value for your money. They recently went up from 8.50 to around 10.00 but it is still a good value for all the movies and tv shows available.

Date of experience: July 6, 2016
Illinois
6 reviews
7 helpful votes
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It fakes you all day yo find an "OK" movie... you have to accdently stumble across a good one every blue moon "

Date of experience: July 3, 2016
Colorado
6 reviews
53 helpful votes
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Slim pickings
July 3, 2016

I had rejoined after 3 yrs. When rejoining, they had all the same movies. New movies were slim pickings and many of them were 2-3 star rated movies. I have already cancelled my subscription after one month. Have already watched all the new movies. Only 2 were decent.

Date of experience: July 3, 2016
Illinois
2 reviews
2 helpful votes
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Cheaper than cable and there is always something new
Wish some items would stay on the rotation longer

Date of experience: July 1, 2016
Indonesia
4 reviews
5 helpful votes
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Be careful of subscribing to Netflix. They are not only very slow but Much more importantly they make it practically impossible to unsubscribe!
If you decide to subscribe I suggest you only do so with Google play.
Good luck!
BMR

Date of experience: June 30, 2016
TW
2 reviews
1 helpful vote
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I tried the account and is quite nice. The price is a lot better than cable and the variety is quite nice. You must have a good internet connection for the video quality to be good too though. The tv series are quite good and entertaining.

Date of experience: June 28, 2016
Australia
5 reviews
3 helpful votes
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I like netflix alot, using them for years and years. Some months though I will spend more time browsing the catalog than watching anything. Rotation keeps it a bit fresh but still see the same junk over and over again.
Despite this, wife and I still use netflix regularly (at least she does)

Date of experience: June 28, 2016
GB
51 reviews
53 helpful votes
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Expensive for what it is, Needs to catch up with other sites

Date of experience: June 28, 2016
Ohio
11 reviews
24 helpful votes
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Love this app!
June 26, 2016

Netflix is the go to place for any kind of movie to watch, especially some great movies. I love how I can rate the movies and tv shows that I had watched so I don't watch it over again and also so it helps Netflix suggest new movies to me that I might also like or better yet, love! :)

Date of experience: June 24, 2016